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Dispatcher / Customer Service Representative

4 months ago


Redmond, United States 1-800-Plumber + Air of Eastside Seattle Full time
Job DescriptionJob DescriptionBenefits:
  • Competitive salary
  • Employee discounts
  • Opportunity for advancement
  • Training & development

We are looking for a motivated individual to perform office duties. This will include answering calls, dispatching calls to technicians, basic accounting functions, and other office responsibilities. Basic computer skills are required for this position. Communication, keeping things updated, following up on open opportunities are critical expectations. 1-800-Plumber is very customer focused in providing a high quality customer experience for each of our customers.

Requirements:
  • Have a courteous and pleasant demeanor
  • Perform clerical processes
  • Take inbound calls being the first impression for the customer.
  • Utilize great communication skills to ensure the customers is satisfied and all needed information is received during the call.
  • Top notch communication with all stakeholders - Technician, Owner, Customer (end customer or property manager) and vendors
  • Technician Scheduling
  • Handles invoice process
  • Additional duties as directed by owners/manager
Other requirements:
  • Clean Background
  • Pass Drug Test
  • Reliable Transportation
  • Active Cell Phone
  • Valid Drivers License