Sr. Manager, Technology Delivery

2 weeks ago

Saint Petersburg, United States Kobie Full time
Job DescriptionJob Description

Why you will love working for a National Top Workplace

We are a global leader in loyalty marketing.

We work with some of the most well-known brands in the world to deliver market-leading, end-to-end loyalty solutions to enable customer experiences. With a strategy-led, technology-enabled approach, we are consistently named an industry leader by Forrester. The programs we deliver reach more than 330M consumers through loyalty. The impact of these loyalty programs affords us deep brand partnerships, owning a niche in the loyalty space where outcomes matter most.

We are a mission and values driven company.

Our mission is to grow enterprise value through loyalty for our clients. Every role within Kobie has a purpose and directly contributes to us achieving this mission.

We are values driven at every point. Over our 30+ year journey, we've created a fun, high-trust, transparent workplace. We believe in leadership and ownership. Our hybrid work environment, personal holidays, casual dress code and focus on diversity and inclusion add to a culture that makes our teammates proud. That pride shines through in the work we do for our clients.

About the team and what we'll build together

The Sr. Manager, Technology Delivery manages a Delivery Team within an industry and partner portfolio at Kobie. As a key component of our client implementations and our long-term support model, the right candidate should have experience managing delivery, development and architectural solutions for large IT projects.

The Sr. Manager, Technology Delivery is the primary product and technical liaison to partner with client IT departments, and the Kobie client services organization. You will be leading a diverse set of skilled associates to develop and deliver solutions to our clients. The Sr. Manager, Technology Delivery will assist in the management process and resource planning and is responsible for implementations and support for several of Kobie's key clients.

You will be part of a team that supports all enterprise clients with a focus on the day-today aspects of our current client delivery commitments. You report directly to the Sr. Director, Technology Delivery.

As the Sr. Manager, Technology Delivery you will articulate technology and product positioning to both business and technical users and must be able to establish and maintain strong relationships with internal counterparts and prospect/client stakeholders throughout the product development cycles.

How you will make an impact

  • Interact directly with business-oriented internal and external clients, providing a translation layer to technically oriented marketing technologists.
  • Convey customer requirements to IT, Operations and Product Management teams.
  • Ensure technical documents are complete, current and stored appropriately.
  • Be able to assist with solution pricing process via the creation of technical LOEs (level of effort).
  • Be able to manage budget and allocations within a client portfolio.
  • Understand the big picture & makes design decisions to align with it.
  • Own the responsibility of the overall technical deliverables in a sprint or iteration outcome and production support for assigned client programs.
  • Act as a communication proxy for your team and will frequently be explaining technical decisions in business terms.
  • Contribute to SDLC best practices & drive code reviews.
  • Problem solving skills and a high level of curiosity

What you need to be successful

  • Bachelor's degree in computer science or similar discipline preferred OR relevant work experience.
  • 7+ years of experience with hands-on technology projects and delivery on time.
  • At least 5 years managing a team of managers, longer timeframes are preferred.
  • Experience overseeing technical project implementations.
  • Technical expertise in overseeing production support with real-time issue/incident management and troubleshooting.
  • Broad technology knowledge, having worked with custom development projects, systems integration efforts and database systems.
  • Project scoping and developing IT Project Timelines.
  • Strong foundational knowledge of how software and hardware systems interact.
  • Comfortable in the dynamic atmosphere of a technology-centric marketing services agency with a rapidly expanding customer base and able to present to potential prospects.
  • Has previously sought out potential problems and project gaps prior to implementation and assisted with taking development projects from the initiation phase through the delivery phase and into production support.
  • Ability to share and communicate ideas both verbally and in writing to executive staff, business sponsors, and technical resources in clear concise language in the vernacular of each group.
  • Be comfortable communicating with and representing Kobie's brand with Fortune 50, 100, and 500 clients.

Our teammates are at the heart of everything we do

Healthy people are happy people, which makes mental and physical health a top priority at Kobie. From robust health insurance and benefits options to free fitness programs like FitOn, to generous vacation time for yourself, we support your health needs fully. In today's job market, we know that employees are choosing only what works best for their life. For those that want career growth, Kobie is the perfect place. We have developed a comprehensive people strategy that helps every teammate know how to advance and progress on their career journey. Beyond title progression, Kobie's competitive pay, 401k matching, annual profit sharing and bonuses all make Kobie a perfect place to build your career.

Kobie a place for all

We don't just accept differences – we embrace, share, and celebrate them

Employment at Kobie is based solely on a person's merit and qualifications, directly related to professional competence. We do not discriminate against any teammate or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis under the law.

We are fiercely committed to fostering a workplace where teammates draw upon their own diverse backgrounds, experiences, and perspectives so that they feel welcomed to bring their authentic self to work every day. While our leadership team fully and completely supports our policy of nondiscrimination and equal opportunity, all teammates share the responsibility to ensure we incorporate the principles of equity, diversity, and inclusion throughout Kobie.

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