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Call Center Customer Service Representative

2 months ago

Norwich, United States Staffworks Full time
Job DescriptionJob Description

Are you passionate about helping customers and looking for an exciting opportunity in a dynamic, fast-paced environment? Staffworks is recruiting for Call Center Customer Service Representatives to join our reputable client located in downtown Norwich. If you have a knack for communication, a patient attitude, and a desire to support customers, we want to hear from you

Why Join Us?

  • Competitive Pay: Earn a competitive salary with opportunities for growth.
  • Dynamic Work Environment: Thrive in a fast-paced, customer-focused setting.
  • Professional Development: Gain valuable skills and experience in customer service.

Key Responsibilities:

  • Customer Support (55%): Resolve customer inquiries through active listening, probing questions, and providing accurate information. Assist customers with basic troubleshooting and source data across multiple systems.
  • Customer Experience (20%): Create positive customer experiences and achieve satisfaction goals. Represent and uphold the NBT Brand and core values.
  • Account Management (10%): Perform account and product maintenance, complete monetary transactions, and ensure adherence to security measures and policies.
  • Additional Duties (5%): Perform other tasks as assigned to support the team.

What We’re Looking For:

Education and Experience:

  • High School Diploma or GED required.
  • Associates Degree preferred.
  • Customer service experience preferred.

Skills and Abilities:

  • Strong communication skills, both written and verbal.
  • Excellent active listening skills.
  • Patient, empathetic attitude.
  • Passion for supporting customers.
  • Ability to work and learn in a fast-paced environment.
  • Quick and accurate work capabilities.
  • Multitasking proficiency.
  • Computer literacy.
  • Basic troubleshooting skills.

Unique Job Characteristics and Requirements:

  • Flexible working hours, including Saturdays.
  • Ability to remain stationary for 75% of the time or more.
  • Capability to move objects up to 10 lbs.

Pay Rate: $18/hr

Ready to Make a Difference? Apply NOW