Call Center Supervisor
2 weeks ago
About the job
ABOUT ACCEL ENTERTAINMENT:
Join the heartbeat of entertainment Accel Entertainment, the nation's premier Gaming Terminal Operator, is at the forefront of revolutionizing the gaming experience. We're the powerhouse behind slot machines, redemption terminals, and a range of amusement devices that bring joy to bars, restaurants, convenience stores, truck stops, and more. Committed to excellence, we provide unparalleled customer support, guidance, and compliance expertise to help our partners grow their businesses and boost revenue.
Perks of the Role:
- Competitive base salary with opportunity for bonus and equity; 401k match
- Vibrant and dynamic team at the forefront of gaming innovation.
- Company culture that values growth, collaboration, success, development, and FUN
- Opportunity to make a real impact in a rapidly growing industry within a publicly traded company.
As a Service Solutions Supervisor, you will need to be proficient in customer service, optimizing team performances, and ensuring a seamless customer experience. Your role includes handling in-bound service calls, troubleshooting, dispatching field personnel, training, coaching, and developing your team, and documenting corrective steps.
DUTIES AND RESPONSIBILITIES:
- Lead and manage a dynamic team of service solutions representatives, fostering a positive, collaborative, and engaging work environment.
- Monitor and evaluate team performance, providing constructive feedback and coaching for continuous improvements.
- Train and equip new service solutions representatives with the skills needed for day-to-day responsibilities.
- Dispatch service calls efficiently to Gaming Service Technicians, ensuring timely resolution of technical issues.
- Manage medium to high volume in-bound customer and location calls, documenting cases and guiding resolution.
- Handle escalated customer issues promptly, ensuring satisfactory resolution.
- Aid in handling escalated calls in partnership with field management.
- Develop and track departmental Key Performance Indicators focused on customer satisfaction including response times, dispatching accuracy, and soft skills.
- Assess logistic aspects of technicians, customers, and locations across the state of Illinois.
- Maintain updated status logs to ensure proper and timely dispatch of calls.
- Briefing your team on new initiatives, targets, and company changes in policies.
- Update team on policies and procedures for call routing and prioritization, ensuring that calls are handled in a timely and efficient manner.
- Review daily time logs to ensure employee's time is accurately recorded and completed.
- Ensure accurate documentation of technician hours and job acceptance.
- Exceed customer service level commitments for response times, product knowledge, and problem resolution.
- Collaborate with the Service Solutions Team for efficient operations and a professional atmosphere.
- Continuously seek process improvement and elevate customer satisfaction.
- Utilize tools like Microsoft Outlook, Salesforce, Field Service Lightning, Bomgar, FortiClient, & VNC Viewer for seamless operations.
- Proven experience in a call center environment.
- 2-3 years in a supervisory or leadership role.
- Oversees daily department tasks and delegates to assigned team members.
- Flexible, adaptable, and able to handle changing priorities and work schedules.
- Proficient dispatching skills in a real time call center environment.
- Requirement to work nights and weekends.
- Minimum one-year certificate from college or technical school, or equivalent combination of education and experience.
- Proficient in Microsoft Word, Outlook, Excel, and Salesforce.
- Adaptable to working in a fast-paced environment.
- Experienced in conducting individual 1on1’s, Team Huddles, Quarterly and Year End Reviews.
- Demonstrated ability to remain calm in challenging scenarios with irate customers/locations.
- Excellent organizational skills and attention to detail.
- Strong written and verbal communication skills.
- Ability to grow and develop a team.
- Versatility, flexibility, and willingness to adapt to changing protocols and tasks.
- Commitment to reliability, punctuality, and availability for evenings and weekends.
Join Accel Entertainment and be part of the excitement – where innovation meets entertainment
#GameOn3
Powered by JazzHR
hDPvrBG55R
-
Hospice Call Center Representative
5 days ago
Willowbrook, United States Moments Hospice Full timeMoments Hospice is currently looking for 3 Call Center Representatives to join our Team.1 position to work M-F 08:30am-5:00pm1 position to work M-F 08:30am-5:00pm - Bilingual English and Spanish1 position to work M-F 07:00am-03:30pm Responsibilities: - Provide exceptional customer service to clients via phone, email, and chat - Answer client inquiries and...
-
RN - HOSPICE - ON CALL 4:30P-8A, SUN-THRS
2 weeks ago
Willowbrook, KS 67501, USA, United States Hutchinson Regional Medical Center, Inc. Full timeThe On-Call/After Hours Registered Nurse is a professional caregiver who is responsible for responding to clinical and non-clinical situations after regular business hours. The on-call hours will include coverage for after hours. This will include week nights and alternating weekends for a total of 3 to 4 shifts per week. This position will pay an on-call...
