Clinical Customer Service Rep
3 weeks ago
Work Location: Sacramento, CA
Pay Range: $18/hr-$25/hr based on experience
Job Type: Full-Time
Founded in 2010, iHealth Labs is dedicated to empowering people to live healthier lives. The company is a leading provider of cloud-connected medical devices, personal health care devices, and home-based tests and is at the forefront of the digital health revolution.
In 2018, iHealth launched its Unified Care program to address the issue of managing chronic diseases. Unified Care specialists support patients at home between doctor’s appointments with remote patient monitoring (RPM) and chronic care management (CCM) to achieve better health outcomes.
In November 2021, iHealth's COVID-19 Antigen Rapid Test received Emergency Use Authorization from the U.S. Food and Drug Administration for over-the-counter sales. Since then, iHealth has become a key supplier of at-home COVID tests to the federal government, state governments, nonprofits, and individual consumers.
iHealth Labs is a leader in digital health solutions, with a mission to revolutionize the healthcare industry by making quality health management accessible and affordable for all.
Responsibilities
Apply technical expertise to troubleshoot and address customer concerns, delivering optimal solutions
Answer incoming calls from patients, addressing their inquiries, and concerns, and providing information about our services
Keep thorough records of customer interactions, process customer accounts, and file documents accurately
Collaborate with internal teams to escalate and resolve patient issues as needed
Follow communication scripts and guidelines to ensure consistency and compliance with established protocols
Meet call center performance goals, including call handling times, call quality, and appointment scheduling targets
Skills
Tech-savvy with strong problem-solving skills
Prominent active-listening and verbal-communication skills while being passionate about fostering interpersonal relationships with customers
Ability to prioritize, and manage time effectively
Proficient in navigating computer systems and databases, such as Google Suite applications
Self-starter with the ability to work independently and as part of a team
Qualifications
A Bachelor's degree in Communication, Business Administration or other relevant fields is required; additional education or relevant certifications are a plus
Proven experience in a call center or customer service role preferred
- Bilingual capability with Cantonese or Vietnamese is required
Benefits
Comprehensive training and ongoing support for professional development
- Medical, Dental, Vision, Life Insurance, and 401K
- Paid Time Off, Federal Holidays, and Leaves
- Annual Performance-Based Bonus
-
Customer Service Rep
5 days ago
West Sacramento, United States CABS Heating & Air Conditioning Full timeJob DescriptionJob DescriptionAre you looking to be part of a close-knit team in the HVAC industry? CABS Heating & Air Conditioning is seeking a full-time Customer Service Rep - Dispatcher to join our growing team in West Sacramento, CA.This position offers a competitive hourly wage of $21 - $26, based on experience. Aside from earning great pay, you can...
-
Service Customer Care Rep
5 days ago
West Sacramento, United States Crown Equipment Full time** Service Customer Care Rep** Location: West Sacramento, CA, US, 95691 **Company Description:** Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service...
-
Customer Service Representative>
5 days ago
Sacramento, United States XPO Logistics Full timeXPO Logistics - JobID: 371946 [Customer Service Representative] As a Customer Service Rep at XPO Logistics, you'll: Assist customers and business partners via telephone and email; Handle customer complaints in a calm, professional manner; Diagnose, assess and resolve problems or issues; Monitor progress of delivery routes; Scan haul-away pods and verify...
-
Customer Service Rep
5 days ago
Sacramento, United States Prodigy Marketing Inc Full timeWe are seeking a customer service representative to join our team! As an In-Person Customer Service Representative you will be the friendly face and voice of our company. You'll interact directly with our valued customers, helping them with inquiries, providing product information, and ensuring their needs are met. You will be responsible for helping...
-
Customer Service Rep
5 days ago
Sacramento, United States BRETT C WEBSTER Full timeJob DescriptionJob DescriptionCustomer service representative and account manager, responsible for working with team to renew policies process payments.
-
Customer Service 1
4 weeks ago
Sacramento, United States Pilot Freight Service Full time** Customer Service 1** **Job Category****:** Stations-West **Requisition Number****:** CUSTO03894 Showing 1 location **Job Details** **Description** **Pilot Freight Services** is seeking a **full time Customer Service Agent** for our **Sacramento CA, location.** **JOB SUMMARY:** The Customer Service 1 is responsible for answering incoming calls and...
