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Bilingual Telehealth Nurse

2 months ago

Glen Ellyn, United States Caring Network Full time
Job DescriptionJob DescriptionSalary: Full-time: $52,000/year; Part-time: $25/hour

*Bilingual in Spanish and English required

*Please note that this is an in-office (not remote) position that reports into Glen Ellyn, IL.


About Us:

The Mission of Caring Network is to honor and glorify Jesus Christ, the author and creator of life, by bringing His love and compassion to abortion minded women and equipping them to choose life - both physical and spiritual.


About the Role:

The Telecare clinic will provide scheduling and telehealth services for Caring Networks brick-and-mortar affiliate clinics. Scheduling Agents and Telehealth Nurses serve as our first responders: communicating value and care such that potential patients schedule and show for in-person appointments. Telehealth nurses provide patients with virtual Pre-abortion Check-ups and initiate Abortion Pill Reversal services.


Responsibilities Include: 

  • Provide quality and consistent care according to core values and telehealth Standard Operating Procedures
  • Take a basic health history, educate, and schedule in-clinic appointments
  • Utilize the EMR platform (Salesforce) as well as the virtual services platform (Let’s Talk Interactive)
  • Determine what the next step for the patient will be, according to the patient process, seeking guidance from supervisor if needed
  • Manage follow-up protocols with patients to ensure continuity of care and cultivate relationships
  • Participate in quality assurance process
  • Maintain communication with telehealth nurses and in-clinic patient teams
  • Adhere to all policies and procedures as applicable
  • Manage difficult conversations with patients with grace, facilitating favourable outcomes
  • Establish trust as 1st patient crisis intervention
  • Actively pray for patients and team members
  • Learn to communicate Caring Network’s mission as well as identify and celebrate Core Values whenever they are demonstrated
  • Seek personal and professional growth and learn to train others in the Telehealth Nurse role


Candidate Requirements:

  • A committed Christian who demonstrates a personal relationship with Jesus Christ as Savior and Lord and is a participant in a local church
  • Maintains a consistent life-affirming philosophy and would never refer or advise a woman to have an abortion
  • Agree with and be willing to uphold Caring Network’s Statements of Faith and Principle and Core Values
  • Enthusiasm for and commitment to the mission and strategy of Caring Network
  • Comfortable with participating in prayer with co-workers. 
  • Maintain IL Registered Nursing license
  • Bilingual in English and Spanish required 


Skills and Abilities:

  • Empathy - Serves patients with understanding and compassion (without judgment).  
  • Confidence - Sets patients at ease by confidently directing and educating patients. 
  • Adaptability - Maintains composure under pressure (unflappable). Makes on-the-spot adjustments to the unexpected.  
  • Discipline - Maintains consistency in a linear services process. 
  • Discernment - Demonstrates common sense and good judgment in making decisions about patient care. 


Benefits Include:

  • Generous PTO policy including substantial vacation time and sick time
  • 9 paid company holidays PLUS Christmas Break
  • Low-to-no employee cost for health, dental, and vision insurance; discounted rates for dependents (FT only)
  • Insurance benefits begin the first day of the month following hire date (FT only)
  • 403(b) with company match (FT only)
  • Short-term and Long-Term Disability (FT only)
  • FSA Program (FT only)
  • Caring, Empowering, Mission-Driven Culture