Front Desk Associate

4 weeks ago


Lenexa, Kansas, United States City of Lenexa Full time
Job Title: Front Desk Attendant

Are you a customer service enthusiast looking for a challenging and rewarding role? We are seeking a highly motivated and organized Front Desk Attendant to join our team at the City of Lenexa Recreation Center.

Key Responsibilities:
  • Provide exceptional customer service to visitors and callers, answering questions and resolving issues in a professional and courteous manner.
  • Register individuals for Recreation Center programs, memberships, activities, and classes, ensuring accurate and timely processing of transactions.
  • Assist in enforcing Recreation Center policies and procedures, maintaining a safe and welcoming environment for all patrons.
  • Support supervisors with special projects, including marketing materials, facility notices, and outbound phone calls.
Additional Responsibilities:
  • Assist individuals with membership inquiries and registration, collecting necessary information and processing payments.
  • Register individuals for programs outside of the Recreation Center, ensuring accurate and timely processing of transactions.
  • Collect and account for fees, charges, refunds, and disbursements related to facility memberships and program registrations.
  • Responsible for onboarding and checking in members, verifying processes, and maintaining accurate records.
  • Provide tours of the facility, answering general inquiries, and greeting each guest with a smile and direct eye contact.
Qualifications:
  • At least 16 years of age at the time of employment.
  • Previous experience in a customer-service related field.
  • Must have or be able to obtain First Aid/CPR/AED certification within 60 days of hire.

As an equal opportunity employer, the City of Lenexa strives to treat all employees fairly, with consistency and respect, while providing a positive, challenging, and rewarding work environment. We value and encourage diversity in our workplace.


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