Customer Service Representative

5 days ago

Griffin, United States DCC Propane, LLC Full time
Job DescriptionJob Description

The primary purpose of this position is to provide exemplary customer service to customers. Responsible for helping customers by providing product and service information in a confident, friendly, and articulate manner. Duties may also include upselling as well as other inside sales responsibilities as assigned. Will be the primary liaison between customer and service team. To provide service support and coordinate activities in the area of service to ensure safe, timely and efficient response of customers' service needs. Where water solutions are offered, advanced knowledge will be required. There may be some light office administration responsibilities and assisting with special projects as assigned.


Duties and Responsibilities:

  • Provide exceptional customer service through phone and personal contact.
  • Resolve or escalate customer inquiries and/or complaints as needed.
  • Process counter transactions
  • Document and update customer records based upon the interactions.
  • Process payments and maintain customer accounts.
  • Assist with light collections or handle billing inquiries as assigned.
  • Strong data entry skills and attention to detail needed.
  • Must be able to work well in a fast-paced environment.
  • Provide resolution to gas and /or water service needs of customers.
  • Determine that service requests are within the scope of work performed by Company.
  • Maintain and manage parts inventory.
  • Ensure all paperwork is complete and accurately submitted in a timely manner.
  • Take responsibility regarding all aspects of daily tasks and actions.
  • Maintain professionalism, integrity, security, image and confidentiality of information and records as required by the position.
  • Attend all safety meetings, training and/or in-services.
  • Regular attendance at the worksite is required.

Qualifications: Knowledge, Skills and Abilities

  • Ability to provide excellent customer service and build rapport with customers.
  • Exercise solid organizational and communication skills.
  • Good phone skills and computer literacy (MS Office).
  • Ability to work independently and effectively manage time.
  • Must be dependable with a stable work history.
  • Ability to follow verbal and written directions.
  • Ability to maintain stability under pressure and be flexible and willing to modify plans and behavior when necessary.
  • Effectively collaborate with leadership and employees to establish goals and standards.
  • Demonstrate a strong commitment to customer service and safety.
  • Ability to be a positive representative of the Company both internally and externally.
  • Ability to work with respect and cooperation at all times with fellow employees and customers.

Experience/Education:

  • High school diploma / GED is required.
  • Minimum of 3 years of experience in an office environment preferred.
  • Customer service or inside sales experience preferred.

Travel:

Local Travel only.


Physical Requirements:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • While performing the duties of this Job, the employee is regularly required to:
    • Sit for extended periods of time, stand, walk, bend, crouch, squat, and twist on occasion.
    • Perform light lifting of supplies and materials from time to time.
    • Communicate with and exchange information verbally and in writing.
    • Move about in an office environment.
    • Work using repetitive motion.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
  • Work requires physical efforts associated with using the computer and phones to access information.

Working Environment:

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this Job, the employee is:

  • Regularly in an office environment.
  • Regularly interrupted to meet the needs and requests of fellow employees and/or customers.
  • Regularly required to manage a number of tasks at one time.
  • Regularly experience a busy environment that will require excellent organizational and time and stress management skills.
  • Regularly exposed to sensory demands due to excessive computer use
  • The noise level in the work environment is usually moderate.

This position is required to be performed at the work site during regularly scheduled hours. Physical presence at the work site is required.


Meet DCC Propane:

DCC Propane, LLC, a division of DCC plc, has served communities for over 70 years providing propane for residential, agricultural, commercial, and industrial uses, and water conditioning services since 1962. We are continuing to grow and are currently represented by a team of over 900 dedicated and passionate professionals who live and work in 29 states operating under a number of strong regional brands. The business has succeeded in maintaining a strong family-feel with an unwavering commitment to world-class safety standards and customer service with competitive compensation and benefits.


Why Work for Us?

