RN Manager

Job Title: Manager of Health Services

Job Number:

Unit: Medical Respite

Date Originated: 6.13.23

Work Location: Detroit Healthy Housing Center

Revision Date:

Reports to: Director of Health Services

EEOC Category Exempt

Reporting Unit:

Worker’s Comp Code

☒Full-time

☐Part-time

☒On-Call

☒Exempt

Overview of Key Duties and Responsibilities:

The NSO Manager of Health Services oversees the day-to-day operations of our Medical Respite Program, located within our Detroit Healthy Housing Center. The Medical Respite Program allows individuals who are experiencing homelessness a safe place to rest and recuperate from a medical condition. While participants focus on improving their health, they can also work on addressing other needs Social Determinants of Health, with a targeted focus on housing. The Manager of Health Services is accountable for overseeing, managing, and mentoring the medical respite staff, to ensure patient centered care coordination is achieved, and client and program outcomes are maximized. This position oversees our Medical Respite Coordinator Team and also provides nursing supervision. The Manager of Health Services reports to the Director of Health Services and works closely with all leaders and staff members across all NSO Programs. Available schedules for this position are 8 hour day shift, Monday – Friday or On Call and Rotating Weekends.

Essential Job Duties

Resident Care:

• Completes Intake Assessment upon initial admission to the medical respite site, to develop care plan and guide coordination efforts during clients admission
• Ensures there is ongoing development of comprehensive care plans tailored to the client short- and long-term healthcare and social determinants of health
• Ensures the care plans are monitored and evaluated for effectiveness and changing care needs and ensures appropriate action is taken in a timely manner
• Provide residents with a safe and comfortable environment
• Participates in client care conferences ensuring the care plan is being followed and exploring coordination of services with other NSO programs.
• Initiates unscheduled conferences to address concerns or to ensure awareness of the potential for additional or modified services appropriate to the clients changing needs.
• Ensure schedules and work assignments meet client and program needs

Leadership:

• Provides leadership and direction to medical respite staff by fostering and promoting new initiatives, interpreting and implementing policies and procedures
• Hire, orientate, evaluate, and educate staff; Directs, assigns and evaluates the work of medical respite staff
• Coordinates and communicates with other departments and staff to ensure clients needs are met
• Provide staff with a safe and comfortable environment
• Share information and participate on multi-site committees to develop and implement best practices throughout the organization.

Budget & Financial:

• Ensures that care programs are delivered in a professional manner: within the current budget allocation; and in accordance with provincial standards, legal requirements, and NSO policies and procedures
• Reconcile medical respite activity reports to ensure compliance with authorized days and levels of care & assess need for extended authorizations
• Is responsible for forecasting budget requirements and monitoring and approving expenditures including identifying and recommending new sources for products and services and providing rationales for budget variances

Occupancy:

• Responsible to review all admission requests for site appropriateness and provide final disposition for admission
• Works closely with healthcare facilities to facilitate appropriate and timely transfer of clients from their current accommodation to the medical respite site
• Ensures and coordinates discharges and transfers that are appropriate for the clients needs

Regulatory Compliance:

• Ensures that initiatives are based on audit/outcomes and indicators
• Participates in Continuous Quality Improvement through the completion of audits, observation and evaluation, ensuring compliance with NSO Standards, policies, and procedures.
• Participates in the development of polices and procedure for the medical respite site

Operational and Administrative Systems:

• Implements, coordinates, assesses and evaluates all activities of the medical respite site and program.
• Plans, organizes, directs and supervises all activities of the medical respite site and program to ensure the highest quality of service to the clients
• Ensures the maintenance of accurate and complete records of medical respite staff
• Develops and implements an inventory control system ensuring adequate supplies and equipment are available at all times within budgetary constraints.
• As an integral member of the site management team, participates in decision-making - particularly in matters related to health and safety, client care and care coordination, financial, and human resources management

Education, Licensure and Experience Requirements:

Education & Experience:

RN from and accredited university w/licensure through state of Michigan

Minimum 3-years of Nursing experience in the LTC or Hospital sector

Minimum 1-year of Management experience in the LTC or Hospital sector

RN Case Management experience preferred vs minimum 1 yr of case management experience required

Additional Requirements

Proficiency in MS Office (Word, Excel, PowerPoint & Outlook)

Ability to learn additional software

Proficiency in general office equipment (PC, printer/fax/copier, telephone system)

Experience with electronic health records and scheduling systems

Additional Professional Skills:

• Complies with and adheres to department and NSO policies and procedures.
• Adheres to established quality and performance improvement standards.
• Works effectively with others to accomplish goals/resolve problems.
• Organizes work well and uses time effectively.
• Maintains consistent work attendance.
• Maintains good operating environment by attending work on time as scheduled.
• Professionally represents NSO and promotes NSO mission and vision statements.
• Promotes a harmonious work environment.
• Demonstrates expertise in his/her functional area, leveraging unique core of knowledge and skills to
• achieve results
• Ensures consumer satisfaction through process of monitoring, improving, and delivering excellence in
• program services.
• Is open to new approaches and takes steps to increase knowledge, skills, and abilities, both from within
• and outside NSO.
• Complies with contractual and regulatory requirements, as needed.
• Fosters commitment, team spirit, pride, and trust.
• Possesses good work ethic, drive, energy, and persistence to achieve goals.
• Takes accountability for job responsibilities.
• Able to anticipate and bring about change when needed.

Driving/Travel Requirements

☐ Will drive NSO Vehicle

☒ Must have access to reliable private transportation

☒ Must maintain valid MI driver’s license/State ID

☐ Must maintain automotive insurance

☒ Must be able to visit locations while working for NSO

☒ Will be expected to travel on NSO time

Annual Training

☒ CPR and First Aid training will be provided upon hire

☒ Non-Violent Intervention training is required for this position

☒ Additional Trainings will be required

Supervisory Responsibilities:

☐ None

☒ Oversees: Medical Respite Staff

Working Conditions and Necessary Capabilities

• Works in an outreach capacity; uses a computer, telephone and other office equipment as needed, to perform duties. Work location can be in an office-style setting, or at a consumer’s residence or place or respite
• The noise level in the work environment is variable, due to frequent contact with consumers.
• Bends, stoops, and reaches to file, search for, and retrieve records and documents.
  Manual dexterity and regular fine-finger and hand/wrist motions are required for operating a keyboard, writing, and filing.
• Seeing/vision, talking/speaking and listening/hearing are continuously required.
• Frequently required to stand during working hours.
• Frequently required to sit, walk, or drive.
• Operates an automobile while performing assigned job duties.