First Shift Dispatch Manager

3 months ago

Jacksonville, United States Cowan Systems and Cowan Management Full time
Job DescriptionJob Description

Fleet Manager

Job Summary:

The Dispatch Manager is responsible for the successful execution of customer freight delivery and the daily oversight and management of their assigned fleet. This is a leadership position that reports to the Operations Manager or the Terminal Manager, depending on the size of the operation. The Dispatch Manager will participate in; problem identification, solution recognition, and system implementation to improve areas that impact our drivers experience and the quality of our services. The Dispatch Manager will foster a culture that ensures their team works together in a way that supports the mission of the organization and is in alignment with our core values and beliefs.

Schedule

Tuesday-Saturday 0800-1800

Supervisory Responsibilities:

Direct and indirect reports consisting of Professional Drivers.

Job Duties:

Driver Connect

  • Maintain highest driver relationship and satisfaction of new and tenured drivers by:
  • Actively onboarding new drivers following the 12 week onboarding process
  • Regularly reviewing driver scorecards in order to ensure drivers are meeting performance and income goals
  • Auditing driver manifests for pay accuracy and workload balance
  • Advocate for driver in relation to executable plans
  • Effectively communicate policy changes, schedule changes, etc. to the fleet.
  • Participate in driver mentoring and driver appreciation activities as prescribed by the Terminal Manager
  • Complete a driver ride along Bi-annually and participate in pre-trip inspections with drivers on a regular basis.
  • Coach and counsel your Fleet in the areas of; productivity, customer care and service, attendance, and company rules. Develop driver performance improvement plans in coordination with HR and the Terminal Manager as needed.
  • Confirm driver plans with drivers (Via Qualcomm and or phone) providing driver with any required information to complete the assignment including special load requirements (Hazmat, specialty equipment, etc.)

Safety Connect

  • Promote culture of safety in all daily activities by proactively address safety concerns by communicating safety goals and standards to all drivers, providing resources for safety concern resolution.
  • Ensure Fleet is in compliance with DOT requirements for hours of service and driver fitness before dispatch. Assist in coordination of compliance activities including the scheduling of physicals and submission of required documentation.

Customer Connect

  • Monitor driver progress throughout the shift to ensure on time dispatch and delivery of freight as planned, addressing and notifying the customer of any delays or issues.
  • Address all customer needs and concerns as they arise during shift and escalating any customer issues requiring a higher level of involvement to the Operations Manager or Terminal Manager.

Terminal Connect

  • Effectively dispatch a fleet using proper procedures for real time management of freight and drivers ensuring high level of data accuracy within the system.
  • Identify and communicate assessorial charges to be collected for detention, storage, rescheduled deliveries, lumper charges, etc. by properly documenting in TMW.
  • Collect and inspect driver manifest and other necessary documentation necessary to pay the driver and invoice the customer upon the completion of each driver shift to include bill of ladings and lumper receipts.
  • Review revenue per truck per day and perform quarterly fleet performance reviews with Terminal Manager and Operations Manager to identify areas of opportunity and develop improvement plan as needed to address deficiencies.

Asset Connect

  • Maintain, track, and report appropriate equipment levels daily at all customer locations. Based on need requesting adjustments where necessary to ensure optimum equipment utilization.
  • Perform periodic inspections of company equipment to identify unreported maintenance issues and accident damage. Participate in pre-trip inspections with drivers on a regular basis.

Leadership Connect

  • Oversee fleet of drivers ensuring all team members are properly trained in all aspects of their position. Coach where performance improvement is needed in accordance and notify Terminal Manager or Operations Manager when there is a need for corrective action or formal performance improvement plans to address deficiencies.
  • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for the position. Duties, responsibilities and activities may change at any time with or without notice.

