Care Management Assistant Director

2 months ago

Boston, United States Boston Senior Home Care Full time
Job DescriptionJob Description

Job Title: Care Management Assistant Director - EOEA

Business Unit: Direct Services

Department: Direct Services

Reports to: Senior Director, Care Management

FLSA: Exempt

Classification: Regular Full-time (35 Hours)

Grade: 15



SUMMARY OVERVIEW

The Care Management Assistant Director has overall responsibility for Home Care direct service operations and management of the program managers. Programs include but are not limited to Home Care Management and other programs as they are developed. Responsibilities include developing and implementing policies and strategies to improve current services as well as developing and managing a supportive quality assurance program.

The Assistant Director directs and manages assigned program operations with overall responsibilities for the outcomes of assigned direct service programs. The Care Management Assistant Director must be a leader who is able to help his/her staff reach their program goals and compliance requirements. The incumbent must be able to foster and maintain a performance culture among a group of diverse, talented professionals.

Responsibilities include developing and implementing policies and strategies to improve current services as well as developing and managing a supportive quality assurance program and systems for tracking strategic planning implementation.

ESSENTIAL FUNCTIONS

Duties 1-14 are designated as ADA essential functions and must be performed in this job. All other job duties are secondary functions.

  1. Manage assigned direct service programs and activities and provide supervision for direct service management.
  2. Provide leadership and subject matter expertise and actively collaborate in the development and implementation of agency programs (including proposal development, recruitment, resource management, partner engagement, quality assurance, reporting, and post-implementation review)
  3. Foster a high-performance culture characterized by service leadership, collaboration and transparency that result in strong team morale, effective talent utilization, and partnership across programs.
  4. Ensure agency compliance with ASAP Program mandates and directives, and guide efforts to adjust to changes that affect operations.
  5. Ensure agency compliance with Home Care, MassHealth and EOEA mandates and directives.
  6. Identify opportunities for BSHC to leverage cross-program strengths to take advantage of new opportunities and/or to address organizational challenges.
  7. Lead, coach, develop, and retain BSHC's high-performance middle management team with an emphasis on developing capacity in strategic analysis and planning and program budgeting.
  8. While supporting the team approach, evaluate the service delivery, plan, develop and implement program policy related to new or existing services.
  9. Supervise ASAP direct service training program and set agenda with the Organizational Development Manager.
  10. Support a vital, agency wide quality assurance program, dedicated to the ongoing review of agency policies and practices that reflect the central goal of serving frail elders.
  11. Assume a leadership role in agency, hospitals partnerships, community meetings, committees, and task forces.
  12. Manage and cultivate existing relationships with agency vendors and ensure vendor compliance in conjunction with the Contracts Manager/Coordinator and QA Officer.
  13. Provide programmatic leadership and training to accomplish the agency goals and objectives.
  14. Develop and implement a system for tracking and reporting on the progress of the strategic plan implementation while coaching program directors as they implement the strategic plan and transition program operations.

COMPETENCIES

  1. Strong supervisory, coaching and leadership skills with an ability to develop personnel as well as manage programs and institutionalize regulatory compliance throughout each program.
  2. Flexibility in adjusting to an evolving job role and change management.
  3. Ability to develop innovative programs that respond to the current needs of the health care environment pertaining to older adults and individuals with disabilities.
  4. Financial management, program budgeting and quantitative skills.
  5. Analytical and problem-solving skills

SUPERVISORY RESPONSIBILITY

This position manages assigned program managers within the direct services departments and is responsible for the performance management and hiring of the employees within those departments.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, copiers, filing cabinets.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • The employee must be able to carry 10 to 15 lbs.
  • The employee is regularly required to talk and hear
  • The employee is frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position, Monday-Friday, 9 a.m. - 5 p.m.

TRAVEL

This position requires some travel. Must be able to travel for meetings in Boston and sometimes within the state.

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

  • Preferred Master's degrees in public/health administration or social work
  • Five - Seven years' experience in a key leadership role and/or equivalent experience in a leadership role
  • Exposure with managing a union environment a plus

ADDITIONAL ELIGIBILITY QUALIFICATIONS

  • Sensitivity to older adult, disability and diversity issues
  • Commitment to maintaining members at home with dignity

WORK AUTHORIZATION/SECURITY CLEARANCE

  • Must clear CORI background check
  • Must be able to work in the United States

AAP/EEO STATEMENT

Equal Employment Opportunity/Affirmative Action/Male/Female/Veteran/Disabled - Boston Senior Home Care affirms and supports diversity and inclusion in our workforce and recognizes all EEOC Factors.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.



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