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Client Service Coordinator

2 months ago

Ridgefield, United States RVNAhealth Full time $25
Job DescriptionJob DescriptionAt RVNAhealth, you can experience satisfying and challenging work that makes a real difference in peoples lives, every day. We are an agency where you can feel valued and achieve professional growth and development with personal fulfillment.

Why RVNAhealth?
RVNAhealth (formerly known as RVNA, the Ridgefield Visiting Nurse Association) is an twelve-time winner of the Hearst Media Top Workplaces Award. We offer rewarding career opportunities where you can make an enormous impact.

Benefits of Working at RVNAhealth
RVNAhealth is committed to providing an exceptional, supportive, and progressive work environment for each employee. We offer:
  • Competitive compensation
  • Extensive benefits, including medical, dental and vision insurance, a 403(b) plan with matching contributions, life and disability insurance plans
  • Paid time off
  • Personal Wellness Days
  • A supportive and employee-centric culture
  • Comprehensive orientation
  • Career path
  • Ongoing educational, training and certification opportunities
  • Wellness programs
  • Work-life balance
The Client Service Coordinator will be responsible for determining and managing client needs. This individual will work with new clients to develop a care plan and match appropriate caregivers. The Client Services Coordinator will work with the Director, Client Service Manager, other office staff, and direct care staff to ensure adequate staffing and ongoing client needs are met. Professional demeanor, excellent customer service skills, and teamwork are essential to the role.

Responsibilities:
  • Process all referrals received from Intake, direct email or phone in a timely manner
  • Prioritize tasks to meet the needs of clients
  • Determine/Verify clients service needs
  • Match clients with appropriate caregivers who can fully meet the needs required
  • Schedule caregiver staff based on client needs and schedule
  • Ensure all cases are staffed appropriately
  • Ensuring staff arrives on time and arrange coverage for late and called out/no show caregivers
  • Foster relationships with clients and family members
  • Address schedule changes with caregivers and/or clients
  • Provide exceptional customer service to both clients and caregiver staff by responding to issues and/or requests in a timely, professional manner
  • Communicate with caregiver staff and clients in a timely manner with respect to schedule changes
  • Obtain, document, and maintain all pertinent information with respect to clients and caregivers in EMR system and/or appropriate referral logs/reports
  • Enter schedules and update eRSP scheduling software
  • Communicate client concerns and caregiver issues to HHA Supervisor or Client Service Manager without delay
  • Assist in coordinating referrals to RVNAhealth and/or other community agencies for clients when appropriate
  • Ensure caregiver payroll information is received and processed by the established deadline
  • Process long term care insurance documents weekly for assigned clients
  • Perform other duties as requested by Client Service Manager
  • Must be available to be on-call for evenings and weekends on a rotating schedule
  • Knowledge of StayingWELL and RVNAhealth programs and services
  • Follow all StayingWELL policies and procedures and represent StayingWELL in a professional manner
Qualifications:
College degree or related experience
Computer literate with all Microsoft programs and ability to learn new software programs
Ability to multi-task
Able to work in a fast-paced environment and manage disruptions
Exceptional problem-solving skills
Exceptional customer service skills
Ability to use discretion, prioritize and make decisions independently and in concert with Branch Manager and/or Director
Ability to resolve client and caregiver issues in a timely and professional manner
Exceptional customer service skills and ability to build and foster relationships

RVNAhealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. RVNAhealth is committed to building a workplace where inclusion is not only valued, but prioritized.