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Job DescriptionJob Description
The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team Currently, we are looking for an experienced professional to join Latham team as:

Universal Banker

This opportunity may be perfect for you if you have experience in:

> Customer Service

> Sales

> Account Management

ABOUT THE POSITION

Responsible for performing a complete range of services for customers including: processing customer transactions, opening/closing accounts, responding to inquiries, and assisting staff/supervisors with functions relative to the daily operation of the Branch. Frequently transitions between working as a Teller and helping customers on the Platform. Works with customers to identify needs and explain products/services with the goal of converting service opportunities into sales events. This position works in our Latham, New York location.

Responsibilities Include:

> Provide consistent, outstanding customer service by anticipating and reacting to customer needs.

> Process transactions accurately and efficiently; balance cash drawer and adhere to established cash limits, cash handling and check cashing policies.

> Meet with customers to discuss personal and/or business financial needs; open or modify accounts to address customer needs and maintain or expand customer relationships.

> Research customer questions and direct problem resolution to maintain customer relationships.

> Solicit new business, cross-sell Company products/services and support sales goals; actively participate in referral program by making referrals as appropriate.

> Comply with all Federal, State, and local consumer protection laws governing loan origination including the SAFE Act and SAFE Act registration and renewal rules as applicable.

> Adhere to requirements pertaining to branch security, fraud prevention and Bank Secrecy Act; identify counterfeit currency and monetary instruments; adhere to Company policies and procedures.

> Provide training, support and guidance as appropriate to co-workers and customers.

> Act in Branch Manager’s absence as needed.

What you will need to thrive in this role:

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having:

Education/Certifications:

> Associates Degree or equivalent experience required

> 4 to 6 years of customer service experience required; experience in a financial institution preferred

> Ability to achieve NMLS certification and Signature Guarantee certification

Skills/Knowledge Requirements:

> Strong communications skills, both written and verbal; comfortable communicating with customers, co-workers, and management

> Quality problem-solving skills; ability to work independently and as part of a cooperative work team

> Proficient in Microsoft Office Suite: Word, Excel, and Outlook; ability to work with other programs and bank-related software a plus

> Solid sales and referral experience; knowledge of bank and insurance products/services

Physical Demands:

> Must be able to sit for prolonged periods of time and walk/stand for brief periods of time.

> Must be able to repetitively use a telephone and computer mouse and keyboard.

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