Spalding Gas is part of the DCC Propane family. We strongly believe in taking care of our employees so that they can take care of our customers. Our people are what set DCC Propane apart and are essential to our future growth, whether it is by welcoming a new brand into the DCC family or a new employee into our team, we are driven to ensure that our team members have everything they need to be successful. One way we do that, both at work and at home, is by offering a best-in-class benefit plan to our employees. This includes Medical, Vision, and Dentals plans for you and your family, as well as supplemental insurance programs, 401(k) retirement plan with company match, and Paid Time Off plus holidays.


EOE Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  • Customer Service Representative

    6 days ago

    Griffin, United States DCC Propane, LLC Full time

    The primary purpose of this position is to provide exemplary customer service to customers. Responsible for helping customers by providing product and service information in a confident, friendly, and articulate manner. Duties may also include upselling as well as other inside sales responsibilities as assigned. Will be the primary liaison between customer...

  • Customer Service Representative I

    3 weeks ago

    Griffin, United States CITY OF GRIFFIN Full time

    Provides assistance to customers by telephone or in-person, to resolve inquiries and complaints with utility billing issues. - Answer telephones (provides general information and assistance concerning utility accounts). - Processes credit card payments via telephone. - Acts as a liaison between other departments and customer (Solid Waste, Water, Electric,...

  • Customer Service Rep(05725)

    3 weeks ago

    Griffin, United States Domino's Franchise Full time

    Job DescriptionOverview:You got game? You got spring in your step? You want the best job in the world? And a schedule that works with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night. You'll have plenty of time left over for school, hanging with your...

  • Customer Service Planner

    4 weeks ago

    Griffin, United States McLaughlin Associates Inc. Full time

    Since its founding over 75 years ago, we has developed into a trusted fluid control specialist serving leading OEM’s and emerging companies in the Automotive, Medical, Consumer/ Specialty, Printer and Small Engine industries. The company maintains engineering and manufacturing facilities in North America, Europe and Asia as part of its strategy to provide...

  • Customer Service Planner

    3 weeks ago

    Griffin, United States McLaughlin Associates Inc. Full time

    Since its founding over 75 years ago, we has developed into a trusted fluid control specialist serving leading OEM’s and emerging companies in the Automotive, Medical, Consumer/ Specialty, Printer and Small Engine industries. The company maintains engineering and manufacturing facilities in North America, Europe and Asia as part of its strategy to provide...

  • Customer Service Planner

    4 weeks ago

    Griffin, United States McLaughlin Associates Inc. Full time

    Since its founding over 75 years ago, we has developed into a trusted fluid control specialist serving leading OEM’s and emerging companies in the Automotive, Medical, Consumer/ Specialty, Printer and Small Engine industries. The company maintains engineering and manufacturing facilities in North America, Europe and Asia as part of its strategy to provide...

  • Customer Service Planner

    3 weeks ago

    Griffin, United States McLaughlin Associates Inc. Full time

    Since its founding over 75 years ago, we has developed into a trusted fluid control specialist serving leading OEM’s and emerging companies in the Automotive, Medical, Consumer/ Specialty, Printer and Small Engine industries. The company maintains engineering and manufacturing facilities in North America, Europe and Asia as part of its strategy to provide...

  • Customer Service Planner

    1 week ago

    Griffin, Georgia, United States McLaughlin Associates Inc. Full time

    Join our team as a Customer Service Planner!The company, with over 75 years of experience, is a trusted fluid control specialist for top OEM's and emerging companies in various industries. With engineering and manufacturing facilities across North America, Europe, and Asia, we aim to provide global reach and local support to our customers. We are currently...

  • Customer Service/Accounting Assistant

    1 month ago

    Griffin, Georgia, United States ANDRITZ AG Full time

    Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live...

  • Taco Bell

    5 days ago

    Griffin, United States Taco Bell Full time

    Taco Bell - N.Expressway Griffin, GA is looking for a full time or part time Cashier and Customer Service team member to join our location in Griffin, GA. The Cashier and Customer Service position will be a blend of hospitality and operations. You will use cash registers, POS terminals, electronic scanners, and other related equipment to conduct monetary...

