Current jobs related to Service Desk Team Lead - Lenexa - Onsite Logic

  • Front Desk Representative

    2 weeks ago

    Lenexa, Kansas, United States Aimbridge Hospitality Full time

    Key ResponsibilitiesAs a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service and ensuring a smooth stay for our guests.Key Tasks:Greet and welcome all guests approaching the Front DeskMaintain proper operation of the telephone switchboardHandle requests for information, mail, and messagesAnswer guest...

  • Front Desk Representative

    1 month ago

    Lenexa, Kansas, United States Aimbridge Hospitality Full time

    Front Desk Agent Role at Aimbridge HospitalityAimbridge Hospitality is seeking a skilled Front Desk Agent to join our team at Extended Stay 87th St. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth stay.Key Responsibilities:Greet and welcome guests, responding to their inquiries...

  • Client Service Team Lead

    5 days ago

    Lenexa, Kansas, United States Gahagan & Bryant Associates Inc Full time

    Client Manager RoleAs a Client Manager at Gahagan & Bryant Associates Inc, you will have the opportunity to develop and lead client service teams drawn from the firm's talent pool. This role is ideal for individuals who are passionate about growing an organization and motivating others.Key Responsibilities:Grow client accounts and sell the full suite of...

  • Front Desk Supervisor

    1 month ago

    Lenexa, Kansas, United States Midas Hospitality Full time

    Front Desk Supervisor Opportunity at Midas HospitalityMidas Hospitality is seeking a skilled Front Desk Supervisor to join our team at the Springhill Suites hotel in Lenexa, KS. As a Front Desk Supervisor, you will be responsible for the efficient and professional running of the front desk, ensuring smooth check-in and check-out of all guests, and providing...

  • Front Desk Representative

    3 weeks ago

    Lenexa, Kansas, United States JCPRD Full time

    Job Title: Front Desk AttendantOverview:We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Attendant at the JCPRD Aquatic Center. As a key member of our front desk team, you will be the first point of contact for our patrons and will play a critical role in providing exceptional customer service and ensuring a...

  • Front Desk Associate

    1 month ago

    Lenexa, Kansas, United States Challenger Sports Full time

    Job Title: Front Desk AssociateWe are seeking a highly motivated and organized Front Desk Associate to join our team at Challenger Sports. As a Front Desk Associate, you will be responsible for providing exceptional customer service to our guests, responding to inquiries, and maintaining a clean and organized front desk area.Key Responsibilities:Provide...

  • Front Desk Representative

    2 weeks ago

    Lenexa, Kansas, United States Midas Hospitality Full time

    Front Desk Agent Opportunity at Midas HospitalityWe are seeking a skilled Front Desk Agent to join our team at Springhill Suites in Lenexa, KS. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Manage front desk operations, including...

  • Front Desk Representative

    1 month ago

    Lenexa, Kansas, United States Midas Hospitality Full time

    Front Desk Agent OpportunityMidas Hospitality is seeking a skilled Front Desk Agent to provide exceptional guest experiences at our Springhill Suites hotel in Lenexa, KS.Key Responsibilities:Register and assign rooms to guests, providing accurate information and directions.Manage incoming mail and faxes, ensuring timely delivery to guests.Respond to guest...

  • Front Desk Representative

    4 weeks ago

    Lenexa, Kansas, United States Aimbridge Hospitality Full time

    Front Desk Agent Role at Aimbridge HospitalityAimbridge Hospitality is seeking a skilled Front Desk Agent to join our team at Extended Stay 87th St. As a key member of our guest services team, you will be responsible for delivering exceptional customer experiences and ensuring seamless operations at the Front Desk.Key Responsibilities:Greet and welcome...

  • Front Desk Associate

    2 weeks ago

    Lenexa, Kansas, United States JCPRD Full time

    Job Title: Front Desk Attendant- SMSD Aquatic CenterOverview:We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Attendant at the SMSD Aquatic Center. As a valued member of our team, you will have the opportunity to make a positive impact on the community by providing exceptional customer service and supporting...

