Crew Dispatcher

3 weeks ago

Denver, United States Denver Transit Operators Full time

Denver Transit Operators (DTO) is a privately held company that has a 29-year contract with the Denver Regional Transportation District (RTD) to operate and maintain the new commuter rail system within the Greater Denver Metro area. We currently have a full-time opportunity for a skilled and experienced Crew Dispatcher. We are seeking a committed individual that is responsible for creating and assigning schedules and job assignments for the Train Operators.

As the Crew Dispatcher some of your duties will be to:

  • Responsible for creating schedules, making changes and/or updating information into the HASTUS system.
  • Coordinate the job assignment process, such as, posting open bids and employee schedules, filling schedule vacancies and processing time off requests.
  • Ensure Daily Train Assignment (DTA) forms are completed, and copies are provided to the Operations Control Center (OCC) and Transportation Supervisors; update DTA’s as necessary.
  • Provide daily communication on all matters with OCC.
  • Responsible for maintaining the Crew Dispatch phone line and providing necessary information to the Transportation Department
  • Observes fitness-for-duty of operators reporting for work.
  • Ensure Container of Current Rail Operating Conditions (CCROCs) are available in the system for Train Operators and Supervisors
  • Assign and retrieve all equipment and tools, such as, radios, batteries, keys, etc.
  • Tag and log lost and found items for RTD.
  • Open bidding process for Train Operators and Supervisors and assist them with self-service system. Create bid sheets, rosters, and job assignments to form new schedules.
  • Review documents (i.e. incident reports, hours of service, etc.) and enter information into HASTUS.
  • Assigning and tracking non-revenue company vehicles to Train Operators and Supervisors to transport members to their destination.
  • Knowledgeable of all rules, regulations, and contractual obligations governing day-to-day operations
  • Assist with training of all new Spare Crew Dispatchers/Crew Dispatcher employees.
  • Complete all other duties as assigned.
Minimum Qualifications:
  • High School diploma or GED
  • 3 years of relevant work experience in a dispatch or scheduling position required; industry experience in commuter or transit systems preferred.
  • Proficiency in MS Office, especially Excel and scheduling software applications required; HASTUS experience is preferred.
  • Strong attention to detail and ability to prioritize and accomplish multiple tasks with minimal supervision.
  • Ability to work in a fast paced, demanding environment.
  • Ability to take initiative and use sound judgement.
  • Strong written and verbal communication and critical thinking skills
  • Must be able to maintain confidential information.
  • Willing and able to work a shift-based schedule.
  • Must be eligible to work in the U.S. and successfully pass a pre-employment background check, drug and alcohol screening and be willing to comply with the DTO Drug and Alcohol Policy


Applicants who are authorized to work in the US will only be considered for this position. DTO is an Equal Opportunity Employer.

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