Desktop Support Engineer
2 months ago
Job Duration: Long Term Contract (Possibility Of Extension) - Onsite
Responsibilities:
- Service Walk-Ups (Front-Line IT person) at IT Service Station for break\fix, resolve issues, triage incidents and requests of various IT Services.
- Work on SNOW ticketing queue; creating help desk tickets.
- Support Conference Rooms (Zoom) and User Cubical for break\fix.
- Support and handle new hire tasks; provision new systems for replacement and new hires setup.
- Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers.
- Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses
- Maintaining an inventory of PC hardware equipment and software programs
- Providing relocation of PC systems as needed
- Assisting with special projects on various issues as needed
- Documentation; write and update documentation of all IT/Systems Processes
- May conduct training programs designed to educate an organization’s computer users about basic and specialized applications.
- Experience in supporting end-users (in person / remote) in a corporate environment.
- Knowledge of Windows 10 operating system, Mac OS
- Knowledge of general network and computer security
- Be able to troubleshoot WIN 7/10, Office 365, computers/laptops SW and HW
- Able to lift to 40+ pounds of technical equipment
- Knowledge of ITIL and ITSM best practices
- 4 year college degree in relevant field
- Mac knowledge
- Be able to troubleshoot video conference rooms
- IT COMPTIA certifications; 2+years
- General knowledge of networking such as TCP/IP routing on WANs and LANs, switches, firewalls, VPN’s, SAN and wireless
Interested Please apply or send your resume to hr@dawarconsulting.com / Jobs@dawarconsulting.com.
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