Housing Case Management Team Lead

POSITION OVERVIEW: The Residential Case Management Team Lead is responsible for assisting in hiring, training, scheduling, and supervision of Residential Care Housing Case Managers. This includes handling employee and consumer complaints / concerns, monitoring consumer general circumstances as it involves housing. The Team Lead will monitor the attendance of Residential employees, document and communicate client occupancy and status, and assist with facilitation of staff meetings and training. The Team Lead will assist in monitoring the productivity of Residential staff and ensure timeliness of documentation. The Team Lead will be trained to use a Housing First model when working with residents and will apply a harm reduction and trauma informed approach to recovery. Collaborate with Residential Coordinators to ensure compliance with Kansas Department of Aging and Disability Services, COMCARE, Managed Care Organizations, the Veteran’s Administration, local Continuum of Care and other community partners to ensure compliance with licensing, contracts and grants. The Team Lead will provide AC/PR/CPST/TCM Medicaid billable services.

ESSENTIAL POSITION RESPONSIBILITIES:

1. Provides services to maintain required productivity / billing standard of 50% of the total hours worked each month.
2. Complete electronic documentation in clients ClaimTrak and HMIS records in a manner that individualizes each note, reflects appropriate interventions and progress towards goals, and meets the standards for medical necessity.
3. Maintain accurate and timely documentation of service provision, within 24 hours of service delivery. Submit required progress notes / billing information as per contract guidelines.
4. Provides motivation, support, and instruction for consumers through AC/PR/CPST/TCM services to achieve self-sufficiency in the activities of daily living necessary to maintain personal stability in their current living situation. Provide support for an alcohol / drug abuse-free lifestyle environment conducive to social interaction and the fullest development of the resident’s rehabilitative potential.
5. Provides supervision to HCM staff, ensures HCM’s are supported and trained in accordance with policies. Handles questions and concerns and follows up on any issues related to residents in the program or personnel issues. Facilitates monthly team meetings and 1:1’s with all employees.
6. Monitors case management staff billing, ensuring all residents receive services. Ensures timely and appropriate documentation and billing of services to ensure MHA, COMCARE, MCO, VA and CoC guidelines are followed. Provides assistance and support to direct care staff toward maximizing their performance and productivity.
7. Assists with orientation and training of new hires, and ongoing support and shadowing to case managers.
8. Provides orientation / intake to new residents and completes required paperwork in a timely manner and in accordance with Residential Care policies and procedures. Ensures residents awareness and compliance with all policies and procedures. Facilitates the transition and/or discharge process and completes necessary paperwork.
9. Assess, problem-solve, and effectively handle situations requiring crisis intervention including documenting and incidents per department, agency policy and contract expectations.
10. Work collaboratively with supervisors, HCM’s, residents, direct care staff, external stakeholders, and community providers to facilitate contract expectations and resident’s individualized plan of care. Provide regular correspondence to team.
11. Follows all MHA, Residential Care, KDADS, COMCARE, MCO, VA, CoC and any other applicable licensing policies and procedures.

OTHER POSITION REQUIREMENTS:

1. Maintains acceptable overall attendance record, to include agency meetings and training as required. Attend and participate in all individual, group and field supervisions established by the program. Ensures appropriate notification to supervisor for absences and ensures that work is covered. Flexibility in work schedule when needed.
2. Meets deadlines and ensures accuracy of various reports / paperwork, mileage sheets, and electronic timesheets.
3. Exhibits appropriate level of technical knowledge for the position. Employees must read their emails and respond to messages daily as the Association frequently provides pertinent and important information to employees.
4. Produces quantity of work necessary to meet job requirements.
5. Works well with a team, keeps others informed of information needed. Treats others with dignity and respect, maintaining a spirit of cooperation. Residents should be treated with warmth and friendliness to decrease alienation and despair, increasing their changes of obtaining the services they need.
6. Maintain professional verbal and written interactions with peers, participants, supervisors and other staff, which also includes effective listening skills. Use diplomacy and tact in dealing with difficult situations or people. Provide strong customer service skills, so that residents will have the best experience possible while in the residential setting, increasing their chances of success while in the program and successfully transition into the community.
7. Demonstrates the ability and willingness to handle new assignments, changes in procedures and business requirements. Identifies what needs to be done and takes appropriate action.
8. Completes assigned work, meets deadlines without reminders/follow-up from supervisor or others.
9. Performs work conscientiously with a high degree of accuracy.
10. Ensure safe transportation of residents in the community as needed, using agency provided vehicle or personal vehicle.
11. Collaboration with partnering agencies and CIT Teams for mobile response and stabilization services.
12. Meets goals and objectives as mutually agreed upon during last performance review (if applicable).

EEO Race, Color, National Origin, Religion, Sex, Sexual Orientation, Gender Identity, Veteran, Disabled

POSITION REQUIREMENTS: The Housing Case Management Team Lead is expected to have a bachelor's degree in human services or equivalent, as well as experience working with adults with severe and persistent mental illness. Experience with chronically homeless individuals and substance use preferred. Preferred areas of experience include supervision of staff, and a commitment to consumer advocacy and quality care. Must demonstrate effective communication and documentation skills, as well as the ability to develop and maintain rapport with consumers, constituents, and staff. A valid Kansas driver’s license and access to personal vehicle required.

PHYSICAL REQUIREMENTS:

* Sitting for extended periods of time

* Extensive data entry

* Driving (for purposes of community mobility)

* Lifting/carrying up to thirty (30) pounds

* Bending/stooping

All the above duties and responsibilities are considered essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as a detailed statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisors, subject to reasonable accommodation.