-
Buyer I/som Rep I
17 hours ago
Sacramento, United States Ebara Technologies Incorporated Full timeUnder direct supervision, negotiates and purchases goods and services necessary for company operations. Is responsible for negotiating and purchasing goods and services in order to reduce material and supply costs, improve service and reliability of delivery, and promote long term working relationships with preferred suppliers.*** **ESSENTIAL...
-
Customer Service Representative
5 days ago
Sacramento, United States Careerbuilder-US Full timeThe Customer Service Representative maintains the daily operations of the customer service and sales team. This position develops, implements and maintains processes, procedures, and programs to improve customer service and is responsible for promoting company standards and engaging employees to drive customer loyalty and customer engagement through customer...
-
Customer Service Representative
5 days ago
Sacramento, United States City of Sacramento California Full timeThe Community Development Departments Code Compliance Division is recruiting for a Customer Service Representative to provide administrative and customer service support for the division and its customers. IDEAL CANDIDATE STATEMENT The ideal candidat Customer Service, Customer Service Representative, Representative, Service Assistant, Education, Equipment,...
-
Customer Service Associate
1 month ago
Sacramento, United States Nova Management Full timeAt Nova Management, We are on a mission to break down barriers in the consulting industry and provide employee empowerment. Our Customer Service Associates show relentless determination to succeed and be driven by our company’s mission to help grow our clients’ brands throughout the LA area. Our Customer Service Associates are dedicated, flexible,...
-
Customer Service Associate
4 days ago
Sacramento, United States Solstice Marketing Corporation Full timeAre you a customer-oriented professional with a knack for sales? Do you thrive in a fast-paced environment where you can combine your excellent customer service skills with your sales expertise? Join our team as a Customer Service Associate, where you'll have the opportunity to engage with customers, provide outstanding service, and contribute to our...
-
Customer Service Associate
3 weeks ago
Sacramento, United States Solstice Marketing Corporation Full timeAre you a customer-oriented professional with a knack for sales? Do you thrive in a fast-paced environment where you can combine your excellent customer service skills with your sales expertise? Join our team as a Customer Service Associate, where you'll have the opportunity to engage with customers, provide outstanding service, and contribute to our sales...
-
Customer Service Representative
4 days ago
Sacramento, United States CVS Health Full timeBring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we...
-
Customer Service Representative
5 days ago
Sacramento, United States C Vs Pharmacy Full timeThis Customer Service position is Onsite for the first 17 weeks of training. ?Training starts 6/3/2024 and will be onsite at (1385 E Shaw Ave, Fresno, CA 93710.) The hours are 8 am-4:30 pm and the salary is $17.50 per hour. Once training is over, you Customer Service, Customer Service Representative, Customer Experience, Representative, Health, High School,...
-
Customer Service Representative
5 days ago
Sacramento, United States Prodigy Marketing Inc Full timeImmediate Hire! - Customer Service Representative We are seeking a **Customer Service Representative** to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. **Responsibilities**: - Must be able to work full-time hours - Ability to excel in unsupervised solo assignments...
-
Customer Service Associate
5 days ago
Sacramento, United States Prodigy Marketing Inc Full timeImmediate Hire! - Customer Service Representative We are seeking a **Customer Service Representative** to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. **Responsibilities**: - Must be able to work full-time hours - Ability to excel in unsupervised solo assignments...
-
Customer Service Representative
2 days ago
Sacramento, United States Business Sales Firm Full timeOur company is a consulting and sales firm in Sacramento leading the industry in customer acquisition and client management. Our innovative consultative approach drives our high standards for outstanding performance with each client year over year. We are growing our client base in the region and searching for a Customer Service Representative who can help...
-
Customer Service Representative>
5 days ago
Sacramento, United States California State Gov Full timeCalifornia State Gov - JobID: 4497295 [Customer Service Representative] As a Customer Service Representative at the State of California, you'll: Provide first response to customer service requests regarding availability of water, wastewater, and recycled water services; Perform receptionist duties, receiving telephone calls and greeting visitors in a...
-
Customer Service Representative
5 days ago
Sacramento, United States Rollins Full time** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO020646 Showing 1 location **Job Details** **Description** ****At Orkin , our purpose is to help protect the world where we live, work, and play. Our Customer Service Representative are committed to this purpose.**** Our Customer Service Representative...
-
Customer Service Consultant
3 weeks ago
Sacramento, United States AtWork Personnel Services Full timeJob DescriptionJob DescriptionWe are seeking a Customer Service Consultant with experience in the insurance or housing industry to join our team!You will be responsible for helping customers by providing product and service information and resolving program application issues.Responsibilities:Handle customer inquiries and complaintsAssist customers with new...