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DMAS- Customer Experience Technician: Adoptions
3 weeks ago
We are currently seeking full-time & part-time Customer Experience Technicians PT - to join our Adoptions team at our groundbreaking New Animal Services facility (1441 Harriet St., Des Moines, IA 50317). In this role, you will be the face and/or voice for our furry friends and community by providing the best customer experience. You will play a key role in providing compassionate, empathetic, and friendly interactions with customers, patrons, staff, and volunteers while maintaining a safe and healthy environment. You will be joining a team that works together to create change and provides a meaningful impact every day for the animals and our community.
Here's what we ask of you to take our Customer Experience team to the next level.
- High School Diploma or GED (required)
- WEEKEND SHIFTS REQUIRED
- 2 years' customer service experience (preferred)
- Valid Driver's License with a satisfactory driving record
- Excellent customer service skills, including problem-solving skills
- Animal Handling experience (may do basic evaluations and vaccines)
- Ability to function in a fast-paced environment
- Strong communication skills and openness to change
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Benefits:
- Paid time off
- seven paid holidays
- Health, Dental, & Vision
- Disability Insurance - Short and long-term disability
- Life & AD&D Insurance
- Accident & Critical Illness
- HSA/FSA
- Retirement: 401(k) & ROTH plan
Along with traditional benefits, the ARL employees also receive a variety of other benefits within our organization and outside our organization; these benefits include:
- Employee Assistance Program (EAP)
- Discounted Pet Food
- Discounted Pet Insurance
- 20% off Animal House purchases - Your pet's favorite place to shop
- 25% off 4-week training classes for your pets
- Employee Veterinary Assistance Program
- Free yearly vaccinations
- Microchips at cost
- Heartworm screening -$5 per pet
- Annual Heartworm preventative at a cost
- Other services upon request/availability
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