Network Administrator
3 weeks ago
- Job Title: Network Administrator
Supervisor: Information Technology Director
Employment Type: Full-Time
FLSA Classification: Non-Exempt
Location: Little Rock, Arkansas; Travel Required
The purpose of Pain Treatment Centers of America is quite simple – to put our patients back in control of their lives. Our physicians and nurse practitioners understand how chronic pain can invade, capture, and disrupt the lives of those who suffer from it, and it is our mission to leverage unrivaled compassion and expertise to restore our patients’ functionality and improve the quality of their daily lives. We accept that challenge and truly appreciate the trust our many patients have placed in us towards achieving this very important goal.
PTCOA is looking for a New Patient Referral Clerk to help with our growing practice.
SUMMARY OF RESPONSIBILITIES
The Network Administrator is tier 3 for users’ computer hardware and software needs providing advanced support for all PTCOA’s IT infrastructure. The Network Administrator is responsible for troubleshooting network and server issues and security while providing solutions. Beyond day to day the Network Administrator will assist the IT Director by contributing to long term projects as deemed by the business.
ESSENTIAL FUNCTIONS
(1) Utilizes the PTCOA IT Service Desk Request Management System to receive, prioritize, and manage work via tickets and to track time and progress to resolution. Monitors status of assigned active requests, revises priority status as needed; follows up on assigned service requests to ensure resolution; and coordinates and confers with assigned staff on progress and changes in schedule / status.
(2) Administer all IT networking equipment including routers, switches and firewalls.
(3) Install and troubleshoot server software in a Microsoft Windows Server environment.
(4) Understanding of Microsoft Active Directory, DHCP, DNS, Exchange/o365 and Public DNS.
(5) Preform networking functions between PTCOA’s sites to maintain security and availability.
(6) Provide advanced support, monitor, and troubleshoot issues related to PTCOA’s network infrastructure.
(7) Provide support, monitor, and troubleshoot issues with Microsoft Office 365 and email system.
(8) Provide support, monitor, and troubleshoot issues with VOIP phone systems as it pertains to TCP/IP connections.
(9) Maintain network hardware/software inventory.
(10) Performs other related duties as assigned.
CORE COMPETENCIES
- Create and maintain technical/process documentation related to user or system design specifications.
- Self-starter and comfortable with working independently while providing timely and accurate status reports.
- Ability to work with the customers/employees in difficult situations by balancing technical knowledge and people skills.
- Strong business acumen - ability to understand the impact of IT on different parts of the business.
- Ability to prioritize and manage multiple tasks without direct supervision.
- Multi-tasking abilities, along with ability to work well under pressure, prioritize and meet tight deadlines.
- Must be able to work independently in a fast-paced environment and exhibit strong written and verbal communication skills.
- Strong customer service and prompt problem-solving skills including the ability to provide diligent, prompt, and courteous responses to user questions or computer/network issues.
REQUIRED EDUCATION, EXPERIENCE, AND/OR CERTIFICATIONS
The position requires a Bachelor’s degree in Computer Information Science with a minimum (2) years work experience or (4) years equivalent certification/work experience. Cisco CNA or CompTia Network+ Certified is a plus. Must have a working knowledge of HIPAA’s Privacy Rule, audit requirements, and minimum necessary requirements. Certifications from the Foundation of Information Privacy and Data Protection, or a related entity, is preferred, as well as experience in a SQL / .NET environment.
WORKING ENVIRONMENT AND PHYSICAL DEMANDS
This is a full-time position. Days and hours of work are expected to fluctuate but at a minimum this position will be required to work from 8:00 a.m. to 5:00 p.m. (Monday through Thursday) and 8:00 a.m. to 12:00 p.m. (Friday), and occasionally after regular business hours. Occasional travel will be required to all locations. The position operates in a professional office environment and the incumbent, in the course of performing this position, spends time writing, typing, speaking, listening, driving, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), standing, sitting, walking, and reaching. The incumbent operates all standard office equipment, motor vehicles, and mobile phones. The work environment characteristics and physical demands described here are representative of those the incumbent can expect to encounter while performing the essential functions of this job.
OTHER
The Network Administrator’s performance is evaluated by the IT Director. PTCOA/ISI reserves the right to change this job description at any time according to business needs and/or assign tasks that it may deem appropriate. This document does not represent a contract of employment, and employment with PTCOA/ISI may be terminated by the employee or employer at any time, for any reason.
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