  • Front Desk Agent

    1 month ago

    Lenexa, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Extended Stay 87th St. [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours...

  • Front Desk Supervisor- Springhill Suites: Lenexa, KS

    3 months ago

    Lenexa, United States Midas Hospitality Full time

    Front Desk Supervisor- Springhill Suites: Lenexa, KS Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women. Start Your Journey with Midas Hospitality: Midas Hospitality is seeking a Front Office Supervisor to...

  • Front Desk Supervisor- Springhill Suites: Lenexa, KS

    4 months ago

    Lenexa, United States Midas Hospitality Full time

    Front Desk Supervisor- Springhill Suites: Lenexa, KS Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women. Start Your Journey with Midas Hospitality: Midas Hospitality is seeking a Front Office Supervisor to...

  • Member Team Lead

    6 days ago

    Lenexa, Kansas, United States Sam's Club Full time

    Job Summary: We are seeking a highly skilled Member Team Lead to join our team at Sam's Club. As a Member Team Lead, you will be responsible for providing exceptional member service, leading a team of associates, and ensuring a positive shopping experience for our members.Key Responsibilities:• Assist management with supervising associates and ensuring a...

  • Front Desk Associate

    2 weeks ago

    Lenexa, Kansas, United States City of Lenexa Full time

    Job Title: Front Desk AttendantAre you a customer service enthusiast looking for a challenging and rewarding role? We are seeking a highly motivated and organized Front Desk Attendant to join our team at the City of Lenexa Recreation Center.Key Responsibilities:Provide exceptional customer service to visitors and callers, answering questions and resolving...

  • Front Desk Medical Receptionist

    1 month ago

    Lenexa, Kansas, United States Preferred Physical Therapy Full time

    OverviewPreferred Physical Therapy is seeking a highly organized and customer-focused Front Desk Medical Receptionist to join our team at our MISH location. As a key member of our front desk team, you will be responsible for providing exceptional patient service, managing appointments, and ensuring a smooth patient experience.ResponsibilitiesProvide warm and...

  • Shift Team Lead

    2 weeks ago

    Lenexa, Kansas, United States Chick-fil-A Full time

    Team Lead Opportunity at Chick-fil-AAt Chick-fil-A, we're more than just a job - we're a team that's passionate about serving others and making a difference in our communities. As a Team Lead, you'll play a key role in leading our team to provide exceptional customer service and ensure a positive experience for every guest who walks through our...

  • Front Desk Representative

    4 weeks ago

    Lenexa, Kansas, United States Midas Hospitality Full time

    Front Desk Agent OpportunityMidas Hospitality is seeking a skilled Front Desk Agent to provide exceptional guest experiences at our Springhill Suites hotel in Lenexa, KS.Key Responsibilities:Register and assign rooms to guests, ensuring a smooth check-in process.Respond to guest inquiries and resolve issues in a timely and professional manner.Manage room...

  • Shift Team Lead

    2 weeks ago

    Lenexa, Kansas, United States Papa John's Full time

    Papa John's Shift Leader OpportunityWe're seeking a skilled Shift Leader to join our Papa John's team. As a Shift Leader, you'll be responsible for leading a restaurant team in a fast-paced, dynamic environment. Your primary goal will be to ensure customers receive an exceptional service experience.Key Responsibilities:Lead a team of restaurant staff to...

  • Front Desk Agent- Springhill Suites: Lenexa, KS

    5 months ago

    Lenexa, United States Midas Hospitality Full time

    Front Desk Agent- Springhill Suites: Lenexa, KS Lenexa City Center Midas Hospitality is recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter). Ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks and #11 for women. Start Your Journey with Midas Hospitality: Midas Hospitality is seeking a dynamic Front...

