Cage & Player Services Supervisor: 11pm - 7:30am
3 months ago
Duties and Responsibilities:
- Responsible for supervising the daily operation of Cage and Player Services.
- Responsible for guest service, relations, and resolving disputes to ensure our guests have a favorable gaming experience.
- Ensure the safety and security of Team Members and guests.
- Facilitates processes and programs to control and reduce lost-time injuries effectively.
- Delegate duties and assign responsibilities to Team Members.
- Complete and process performance reviews.
- Assist in developing Team Members, conduct interviews, and participate in the selection, hiring, coaching, retention, discipline, and termination process.
- Review daily staffing levels to maintain a budgeted level of employment.
- Ensure compliance with the Bank Secrecy Act (BSA) and the property’s BSA Policy.
- Monitor for suspicious activity as defined by the BSA and the property’s BSA Policy.
- Abide by and ensure that all policies and procedures are followed to safeguard the company’s assets and funds.
- Review Cage activities and marketing promotions with Cage & Player Services Leadership Team, then communicate and implement with frontline Team Members.
Qualifications:
- Leadership abilities demonstrated in supervising the department’s operations.
- Maintaining a professional working relationship among all internal and external guests.
- Excellent oral and written communication skills.
- Willingness to assume overall responsibility relative to the performance of the department.
- Three to five years of experience in a cashier/banking environment.
- 2-year degree in related field or equivalent work experience preferred.
- Two to three years of leadership experience preferred.
- Money-handling experience is required.
- Excellent customer service, problem-solving, and decision-making skills are a plus.
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