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Hotel Front Desk Attendant

3 months ago

Walton, United States Hampton Inn Richwood, KY Full time
Job DescriptionJob Description

We are searching for an enthusiastic, service-focused Hotel Front Desk Agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now

Compensation:

$13 - $14 hourly

Responsibilities:
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
  • Handle customer complaints as necessary
  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Qualifications:
  • Exhibits working knowledge of Microsoft Office and reservation management systems
  • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • High school diploma, GED, or equivalent
  • Has experience answering telephone calls and troubleshooting stressful situations
About Company

This hotel is the newest prototype for Hampton Inn. Just over three years old, this modern hotel attracts people from all over the country. We run high occupancy and have great guest reviews on all review sites. Work for a locally owned franchise that is rapidly growing. Plenty of opportunities for growth.