Job Qualifications:

  • 2 years industry experience with 1 year fleet management experience preferred
  • Computer applications experience and proficiency in Microsoft Office
  • TMS experience desired. TMW preferred
  • Working knowledge of DOT, OSHA and related safety regulations
  • Excellent customer service, problem solving, and decision making skills
  • Must be punctual and reliable with the ability to work off hours as dictated by the business
  • Ability to develop a working knowledge of all terminal operation aspects
  • Travel may be required as dictated by the customer/business
  • Frequently required to sit, stand, walk, talk, hear, operate a computer keyboard, and speak on the telephone. Must occasionally lift and/or move up to 10 pounds

Competencies:

  • Customer Focused: Passionate drive to meet the needs of our customers and offer unique solutions that deliver on their expectations
  • The ability to motivate and lead drivers to meet and exceed the customers’ expectations and the goals of the company
  • Self-starter willing to quickly adapt, prioritize, and organize. Ability to manage a process from start to finish
  • Ability to set clear expectations and work with others to accomplish specific goals
  • Effective and professional verbal and written communication skills
  • Strong organizational skills and attention to detail
  • Judgement and decision making considering the relative costs and benefits of potential actions to choose the most appropriate action
  • Complex problem solving and reviewing related information to develop and evaluate options and implement solutions
  • Superior communication to include speaking, active listening and conveying information effectively
  • Monitoring/assessing performance of self and other individuals to make improvements or implement corrective action

  • Dispatch Manager

    2 weeks ago

    Jacksonville, United States What Chefs Want Full time

    x JOB DESCRIPTIONTITLE:Dispatch ManagerREPORTS TO:General Manager/Managing PartnerSUPERVISES:Route Managers, Opening Dispatch Manager, Dock ManagerThe Dispatch Manager role at What Chefs Want oversees the scheduling, equipment, and regional routes of the driver fleet. The Dispatch Manager manages the processes and procedures of the warehouse to ensure...

  • Dispatch Manager

    3 weeks ago

    Jacksonville, United States What Chefs Want Full time

    x`   JOB DESCRIPTION   TITLE: Dispatch Manager REPORTS TO: General Manager/Managing Partner SUPERVISES: Route Managers, Opening Dispatch Manager, Dock Manager   The Dispatch Manager role at What Chefs Want oversees the scheduling, equipment, and regional routes of the driver fleet.  The Dispatch Manager manages...

  • Transport Dispatcher

    4 months ago

    Jacksonville, United States TEFCO TRANSPORTATION LLC Full time

    Job DescriptionJob DescriptionDescription:Summary:Dispatch team members are the point of contact for drivers and clients, coordinating to balance customer needs with drivers' health and safety. We are searching for a dispatcher - logistics coordinator who is committed to professional development and establishing a long-term career. A qualified Dispatcher...

  • Customer Experience Specialist

    2 months ago

    Jacksonville, United States AmeriPro EMS Full time

    Job DetailsJob Location Jacksonville, FL Position Type Full Time Education Level High School Job Shift California 12 Customer Experience Specialist / DispatcherPosition: Customer Experience Specialist / Dispatcher Type: 911 communications dispatcher center FTE: Full-time City: Jacksonville State: Florida County: Duval Shift: Day and overnight shifts...

  • Dispatcher / Administrative Assistant

    3 months ago

    Jacksonville, United States PAZA Motors Inc Full time

    Job DescriptionJob DescriptionPAZA Motors, Inc. is seeking a Dispatch Assistant to support the Dispatch Team. The ideal candidate is self-motivated, driven, and can handle multiple tasks simultaneously, as well as, high volume phone line. Candidates applying for this position will be expected to be comfortable working in a fast-paced environment. The...

  • Dispatcher

    3 weeks ago

    Jacksonville, United States Stericycle Full time

    About Us: This job is located in Jacksonville, FL  The starting pay rate is $20.84 per hour.  Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have...

  • Experienced HVAC Dispatcher

    4 months ago

    Jacksonville, United States NorthPort Heating and Air Conditioning Full time

    Job DescriptionJob DescriptionNorthPort Heating and Air Conditioning in Jacksonville, FL is seeking to hire a full-time experienced HVAC Dispatcher to keep our technicians moving efficiently from job to job during the day with minimal downtime. The typical schedule for this position is Monday-Friday with some occasional Saturday hours as needed. Are you...

  • EMT Dispatcher

    3 months ago

    Jacksonville, United States HCA Florida Memorial Hospital Full time

    Description IntroductionDo you want to join an organization that invests in you as a(an) EMT Dispatcher? At HCA Florida Memorial Hospital, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.BenefitsHCA Florida Memorial Hospital, offers a total rewards package that...