Service Desk Team Lead

2 months ago

Lenexa, United States Onsite Logic Full time
Job DescriptionJob DescriptionSalary: $55K-$69K DOE

Service Desk Team Lead
Full Job Description

 

We are growing fast and are looking to add a motivated person with exceptional leadership skills, strong communication abilities, and a desire to help others while making a real difference with clients’ needs. Our clients rely on us for their day-to-day technological needs along with strategic planning and management of their technology infrastructure. This role is perfect for someone with great attention to detail and a security-focused mindset who is ready to take on a supervisory role in IT and Managed Services.

 

The Service Desk Team Lead (SDTL) is a pivotal role providing supervisory oversight among a team of technical resources. The SDTL ensures that tickets are moving efficiently through our system, escalations are handled promptly, and any overflow is managed appropriately. Additionally, this role also provides overflow or flexible support to operations as required. This is a mid-level position that requires demonstrated technical and client-focused competency and leadership skills.

The Service Desk Team Lead maintains clear and detailed documentation and follows existing processes to provide the best service to our clients. This role serves as a vital service delivery link between our clients and support team and requires the ability to demonstrate an intense curiosity and investigative nature. The SDTL works closely with the Operations Manager to solve our clients' technology problems and enable small businesses to grow, thrive, and be secure in a complex cybersecurity landscape.

 

While previous experience is important, a passion for technology, a desire to deliver amazing customer service, and an internal drive for self-development are the real keys to success at Onsite Logic. Our goal is to hire and retain exceptional associates who share our focus on delivering tremendous client care consistently.

 

Essential Duties & Responsibilities

  • Supervises and provides guidance to a team of technical resources.
  • Ensuring team tasks are completed on time and deadlines met.
  • Ensure tickets are moving efficiently through the system.
  • Create and maintain a culture of ownership and accountability by demonstrating to the team how to own and manage technical issues.
  • Handle support escalations and manage overflow effectively.
  • Manage personnel including hiring, coaching, performance reviews, and terminating when appropriate.
  • Conducts one on one meetings with team members to discuss current expectations and performance, and additionally, correct any poor performance.
  • Advises and train clients on how to use information technology.
  • Applies knowledge in ways that help to create, refine, and improve processes and procedures.
  • Provide regular ticket reviews and reporting to the Operations Manager as required.
  • Escalate minor and major moves, adds, or changes to the Professional Services and vCIO departments.
  • Provide continuous feedback on recurring customer issues, customer dissatisfaction, process inefficiencies, and lack of documentation to the other delivery areas as required.
  • Keep abreast of the development of relevant IT and cybersecurity systems, hardware, and software applications within the industry.
  • Liaise with, manage, and advise customers, other consultants, and contractors, and attend meetings as required.
  • Perform other appropriate duties and responsibilities as assigned by the Operations Manager.

 

Key Performance Indicators

  • Maintaining 95% or higher CSAT
  • Completion of team goals on time and under budget.
  • Consistent positive performance measurement of role metrics for supervised staff.

 

Job Qualifications

  • Proven leadership skills and experience managing a team.
  • Knowledge of cybersecurity concepts and a willingness to continue security-focused learning.
  • An understanding of client service concepts.
  • A detail-oriented approach to working with the ability to identify process improvements.
  • Personable & approachable with the ability to build strong working relationships internal and external to the organization.
  • Support, develop, and mentor other employees.
  • Organized and self-motivated with the ability to work in a fast-moving environment.
  • Ability to multitask, prioritize effectively, and adapt to changes quickly.
  • Typing skills to ensure quick and accurate entry of service request details.
  • Willingness to take on new duties or roles as you demonstrate proficiency in the Service Desk Team Lead role.

 

Education & Experience

  • Associate degree in information technology or related field or equivalent real-world experience required. (Required)
  • Technical degree(s) and/or certification(s) recommended.
  • IT Helpdesk experience within a Managed Services Provider: 3 years (Required)
  • Customer service: 3 years (Required)
  • Experience working in IT ticketing systems: 2 years (Required)
  • Network +, Security +, or related certifications (Preferred)
  • Familiarity with TruMethods framework a plus.