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General Manager

4 months ago

Burlington, United States The Sports Facilities Companies Full time
Job DescriptionJob Description

GENERAL MANAGER - Burlington Pickleball Complex

Sports Facilities Management, LLC

LOCATION: Burlington, NC

DEPARTMENT: OPERATIONS

REPORTS TO: VP of Venue Management

STATUS: FULL-TIME (EXEMPT)

ABOUT THE COMPANY:

The Burlington Pickleball Complex is owned by the City of Burlington. The venue is an outdoor pickleball facility which hosts 17 pickleball courts, 1 of which is a covered championship court with fixed seating. In addition, there is a 6 court facility in another park that will be a part of the management duties. This position will be overseeing all aspects of the business model, community events, camps and clinics, as well as larger weekend events while engaging within the community and executing the vision of the city.


The Burlington Pickleball Complex is managed by Sports Facilities Management, LLC (SFM), a Sports Facilities Companies (SFC) organization. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.


SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The General Manager is responsible for the financial and operating performance of the Burlington Pickleball Facility. The objectives for this position include:

  • Develop Exceptional community asset and a regional destination.
  • Optimizing overall profitability
  • Creating a positive relationship with client and stakeholders
  • Creating a culture of accountability which supports the organizational values
  • Meeting or exceeding annual growth objectives
  • Facilitating interdepartmental collaboration
  • Employee retention and staff development
  • Development of employee and operating policies
  • Implementation of major business initiatives
  • Implementation of solutions and systems that support the seven areas above
  • Manage overall Food and Beverage operations
  • Manage overall event operations

PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

  • Analyze operations to evaluate the performance of the company and its staff in order to meet objectives, and to determine areas of potential cost reduction, program improvement, or policy change
  • Appoint department heads or managers and assign or delegate responsibilities to them
  • Confer with ownership, Sports Facilities Management advisors & support team, and staff members to discuss issues, coordinate activities, and resolve problems
  • Coordinate the development and implementation of budgetary control systems, recordkeeping systems, and other administrative control processes
  • Direct and coordinate an organization's financial and budget activities in order to fund operations, maximize investments, and increase efficiency
  • Direct human resources activities, including the approval of human resource plans and activities, the selection of directors and other high-level staff, and establishment and organization of major departments
  • Direct, plan and implement policies, objectives, and activities of organizations or businesses in order to ensure continuing operations, maximize returns on investments, and increase productivity
  • Implement corrective action plans to solve organizational or departmental problems
  • Prepare and present reports concerning activities, expenses, budgets, government statutes and rulings, and other items affecting businesses or program services
  • Represent the organization and promote its objectives at official functions, or delegate representatives to do so
  • Serve as liaisons between organizations, shareholders, and outside organizations
  • Administer programs for selection of any site location, potential construction needs, and provision of equipment and supplies
  • Direct and coordinate activities of businesses or departments concerned with production, pricing, sales, and/or distribution of products
  • Negotiate or approve contracts and agreements with suppliers, distributors, federal and state agencies, and other organizational entities
  • Prepare budgets for approval, including those for funding and implementation of programs
  • Review reports submitted by staff members in order to recommend approval or to suggest changes
  • Schedule and monitor continued training seminar for staff on various operational, safety, and legal responsibilities
  • Works with the Director of Recreation and Parks under which the pickleball facilities are overseen.
  • Any additional duties assigned by the VP of Venue Management.

MINIMUM QUALIFICATIONS:

  • Prior responsibility in daily P&L management and budget oversight responsibility of $1MM or greater
  • Proven experience in organizing, booking, and operating sports facilities and events; including but not limited to pickleball tournaments, camps/Clinics, lessons and community events.
  • Operational knowledge of F&B, entertainment, and sport clubs as well as parties, corporate events, and team building preferred
  • Experience working with convention & visitor bureaus, regional sports commissions, and/or regional event management booking in a regional sports and/or convention center
  • A minimum of 7 years of management experience
  • Operational knowledge of risk management, kitchen, entertainment, and sports clubs, as well as parties, corporate events, teambuilding, and leadership development
  • Sports programming and sports event operations expertise required
  • Bachelor's degree in business management, sports management, marketing, hospitality, food and beverage, related field, or equivalent experience

TRAVEL REQUIREMENTS:

  • Some travel involved

WORKING CONDITIONS AND PHYSICAL DEMANDS:

  • GM will be required to work in the venue within varying temperatures and weather conditions.
  • Will be required to sit for extended periods of time operating a computer
  • Office and facility have intermittent noise
  • Must be able to lift 50 pounds waist high
  • Ability to travel to national events and regional events


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