General Manager

4 weeks ago

Berwyn, United States Arch Advisory Group Full time
Job DescriptionJob DescriptionOur client is looking for experienced General Managers to join the family. As they continue to grow, they need hands-on general managers to manage and optimize front-line employees and future leaders, oversee our systems and processes, manage food and labor budgets, and take an “ownership” mentality for their location. The ideal outcome for a general manager is to achieve efficient operations and hit monthly sales goals through servant leadership, high-quality hospitality, and back-of-the-house excellence. The general manager will report directly to the director of operations for both FOH and BOH and the president.

Required / Preferred Experience
  • 2+ years of managerial experience
  • 5+ years in restaurant or hospitality
  • Proven track record of success growing a location
  • Proven track record of success in a leadership role
  • Proven track record of success in training and developing staff
  • High level of Emotional Intelligence (EQ)
  • Strong communication skills including conflict resolution
  • Impeccable integrity and can-do attitude


Culture
  1. Go above and beyond. We are in the business of exceeding expectations not meeting them.
  2. Have a sense of urgency. Having a sense of urgency certainly implies speed, but it also brings with it a sense of purpose and a focus on what matters most. Having a sense of urgency shows that you hold yourself to a high standard.
  3. Be on time. Showing up on time not only shows respect for others but also for yourself.
  4. Look people in the eye. Giving someone your full presence is a gift. And that gift begins with eye contact.
  5. Live excuse free. Excuses are tools of the victims used to build monuments of nothing. When you give excuses you devalue yourself and what you are capable of. Take responsibility for your words, actions, and outcomes.
  6. Live with discipline. Discipline is defined as doing what you hate like you love it.
  7. Be curious. Judgments and assumptions block us from seeing the truth. Before you make a decision get more information.
  8. Have the courage to speak up. Small issues turn into big ones when someone avoids saying what needs to be said.
  9. Take pride in what you do. It doesn’t matter if you’re making a million-dollar deal or cleaning the bathroom, your work is a reflection of you. Take pride in it.
  10. Do what’s best for the customer. In all situations do what’s best for the customer. There is no better reputation to have for a company than doing what’s right for others, all the time.
  11. Focus on quality. Each of us has an inner artist inside of us. Make everything you do a masterpiece.
  12. Integrity trumps everything. Doing what you say you’re going to do when you’re going to do it is the bedrock of trust. Without trust we are NOTHING. If a commitment can’t be fulfilled, notify others early and agree upon a new deliverable to be honored.
  13. Coach each other up. We are all coaches, it doesn’t matter your title, we are all here to be better. Coach everyone up to be their best.
  14. Be Proactive. Anticipate problems, challenges, and opportunities before they arise. Think 5 moves ahead.
  15. Stay Hungry. Comfort is the killer of progress. Always strive to be better than you were yesterday.
  16. Play to Win. Strong effort is valued and appreciated but what really matters is results.
  17. Be considerate of others. There are ripple effects to all of our actions and inactions. Think about how your actions will affect others.
  18. Victory favors the prepared. Practice and preparation are keys to victory. Prepare yourself for victory and it will follow.
  19. Communicate effectively. Good communication is measured by how the RECIEVER interprets what you have said or written. Know your audience, avoid generalizations, and communicate clearly.
  20. Be consistent. Being consistent means dedicating yourself to your goals and staying focused on the things and activities to achieve your goals.
  21. Treat everyone like family. Families want the best for each other. Our family consists of our teammates, customers, and suppliers.
  22. Have attention to detail. It isn’t the mountain that wears you out; It is the pebble in your shoe. Nothing shows more care than minding the details.
  23. Create a tone of friendliness and warmth. Every conversation, phone call, e-mail, letter, and even voicemail, sets a tone and creates a feeling. Pay attention to every interaction and be sure you’re setting a tone of friendliness, warmth, and helpfulness.
  24. Ask for help when you need it. Check your ego at the door. Business and life are team sports that will require help.
  25. Embrace change. What got us here is not the same as what will get us to the next level. Be inspired by opportunities that change brings, rather than stubbornly holding on to ways of doing things. Be flexible and open to new approaches.
  26. Be a problem solver. Being a “problem identifier” is great but without a solution, it has little or no significance. When bringing a problem or issue to the team come up with at least one solution.
  27. Live with Gratitude. When you live with gratitude you appreciate all that life has to offer. Gratitude is the foundation for 5-star service.
  28. Be Empathetic Being empathetic is putting yourself in someone else’s shoes. You never know what is going on in someone’s life.
  29. Strive for perfection. We chase perfection knowing farewell that it’s unattainable, but on the way to chasing perfection, we catch excellence.

Responsibilities
JOB RESPONSIBILITIES:

Leadership
  • Develop a growth-minded culture
  • Adherence and implementation of the company Fly Wheel
  • Recruit, Interview, hire, train, reward, and fire front-line staff
  • Establish a healthy coaching relationship with each member of their staff
  • Analyze, and evaluate front-line staff performance
  • Develop future leaders Team lead, AGM)
  • Communicate with the leadership team on their needs and express ideas on how to improve their location's systems and processes
Front of the House
  • Maintain a high level of service
  • Ensure all processes, procedures, and checklists are implemented
  • Train and develop FOH staff
  • Develop relationships with current and potential customers
  • Resolve any customer issues
Back of the House
  • Achieve BOH Excellence (food quality, reduce waste, cleanliness)
  • Ensure all processes, procedures, and checklists are implemented
  • Train and develop BOH staff
  • Maintain food budget
Finance, Reporting, & other areas of oversight
  • Create store schedule
  • Maintain labor budget
  • Report & analyze the financial performance of their location
  • Strive to reach the store’s performance goals

Requirements
hospitality or fast front of house restaurant experience
Equal Opportunity Employer

Requisition #clwikv0nxj0gu0rpn44k3457w

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