  • Service Clerk

    2 weeks ago

    Griffin, United States Ingles Markets Full time

    Location: Griffin - Store 457: 1735 Zebulon Rd. Griffin GA 30223 Requirements Ideal candidates will possess interpersonal and communication skills which will allow them to provide exceptional customer service while maintaining a high level of productivity, and complying with all safety and sanitation procedures; related experience is a plus. A...

  • Trailer Technician

    4 weeks ago

    Griffin, United States Polar Service Centers Full time

    Job DescriptionJob DescriptionTrailer Technician - MechanicDCI - Formerly Known as Polar Service CentersPay Range: $18.00 to $38.00 per hourStarting pay rate is based on experience.At DCI, WE REPAIR TANK TRAILERSWe currently need Technicians with Trailer Repair ExperienceThis job is at our Griffin, Georgia branchLocated on Odell RoadMUST BE LIVING IN THE...

  • Trailer Technician

    3 weeks ago

    Griffin, United States Polar Service Centers Full time

    Job DescriptionJob DescriptionTrailer Technician - MechanicDCI - Formerly Known as Polar Service CentersPay Range: $18.00 to $38.00 per hourStarting pay rate is based on experience.At DCI, WE REPAIR TANK TRAILERSWe currently need Technicians with Trailer Repair ExperienceThis job is at our Griffin, Georgia branchLocated on Odell RoadMUST BE LIVING IN THE...

  • Retail Service Specialist>

    1 week ago

    Griffin, United States O'Reilly Auto Parts Full time

    O'Reilly Automotive - 1761 Zebulon Rd [Store Manager] As a Retail Service Specialist at O'Reilly Automotive, you'll: Provide professional services while delivering an excellent customer service experience; Support the Store Manager and Assistant Manager in the areas of sales, customer service, store appearance and operations; Serve in a leadership role in...

  • Retail Service Specialist>

    1 month ago

    Griffin, United States O'Reilly Auto Parts Full time

    O'Reilly Automotive - 1761 Zebulon Rd [Store Supervisor / Team Member] As a Retail Service Specialist at O'Reilly Automotive, you'll: Provide professional services while delivering an excellent customer service experience; Support the Store Manager and Assistant Manager in the areas of sales, customer service, store appearance and operations; Serve in a...

  • Retail Service Specialist>

    3 weeks ago

    Griffin, United States O'Reilly Auto Parts Full time

    O'Reilly Automotive - 1761 Zebulon Rd [Store Supervisor / Team Member] As a Retail Service Specialist at O'Reilly Automotive, you'll: Provide professional services while delivering an excellent customer service experience; Support the Store Manager and Assistant Manager in the areas of sales, customer service, store appearance and operations; Serve in a...

  • Service Advisor/Sales

    1 month ago

    Griffin, United States Griffin Express Car Wash LLC Full time

    Job DescriptionJob DescriptionOur customer sales department is seeking a self-motivated and proactive individual with strong communication skills to join our team. The successful candidate will be responsible for greeting customers, customer questions, addressing customer complaints and requests, and using their creative abilities to offer solutions in an...

  • Service Porter

    3 weeks ago

    Griffin, United States Speedway Ford Full time

    About Us We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Here at Speedway Ford,  we work as a team, and our team strives to be the best for our customers. If you feel that your skills would be a valuable asset to our customers, then we want to get to know you! Benefits Medical Plan Dental...

  • Senior Design Engineer

    4 weeks ago

    Griffin, United States Caterpillar Financial Service Corp Full time

    Career Area: Engineering Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about...

  • HVAC Service Manager

    2 months ago

    Griffin, United States Hammond Services Full time

    Hammond Services is a family owned and operated HVAC company serving the South Metro Atlanta area for over 40 years! We have built a great reputation for providing quality service because of our employees! We are currently looking for an HVAC Service Manager to join our team. Work Hours: Hours are 7a - 5p Monday - Friday. There is a requirement to be on...