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Host

5 months ago

Philadelphia, United States City Winery Philadelphia Full time
Job DescriptionJob Description

Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award-winning, locally produced wines. But there's more to us than that - we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life.

Who are you?
You're a rockstar with a passion for music, a love for wine, and a deep respect for hospitality. You know how to connect with people, but you're not just a people pleaser - you thrive under pressure and love making quick decisions that impact the business and culture. You know you have more to learn and are always looking for ways to grow, both personally and professionally. With an entrepreneurial spirit and a desire to be a part of something bigger, you want to join a brand and culture that not only makes a difference, but also helps others INDULGE THEIR SENSES.

Who are we?
City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world-class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of top-notch events & experiences.

Why us?
Competitive pay plus generous benefits. An atmosphere of learning, development & enrichment opportunities. A career trajectory within a growing company with abundant opportunities for advancement. A fun team of passionate individuals who share your love of hospitality and the opportunity to provide guests with unforgettable nights filled with music & wine.

Position Summary

Restaurant Hosts are responsible for delivering consistently exceptional guest experiences to guests of City Winery. The Host serves as the first and last point of contact throughout the guest experience and is responsible for greeting guests while entering and departing the location, handling inquiries and reservations, and supporting in other areas of the operation as needed.

Minimum Qualifications

  • 1+ years experience as a Host in a fast-paced, high-volume service environment and/or equivalent relevant experience
  • Strong work ethic, team player, and exceptional guest service skills
  • Ability to consistently deliver high-quality guest experiences, exceed guest expectations, and strive to create a memorable experience at every City Winery visit
  • Effective communication and interpersonal skills with a proven ability to build positive relationships with people in the scope of employment
  • Aptitude to resolve problems
  • Ability to execute professional guest service experience
  • Ability to handle all guests with composure and hospitality
  • Polished presentation
  • Ability to work both independently and in a team environment
  • Must be fluently literate in English including ability to read, write, communicate, conduct basic business related mathematics, and able to accurately function a POS
  • Ability to work a flexible schedule including days, nights, weekends, and holidays
  • Ability to perform physical requirements of the role including standing/walking for entirety of shift, bending, pulling, pushing, using stairs, lifting and carrying up to 25 pounds

Overview of Responsibilities

  • Provide positive guest experience including greeting, conversing with, and thanking departing guests
  • Escort guests to seats and set them up for a pleasurable dining experience based on appropriate floor plan
  • Accommodate guest requests while seeking management approval when appropriate
  • Manage all call-ins and walk -in inquiries, directing to appropriate departmental contacts or taking messages and communicating to such departments as necessary
  • Ensure all dining areas are tidy, presentable, and in safe condition and set up/rearrange/breakdown dining room for service accordingly
  • Manage miscellaneous day-to-day communications, including but not limited to, voicemails, emails, deliveries, and reservation calls and communicate any important reservations/guest inquiries.
  • Maintain all reservations/seating through designated system
  • Provide guests with accurate wait time estimates during busy periods
  • Perform necessary opening/closing tasks
  • Rotate seating between different stations to ensure even workloads for waitstaff
  • Maintain a knowledge of City Winery brand, history, culture, and programming, both in venue and restaurant
  • Maintain menu knowledge, including ingredients, preparation methods, and allergen information and communicate this information tableside to guests
  • Maintain organized, clean, and safe work areas at all times
  • Attend trainings, tastings, meetings, as needed
  • Follow all company policies, procedures, and guidelines including being ready to work at scheduled shift time, in uniform, with neat and presentable appearance.
  • Perform all other reasonably assigned duties.

We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.

We use eVerify to confirm U.S. Employment eligibility.