Client Advisor

3 months ago

New York, United States Lavanda Ventures Ltd. Full time
Job DescriptionJob DescriptionSalary:

About You

  • Based in the U.S.
  • 3-5 years customer success or operations experience managing enterprise and growth  accounts in a quota carrying role
  • Partner with clients to help them achieve desired business outcomes and are comfortable challenging clients on existing processes to help optimize them. 
  • Help communicate the value of these initiatives and drive customer referenceability and case studies
  • Success record in improving clients' satisfaction - You are analytical, decisive and have the entrepreneurial drive to craft and implement a strategic plan for property acquisition
  • You preferably have experience in real estate development and are familiar with the process to get a project from conceptualization through to final execution. OR Proven work experience in a startup at growth stage (Seed - Series C), preferably PropTech FinTech, CREtech or SaaS
  • Record of adaptability and ability to move fast under uncertainty
  • An autonomous worker, you take initiative to solve problems before they occur
  • Previous knowledge of Salesforce.com would be a plus
  • Organised, accountable, and professional 

… if this is you, then you may have just found your perfect role. Read on

The Company

Lavanda is a B2B software company. We’ve developed an award-winning, best-in-class SaaS platform that enables Multifamily and Student accommodation operators to optimise their portfolios with a comprehensive short and medium-term rental solution. 

Our software toolkit enables partners to tap into the full spectrum of rental demand across their portfolios, whilst powering a range of management solutions to suit their evolving needs: fully-outsourced operations or in-house management.

Having raised a total of $17m+ to date, we’re backed by leading VC investors and are now scaling the business globally.



Responsibilities

  • Nurture, expand key relationships, and be accountable for your portfolio and associated revenue numbers.
  • Thorough understanding of the sales process and are able to manage the handover from sales to account management seamlessly. 
  • Develop an expert knowledge of the Lavanda SaaS platform and are able to effectively train clients on the PMS. 
  • Rigorous, analytical and data-driven decision making capabilities
  • Build and manage relationships with 3rd-party suppliers (maintenance, housekeeping, etc.).
  • A proven ability to handle ambiguity in the absence of defined systems and processes.
  • Identify weak points and opportunities, and set targets as well as processes, guidelines, and best practices to ensure high performance in a fast-growing and fast-paced environment.
  • Good technical understanding and excellent presentation skills.
  • Track record of success in direct B2B sales, both new business and account management.
  • Formal sales training and evidence of implementation of techniques into sales teams.
  • Flexible and adaptable to meet the needs of the changing market, our customers and the business.
  • Solid financial acumen; understands how the team’s goals support the organisation’s financial goals.

Benefits

  • Competitive salary + potential for equity.
  • Flexible working is actively embraced (open to full remote for now).
  • Choose your own tech - get the equipment you love using at work.
  • Personal Development budget, courses and plans tailored to you and your role
  • Generous holiday allowance, including the full Christmas to New Year as a break on us.
  • Join a highly motivated, engaged team of extremely smart, creative and talented people.

remote work

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