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Client Advisor II

3 months ago

Port Saint Lucie, United States Seacoast Bank Full time
Job DescriptionJob Description

ESSENTIAL JOB FUNCTIONS

Relationship Building

  • Exhibit consistent relationship building including, but not limited to:
    • Prepare for various customer interactions
    • Build rapport
    • Effectively utilize and document open and closed-ended questions to understand current and future financial goals of customers
    • Match customer needs to Seacoast Bank products and services
    • Confidently and proficiently explain Seacoast Bank products and services to customers
    • Proven ability to create and enhance relationships based on customer needs
    • Ask for referrals from new and existing customers
    • Exhibit good listening skills and speak clearly and persuasively in positive or negative situations.
  • Respond promptly to customer needs and requests for service.
  • Quickly seek out appropriate people in more complex financial matters.
  • Able to balance business needs with customer requests while managing potential risk to bank.
  • Embrace new technology and remain up to date on industry changes to create an open environment that fosters idea generation and innovation.
  • Participate in community, charitable or civic events.
  • Deliver presentations regarding banking products/services through networking events.
  • Exhibit strong work ethics and teamwork, collaborating with other associates within the branch and across the organization to develop trusting and cooperative working relationships.
  • Maintain an active NMLS registration status.
  • Exhibit proficiencies in all consumer deposit and lending products and processes.
  • Exhibit intermediate understanding of small business deposit and lending products and processes.
  • Exhibit High proficiency in outbound calling process.
  • Be proficient in identifying referral opportunities with internal business partners.
  • Build proficiencies with Treasury Management solutions and small business lending needs.
  • Display proficiency in Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes
  • Work collaboratively with leadership team to meet the needs of small business customers.

OPERATIONS

  • Open and process accounts, perform account maintenance, process checks, cash and the sale of negotiable instrument transactions adhering to the banks current policies and procedures, to include AML/BSA requirements.
  • Ensure branch adherence to AML/BSA requirements, audit procedures, dual control, security, Business Continuity, and all other regulated banking requirements.
  • Responsible for reviewing and adhering to branch operational procedures and controls while communicating updates to associates. Follows up on all audit deficiencies.
  • Balance cash drawer daily and monitors own work for accuracy.
  • Follow instructions and responds to management direction to help resolve more difficult customer objections, and solves problems in a timely and positive manner to retain the customer relationship.
  • Adhere to Seacoast Bank’s Code of Conduct.
  • Follow all safety and security procedures.

EXPERIENCE

  • High School Diploma or equivalent required.
  • Minimum of 6 months cash handling experience preferred.
  • College degree preferred.
  • 2+ years in financial services experience required.
  • Bi-Lingual (English/Spanish) preferred
  • Flexible schedule required with ability to work during hours of operations, including weekends and occasional non bank operational hours.
  • Demonstrate excellent communication(written and verbal) and interpersonal skills.
  • Able to work independently and exercise a high degree of initiative.
  • PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

While performing the duties of this job, the associate is frequently required to stand. The associate must occasionally lift and/ or move up to 25 pounds and may be required to stoop, kneel, crouch or crawl. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills. Because these statements are general, the job description is used for a variety of purposes including: job evaluations; performance appraisals; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry, while observing both the spirit and letter of all government regulations, laws and bank policies and procedures.