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Loss Prevention Lead

3 months ago

Philadelphia, United States OSL Retail Services Inc Full time
Job DescriptionJob Description

Overview

It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we’re on the lookout for talented people who share our vision and values and want to join us in this journey.

The Company:

OSL (Outsourced Sales Leadership) was established in 2012 in Mississauga, Canada, to provide clients with customized designed sales solutions in retail, direct sales, merchandising and customer acquisition.

About the role:

Reporting to the Manager of Loss Prevention, the Loss Prevention Lead will be responsible for monitoring, investigating, and auditing across multiple stores. In addition, you’ll be accountable for the development and implementation of a loss prevention plan that includes asset protection, safety, and PCI compliance. You will be charged with decreasing losses through examining, reporting on and adjusting, when necessary, to facilities, customer transactions, scheduling, payroll, merchandising, cash management and all other operational practices.

Working remotely in the USA.

A little more about the role and responsibilities:

  • Track compliance to loss prevention objectives – liaise with the Sales Team to gain compliance and improve behaviors
  • Work with the client’s LP team to address opportunities
  • Conduct internal Loss Prevention investigations and interrogations
  • Maintain the OSL Loss Prevention Register and track metrics
  • Act as the primary contact for the Field / Head Office in relation to any Loss Prevention concerns.
  • Liaise with Carrier Loss Prevention personnel to capture best practices, refine operational processes and establish continuous communication
  • Review Carrier fraud reports, initiate actions (tracking, commission suspension, investigation as appropriate).
  • Present applicable complaints and evidence to police in conjunction with the Client’s Loss Prevention team.
  • Liaise with Directors, District Manager’s and the Human Resources Department as appropriate regarding Loss Prevention issues.
  • Work collaboratively with Training Lead to ensure focus in all training is current, accurate and appropriate

What you bring:

  • 3- 5 years of experience in retail operations
  • Wicklander certification
  • Wireless or consumer electronics experience
  • Effective time management skills and the ability to prioritize competing deadlines
  • Knowledge of the Criminal Code and Employment Standards as related to Retail Loss Prevention
  • Analytical with the ability to review multiple points of data and other sources of information
  • Must possess the ability to deal with sensitive issues with tact, diplomacy, and the highest level of integrity
  • A strong communicator, able to connect with various types of employees, clients and consumers
  • MS Office proficiency in all applications – Excel, Access, Word, Power Point

What’s in it for you:

  • Competitive base salary $58-65K plus bonus and other perks
  • 3 weeks’ PTO, plus additional flex days
  • Medical, Dental, Vision, Accident, Hospital, Critical illness Insurance, company 401K plan
  • Training and development opportunities to grow your career
  • An entrepreneurial spirit
  • Named one of Canada’s Best Managed Companies
  • A supportive workplace culture and work environment
  • Employee development programs

If this sounds like you and you’re excited to be a member of our team, please apply now.

We thank all interested applicants; however, only qualified candidates will be contacted. This position requires the successful completion of a criminal background check.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply.