Desktop Support Engineer

2 months ago


Milpitas, United States Dawar Consulting, Inc. Full time
Job DescriptionJob DescriptionOur client, a world leader in the semiconductor industry, is looking for a Desktop Support Engineer to be based in Milpitas, CA.

Job Duration: Long Term Contract (Possibility Of Extension) - Onsite
Responsibilities:
  • Service Walk-Ups (Front-Line IT person) at IT Service Station for break\fix, resolve issues, triage incidents and requests of various IT Services.
  • Work on SNOW ticketing queue; creating help desk tickets.
  • Support Conference Rooms (Zoom) and User Cubical for break\fix.
  • Support and handle new hire tasks; provision new systems for replacement and new hires setup.
Additional Responsibilities:
  • Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers.
  • Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for viruses
  • Maintaining an inventory of PC hardware equipment and software programs
  • Providing relocation of PC systems as needed
  • Assisting with special projects on various issues as needed
  • Documentation; write and update documentation of all IT/Systems Processes
  • May conduct training programs designed to educate an organization’s computer users about basic and specialized applications.
Required Skills:
  • Experience in supporting end-users (in person / remote) in a corporate environment.
  • Knowledge of Windows 10 operating system, Mac OS
  • Knowledge of general network and computer security
  • Be able to troubleshoot WIN 7/10, Office 365, computers/laptops SW and HW
  • Able to lift to 40+ pounds of technical equipment
  • Knowledge of ITIL and ITSM best practices
Preferred SKills:
  • 4 year college degree in relevant field
  • Mac knowledge
  • Be able to troubleshoot video conference rooms
  • IT COMPTIA certifications; 2+years
  • General knowledge of networking such as TCP/IP routing on WANs and LANs, switches, firewalls, VPN’s, SAN and wireless
Company Benefits: Medical, Dental, Vision, Paid Sick leave, 401K
Interested Please apply or send your resume to hr@dawarconsulting.com / Jobs@dawarconsulting.com.



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