Case Manager

1 month ago


Sarasota, United States LIGHTSHARE BEHAVIORAL WELLNESS & RECOVERY Full time
Job DescriptionJob Description

Position Summary: Identifies client’s needs by assessing client situation and availability of resources

Educational Requirements: High school diploma or equivalent with counseling experience and/or college course work in psychology or related field

Special Skills: Basic knowledge of substance abuse treatment; working knowledge of community resources; advocating skills; strong people skills to provide excellent internal and external customer service

Position Duties:

  1. Coordinates planning services available to client by interviewing client, assessing needs and goals of client, assisting client in completing applications; link service system to client to meet and obtain basic human needs; arranges for appropriate transportation.
  2. Educates client by explaining program requirements, options, interpretations, and determinations.
  3. Monitors service delivery by follow-up interviews with client and/or provider source.
  4. Provides emergency/crisis intervention services by referring client to other appropriate programs.
  5. Maintains client records by documenting client’s situation and client’s own actions; accurately completes required paperwork procedures.
  6. Complies with federal, state and local legal requirements by studying existing and new legislation; informing management of needed actions.
  7. Maintains customer confidence and protects operations by keeping information confidential; following established confidentiality policy and procedures; maintaining professional boundaries with clients.
  8. Maintains inter- and intradepartmental work flow by fostering a spirit of cooperation.

CORE COMPETENCIES

Demonstrates Dependability:

  • Arrives to work on time according to agency policies.

  • Uses leave time according to agency policies.

  • Completes documentation/paperwork and projects within deadlines.

Demonstrates Flexibility & Initiative:

  • Assumes additional responsibilities and a willingness to assist colleagues.

  • Works different shifts when necessary.

  • Recommends program changes and improvements.

Demonstrates Teamwork:

  • Maintains an overall work attitude of cooperation and professionalism in all interactions with agency staff and community professionals.

  • Attends and participates in required staff meetings and agency-wide committees.

  • Receptive to direction and feedback from supervisor.

Demonstrates Professionalism:

  • Conducts self in professional manner with colleagues, peers, and persons served.

  • Recognizes the rights of clients; and will protect privacy of persons served at all times by following agency, State, and Federal mandated privacy procedures and regulations.

  • Always adheres to agency Code of Ethics.

  • Complies with all agency policies and procedures, laws and regulations under which the agency operates.


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