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Manager - Scheduling

2 months ago

Schaumburg, United States BY YOUR SIDE-Autism Therapy Services Full time
Job DescriptionJob Description

General Summary

The BY YOUR SIDE Manager - Scheduling is responsible for all maintenance, coordination, and communication of scheduling for BYS clients and therapists.

The Manager - Scheduling is responsible for ensuring accuracy and efficiency of scheduling while focusing on cancelation mitigation, rescheduling of missed therapy hours, and proper utilization of the Lead – Behavior Technician Support.

The Manager - Scheduling operates in a professional and clinical environment. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We Offer

  • Salary: $47K-52K (based on experience)
  • Full benefits package + Pet Insurance
  • 5+ Weeks paid time off per calendar year (including PTO & Holidays,)
  • Employee Morale Perks (free coffee, popcorn, catered lunches, events)
  • Employee Recognition Program

Essential Functions, Duties & Responsibilities

  • Responsible for ensuring accurate and effective schedule for BYS clients and therapists.

  • Daily and weekly scheduling audits to ensure accuracy.

  • Primary contact for communication and collaboration for advance scheduling changes to both parents and therapy team.

  • Ensuring the center maintains at or below target cancellation rate by rescheduling and providing other ideas for mitigation of canceled hours.

  • Monitoring and ensuring utilization targets of full and part-time therapist.

  • Directly oversee and manage the Lead - Behavior Technician Support.

  • Creation of new client and new hire schedules in collaboration with respective clinical management.

  • Tracking and inputting of therapist time off request, blackout dates, and advanced offloading.

  • Reviewing and approving clinical time off requests and payroll timecards

  • Parent collaboration regarding attendance, vacations, and changes in availability, while staying in line with policies set in place per parent agreement.

  • Responsible for maintaining appointments based on authorization and visit limits, as applicable, notification of clinical and billing team when scheduling outside of authorization limits.

  • Tracking and enforcing appointment conversion policy.

Skills Required

  • Bachelor's degree

  • Two (2) – Three (3) years of experience in related scheduling required. Experience in the autism industry if preferred.

  • High interest in working with children on the autism spectrum

  • Flexibility and dependability with schedule

  • Ability to work effectively and efficiently with changing priorities and deadlines.

  • Must possess strong analytical and problem-solving skills.

  • Reliable transportation and the ability to travel as needed (valid driver’s license and vehicle insurance).

  • Excellent time management skills with the ability to multi-task, prioritize, execute on deadlines, and produce high-quality deliverables with attention to details.

  • Proficiency in Microsoft Office Products.

  • Other duties/special projects as assigned.