Slot Shift Supervisor

2 weeks ago

Osceola, United States Lakeside Hotel Casino Full time
Job DescriptionJob Description

At Lakeside, we are a personable, loyal, and friendly company that connects with our customers and employees. Every employee is committed to enhancing our guests' satisfaction by building upon our relationships and offering great service at a reasonable price. We are dedicated to delivering a value-oriented product in a convenient, welcoming, and casual atmosphere.

The Slot Shift Supervisor oversees casino slot operations and employees during assigned shifts. This includes assisting with jackpots, minor machine maintenance and repairs, and providing excellent guest service.

EXPECTED CONTRIBUTIONS INCLUDE (Other Duties May Be Assigned)

  1. Assume responsibility and accountability for the overall function and performance of assigned shift.
  2. Provide service to ensure that machines are kept in good working order, making minor repairs, processing machine jackpots and related duties.
  3. Train all new employees to the assigned shift to ensure that these employees receive the proper knowledge to perform their duties at an acceptable level.
  4. Implement departmental and company procedure including all policies and procedures regarding the security of monies, parts, equipment, and record keeping including required attendance documentation.
  5. Ensure proper staffing levels in order to provide adequate floor coverage and a high level of customer and machine service with minimum labor hours.
  6. Delegate assignments to ensure that all functions of the shift are carried out in a timely and efficient manner. Track assigned tasks to ensure their proper completion.
  7. Ensure all slot operations staff are familiar with, and accurately completing all necessary shift paperwork in order to ensure accuracy and thoroughness of departmental records and reports.
  8. Perform payroll duties including submitting timecards/sheets in a timely manner, and maintaining accurate and up-to-date attendance records and personnel files for each of employees.
  9. Evaluate shift employees to ensure the maintenance of an acceptable performance level.
  10. Assist with recruitment, hiring, training, recognition, coaching and discipline, and other personnel related issues.
  11. Communicate regularly with employees and keep them informed of all casino activities and events.
  12. Settle customers’ disputes that cannot be readily resolved by subordinates.
  13. Ensure proper department uniform, appearance and grooming standards are followed.
  14. Attend all company required training.
  15. Comply with all Iowa Racing and Gaming Commission Rules and Regulations and any other local, state, or federal guidelines.
  16. Must be able to be approved for and maintain a valid gaming license.
  17. Adhere to all safety guidelines.
  18. Meet company attendance requirements.
  19. May be required to work days, nights, weekends and holidays.
  20. Supervise Slot Supervisors, Lead Slot Attendants, and Slot Attendants. Responsible for, but not limited to: training; planning, assigning and directing work; appraising performance; documenting employee issues; disciplining employees; addressing complaints and resolving problems.
  21. May be required to act as the Manager on Duty for the property

SKILLS AND ABILITIES:

  • Must be able to effectively communicate in English. Must be able to communicate with managers, other employees and customers.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Must have Microsoft Office experience and basic computer skills.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

  • High School Diploma or GED Certification required.
  • Prior slot operations experience, preferred.
  • Must be 18 years of age or older to work the gaming floor.

EMPLOYEE BENEFITS INCLUDE:

  • All rest and meal breaks are paid
  • Paid Time Off (PTO) earned each pay period for Full-Time Team Members
  • Paid Holidays for Full-Time Team Members
  • Medical, Dental, Vision, and Virtual Doctor Visits for Full-Time Team Members
  • 401(k) with Company Match
  • Free $25K Life Insurance for Full-Time Team Members
  • Optional Coverages you can buy: Short and Long Term Disability, Additional Life Insurance, Accident Insurance, Critical Illness Insurance
  • Free Employee Assistance Plan, including free legal guidance, counseling sessions, and more.
  • Employee Discounts, Team Celebrations, Awards, and more...

DISCLAIMER: This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employee benefits may vary by location, position, length of service, and employment status. Final candidates will be required to complete a drug test and background check. Many positions will require a state gaming license. Affinity Gaming is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

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