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Employee Development Specialist
2 months ago
Huntsville Madison County 9-1-1 seeks an Employee Development Specialist. Reporting to the COO, this role involves training and recruiting call takers, scheduling personnel for public outreach, and ensuring continuous skill development. The position requires experience as a certified trainer with a focus on program development and oversight.
Experience as a certified trainer and development/oversight of training programs are the highest priorities for this position. The Employee Development Specialist might not initially have experience with Emergency Telecommunications and other Center positions; however, once trained in Calltaker skills, their priority will be overseeing the training program for all positions at HMC 9-1-1.
As the Employee Development Specialist, you'll typically work Monday through Friday with occasional call-taking shifts. Overtime is paid for hours exceeding 40 per week. Some travel is required.
You'll earn a competitive starting salary of $55K (based on experience) with exceptional benefits, including employer-paid BCBS full family medical insurance with secondary gap insurance and participation in the Retirement Systems of Alabama pension program. Annual cost-of-living increases and milestone-based raises are also included.
Responsibilities
Training (70% of the job): Conduct and coordinate all training for HMC 9-1-1 employees, including initial training, continuing education, and refresher courses; supervise Certified Training Officers (CTOs) and monitor trainee progress; regularly update the 9-1-1 Communications Manager and COO on training outcomes; manage training schedules and ensure completion of all required certifications.
Recruiting (20%): Act as a Recruitment Officer managing the entire recruitment process for new Calltakers. This includes posting job ads, reviewing applications, conducting interviews, and making hiring recommendations.
Outreach (10%): Plan and execute community outreach activities, including visits to schools, government agencies, and other organizations; coordinate these activities with the Communications Manager and COO to ensure proper staffing.
Additional Duties:
- Attending conferences to stay current on public safety telecommunications trends.
- Participating in meetings and assisting in the development of training materials, policies, and procedures.
- Organizing recognition activities, such as the annual Representative Howard Sanderford Award.
Job Requirements
Education: Associate or bachelor's degree preferred.
Experience: A minimum of 4 years in a training position, with a focus on both technical and soft skills is required. Priority will be given for training program development/management experience. Recruiting experience is preferred, along with experience in 9-1-1 Public Safety Communications. Community outreach experience is also valuable.
Skills: Strong judgment, decision-making abilities, and interpersonal skills are essential. Proficiency in computer software, excellent communication skills, and effective time management are required.
This role is critical to the ongoing development and efficiency of HMC 9-1-1, requiring a blend of training expertise, recruitment skills, and community engagement. If you have the qualifications and drive to be successful in this position, apply now.
