Dispatch and Outreach Coordinator

1 month ago

Denver, United States Controlling Systems Full time
Job DescriptionJob DescriptionBenefits:
  • Spiffs, Rewards, & Employee Contests
  • Competitive Compensation
  • Paid Vacation
  • 401(k)
  • Bonus based on performance
  • Health insurance
  • Training & development
  • Dental insurance
  • Opportunity for advancement
  • Vision insurance

The Service Dispatcher, under the supervision of the Office Manager, plays a crucial role in supporting the administrative and operational aspects of the Service Department.

Position Overview:


As the Dispatch and Outreach Coordinator, you'll work under the Office Manager to ensure the smooth operation and profitability of the Service Department while aligning with the company's strategic goals.

Responsibilities:


  • Assist the Office Manager in planning, organizing, and coordinating departmental resources and objectives.
  • Assist the Marketing Manager with all marketing tasks.
  • Schedule service jobs considering the complexity of the task and the capabilities of available technicians.
  • Train field technicians in customer service, non-technical procedures, and sales and marketing techniques.
  • Collaborate with Department Managers to support the Service Department's goals.
  • Assist in resolving customer complaints and reporting incidents to the Office Manager.
  • Perform additional tasks as assigned by the Office Manager.
Qualifications:


  • Proven supervisory experience in customer service, preferably in HVACR contracting or building services.
  • Negotiation skills to secure timely receipt of materials at competitive prices.
  • Strong oral and written communication skills, including the ability to interact with diverse customer groups, HVACR personnel, suppliers, and the hearing impaired.
  • Basic knowledge of HVACR technology and terminology.
  • Sales skills to sell service jobs and contracts in writing, and over the phone.
  • Understanding of relevant federal, state, and local regulations in the HVACR industry.
  • Capacity to assist technicians with after-hours service calls.
  • Valid state driver's license.

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