  • EMT Dispatcher

    3 months ago

    Jacksonville, United States HCA Florida Memorial Hospital Full time

    Description IntroductionAre you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) EMT Dispatcher today with HCA Florida Memorial Hospital.BenefitsHCA Florida Memorial Hospital, offers a total rewards package that supports the...

  • HVAC Customer Service Representative

    2 weeks ago

    Jacksonville, Florida, United States Air McCall Full time

    About Air McCall, Inc.Air McCall, Inc. is a reputable, family-owned business with over 25 years of experience in providing comprehensive air conditioning and indoor air quality services to residential and commercial clients in Jacksonville, FL.Our MissionWe are committed to delivering exceptional customer service, expert craftsmanship, and fair pricing to...

  • EMT Dispatcher

    2 months ago

    Jacksonville, United States HCA Florida Memorial Hospital Full time

    Description IntroductionDo you want to join an organization that invests in you as a(an) EMT Coordinator? At HCA Florida Memorial Hospital, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.SIGN ON BONUS $2,500!!!BenefitsHCA Florida Memorial Hospital, offers a...

  • EMT Dispatcher

    3 months ago

    Jacksonville, United States HCA Florida Memorial Hospital Full time

    Description IntroductionDo you want to join an organization that invests in you as a(an) EMT Coordinator? At HCA Florida Memorial Hospital, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.BenefitsHCA Florida Memorial Hospital, offers a total rewards package...

  • Travel Occupational Therapist

    2 weeks ago

    Jacksonville, Illinois, United States Nurse First Full time

    Nurse First is seeking a skilled Occupational Therapist for a travel assignment in Illinois.Job DetailsSpecialty: Occupational TherapistDiscipline: TherapyShift: 12 hours, flexibleHours per Week: 36Employment Type: TravelNurse First offers a competitive pay package based on 12 hour shifts and 36 hours per week, with a tax-free stipend amount to be...

  • Maintenance Electrician

    2 weeks ago

    Jacksonville, United States Mayo Clinic Full time

    Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the...

  • Dispatcher/Customer Service Representative

    2 months ago

    Jacksonville, United States Blue Streak Couriers Full time

    Job DescriptionJob DescriptionWe are seeking a Dispatcher/Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Identify orders via zip codes and assign to the correct driver through dispatching softwareUtilize labels and...

  • Travel Occupational Therapist

    2 weeks ago

    Jacksonville, Illinois, United States Nurse First Full time

    Job SummaryNurse First is seeking a skilled Occupational Therapist to join our team for a travel assignment in Illinois.Job ResponsibilitiesProvide occupational therapy services to patients in a variety of settings, including hospitals and clinics.Develop and implement individualized treatment plans to help patients achieve their goals.Collaborate with...

  • Window Clerk

    2 weeks ago

    Jacksonville, United States ResourceMFG Full time

    summary Resourcemfg is hiring for a Window clerk with dispatching experience in Romulus, MI starting ASAP! 3:30p-12:30 $22.07/hr some dispatch experience necessary must be able to train on a first shift schedule Responsibilities Greet truck drivers at the window coordinate activity between Shipper/Checker and Drivers Create and Modify documents using...

  • Logistics Fleet Manager

    3 weeks ago

    Jacksonville, Florida, United States PS Logistics LLC Full time

    Job DescriptionWe are seeking a highly skilled Transportation Operations Manager to oversee the daily activities of our driver personnel. As a key member of our team, you will be responsible for managing the daily operations of our fleet, ensuring timely delivery of goods, and maintaining a high level of customer satisfaction.Key Responsibilities:Dispatch...

  • Transportation Operations Manager

    3 weeks ago

    Jacksonville, Florida, United States PS Logistics LLC Full time

    Job DescriptionWe are seeking a highly skilled Transportation Operations Manager to oversee the daily activities of our driver personnel. As a key member of our team, you will be responsible for managing the logistics of our fleet, ensuring timely deliveries, and maintaining excellent customer relationships.Key Responsibilities:Dispatch Management: Utilize...

  • Window Clerk

    5 days ago

    Jacksonville, Florida, United States ResourceMFG Full time

    ResourceMFG is seeking a skilled Window Clerk to join their team in Romulus, MI. The ideal candidate will have experience in dispatching and be able to train on a first shift schedule. Responsibilities include greeting truck drivers, coordinating activity between Shipper/Checker and Drivers, and maintaining physical and electronic filing systems. The...