-
Customer Support Specialist
5 hours ago
Willowbrook, United States Perma-Seal Full timeJob DescriptionJob DescriptionJoin Our Tribe as a Customer Support SpecialistAre you someone who thrives on helping people and is ready to take your career to the next level? If so, we want to hear from you!Position: Customer Support SpecialistLocation: Burr Ridge, IL Schedule: Full-timeCompensation: $20.00 per hour plus bonus incentivesPerma-Seal is...
-
Willowbrook, United States Avanath Full timeOverviewAvanath is proud to be named one of the top property management companies to provide affordable housing for the work force.Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities' home,...
-
Willowbrook, United States Avanath Full timeOverviewAvanath is proud to be named one of the top property management companies to provide affordable housing for the work force.Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities' home,...
-
RN - PATIENT CARE SUPERVISOR - PRN, 7P-7A
2 weeks ago
Willowbrook, KS 67501, USA, United States Hutchinson Regional Medical Center, Inc. Full timeProvides supervision of patient care and personnel of all nursing areas on an assigned hour basis in cooperation with the Nursing Directors.Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.ESSENTIAL FUNCTIONS:* Supervises nursing areas with consideration for...
-
Willowbrook, United States Avanath Full timeJob DescriptionJob DescriptionOverviewAvanath is proud to be named one of the top property management companies to provide affordable housing for the work force. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call...
-
Leasing Specialist
1 month ago
Willowbrook, United States Avanath Full timeJob DescriptionJob DescriptionOverviewAvanath is proud to be named one of the top property management companies to provide affordable housing for the work force.Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one...
-
Leasing Specialist
2 days ago
Willowbrook, United States Avanath Full timeJob DescriptionJob DescriptionOverviewAvanath is proud to be named one of the top property management companies to provide affordable housing for the work force.Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one...
-
UNIT ASSISTANT
4 days ago
Willowbrook, KS 67501, USA, United States Hutchinson Regional Medical Center, Inc. Full timeParticipates in direct patient care and other supportive activities under the direct delegation of the licensed nursing staff. Maintains and applies principles of safety. Recognizes when and how to escalate patient concerns up the chain of command. Works in cooperation with other health team members.Actively participates in outstanding customer service and...
-
RN - RESOURCE TEAM - FULL TIME 7P-7A
3 weeks ago
Willowbrook, KS 67501, USA, United States Hutchinson Regional Medical Center, Inc. Full timeESSENTIAL FUNCTIONS:* Evaluates, plans, implements, and documents individualized nursing plan of care for patients of all ages. (Newborn and Children: Specific to ED, LDRP, Pediatric Units.)* Promotes patient's independence by establishing patient care goals and including the patient and family in discussions regarding medical issues, testing, medications,...
-
Willowbrook, IL, United States Avanath Full timeOverview Avanath is proud to be named one of the top property management companies to provide affordable housing for the work force. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities'...
-
Willowbrook, KS 67501, USA, United States Hutchinson Regional Medical Center, Inc. Full timeProvides individualized quality patient care, develops and implements nursing care plans, and maintains the patient's medical chart. Maintains and applies principles of safety. Recognizes when and how to escalate patient concerns up the chain of command. Works in cooperation with other health team members.Actively participates in outstanding customer service...
-
RN PEDIATRICS
5 days ago
Willowbrook, KS 67501, USA, United States Hutchinson Regional Medical Center, Inc. Full timeProvides individualized quality patient care, develops and implements nursing care plans, and maintains the patient's medical chart. Maintains and applies principles of safety. Recognizes when and how to escalate patient concerns up the chain of command. Works in cooperation with other health team members.Actively participates in outstanding customer service...
-
Willowbrook, IL, United States Avanath Full timeAvanath is proud to be named one of the top property management companies to provide affordable housing for the work force. Whether it is helping residents call one of our communities' home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work and be....
-
RN-EMERGENCY-PRN-5
1 month ago
Willowbrook, KS 67501, USA, United States Hutchinson Regional Medical Center, Inc. Full timeProvides individualized quality patient care, develops and implements nursing care plans, and maintains the patient's medical chart. Maintains and applies principles of safety. Recognizes when and how to escalate patient concerns up the chain of command. Works in cooperation with other health team members.Actively participates in outstanding customer service...
-
willowbrook, IL, United States Avanath Full timeOverviewAvanath is proud to be named one of the top property management companies to provide affordable housing for the work force.Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities' home,...
