Universal Banker

1 month ago

Bossier City, United States Citizens National Bank of Bossier City Full time
Job DescriptionJob Description

Bossier City, LA

The Universal Banker is often the first impression a customer, business or visitor has with the Bank. This position provides excellent customer service to current and potential customers and represents the Bank in a positive, professional manner. The Universal Banker will assist current and potential customers with inquiries about our products and services and make appropriate recommendations for more complex products such as Individual Retirement Accounts, commercial accounts, and lending services. The position will work with other departments to resolve customer inquiries, problems, and complaints. The Universal Banker plays a key role in providing retail banking services and products to customers. In addition to performing a variety of tasks associated with transacting customer requests and verifying the completeness of retail banking transactions, the Universal Banker is in the prime position to develop new business opportunities with current and potential customers.

Requirements

  • High School diploma or equivalent
  • Communicate fluently in English and Spanish
  • 2+ years teller experience
  • 1 + year of customer service and opening of retail bank accounts
  • 2+ years of Bookkeeping, Account Services or Universal Banking preferred
  • Ability to function productively in a high volume and fast paced environment.
  • Excellent customer service skills.
  • NMLS qualifications met.

Duties and Responsibilities

  • Excellent people skills with high energy level and passion for delivering outstanding customer service.
  • Pro-active approach to offering digital products to customers. Advanced knowledge of all of the banks electronic delivery channels, to include: on-line and mobile banking set-up, treasury management products and services, as well as troubleshooting online/mobile banking issues for customers.
  • Open new accounts and services. Prepare the necessary documentation and issue disclosures
  • Maintain internal controls, obtain all required documentation to identify the customer and meet regulatory requirements
  • Consult loan applicants and collect loan applications & financial documentation
  • Assist customers with Individual Retirement Account services such as contributions and distributions. Open new IRAs and provide appropriate documentation
  • Assist with additional services and products such as safe deposit box access, ATM and debit card requests, check orders, compromised accounts.
  • Perform Teller duties as necessary including processing deposits, checks and payments, verifying cash and endorsements and issuing receipts. Count cash, balance transactions and teller drawer with a high level of accuracy
  • Assist customers with Interactive teller machines
  • Understand and review check endorsements and apply endorsement standards
  • Make sound decisions based on level of authority, the risk of the transaction and customer expectations, assist employees with approval authority needs within individual authority guidelines.
  • Understand and adhere to all applicable federal and state laws and regulations, including, but not limited to, the Bank Secrecy Act (BSA) and related anti-money laundering laws and Office of Foreign Asset Controls (OFAC)
  • Setup/unlock online banking for customers
  • Ability to travel and be flexible to work where needed in scheduled branch assignments

Essential Tasks

  • Relationship and Business Development
  • Open new accounts, including compiling and preparing new account paperwork and applications.
  • Identify the unmet needs of current and potential customers and offer appropriate products and services.
  • Promote and provide information to customers on new and enhanced products, services, promotions, contests, etc.
  • Promote and cross-sell exciting products and services to current and potential customers to include joint calls with other departments (i.e. investment center, loan referrals, etc.).
  • Participate in community events to increase bank visibility and develop business opportunities.

Customer Service

  • Assist customer inquiries and requests regarding current accounts.
  • Identify and inform customers of account status discrepancies and disputes and provide options to resolve.
  • Receive and process loan payments, record and issue transaction receipt.
  • Receive cash and checks for deposit, verify proper endorsement, confirm deposit slip accuracy, record and issue transaction receipt.

Essential Tasks

  • Relationship and Business Development
  • Open new accounts, including compiling and preparing new account paperwork and applications.
  • Identify the unmet needs of current and potential customers and offer appropriate products and services.
  • Promote and provide information to customers on new and enhanced products, services, promotions, contests, etc.
  • Promote and cross-sell exciting products and services to current and potential customers to include joint calls with other departments (i.e. investment center, loan referrals, etc.).
  • Participate in community events to increase bank visibility and develop business opportunities.

Customer Service

  • Assist customer inquiries and requests regarding current accounts.
  • Identify and inform customers of account status discrepancies and disputes and provide options to resolve.
  • Receive and process loan payments, record and issue transaction receipt.
  • Receive cash and checks for deposit, verify proper endorsement, confirm deposit slip accuracy, record, and issue transaction receipt.

This job has no direct supervisory responsibilities.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee is required to maintain a valid driver’s license and provide own reliable transportation. This position requires travel within the Bank’s footprint.

  • Universal Banker

    4 weeks ago

    Bossier City, United States Citizens National Bank Full time

    Bossier City, LA The Universal Banker is often the first impression a customer, business or visitor has with the Bank.This position provides excellent customer service to current and potential customers and represents the Bank in a positive, professional manner.The Universal Banker will assist current and potential customers with inquiries about our products...

  • Universal Banker

    2 months ago

    Kimberling City, United States Generations Bank Full time

    Universal Banker As a Universal Banker at Generations Bank, you will have a passion for helping customers. Building, maintaining and deepening relationships will be at the heart of this position. You will provide exceptional customer service by recommending appropriate customer solutions using the Bank's catalogue of various products and services. What...

  • Universal Banker

    3 months ago

    Dodge City, United States Sunflower Bank, N.A. Full time

    Job Type Part-time Description Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of a PART TIME Universal Banker at our Dodge City, KS branch! Customer Service experience is a MUST Cash Handling experience is a MUST Banking experience is a plus but not required- WILL TRAIN! Excellent Benefits, PTO, Incentive...

  • Universal Banker

    2 months ago

    Dodge City, United States Sunflower Bank Full time

    Job DescriptionJob DescriptionDescription:Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of a PART TIME Universal Banker at our Dodge City, KS branch!Customer Service experience is a MUSTCash Handling experience is a MUSTBanking experience is a plus but not required- WILL TRAIN!Excellent Benefits, PTO,...

  • Universal Banker

    2 months ago

    Kimberling City, United States Generations Bank Full time

    Job DescriptionJob DescriptionUniversal Banker As a Universal Banker at Generations Bank, you will have a passion for helping customers. Building, maintaining and deepening relationships will be at the heart of this position. You will provide exceptional customer service by recommending appropriate customer solutions using the Bank's catalogue of various...

  • Universal Banker

    1 month ago

    New York City, United States Carver Federal Savings Bank Full time

    Universal Banker Corporate Title: Universal Banker Department: Retail Reports to: Assistant Branch Manager Scheudle: In-office Salary: $20 - $22/hour Company Overview In 1948, Carver Federal Savings Bank was founded in New York City to serve African- and Caribbean-American communities that had been excluded from mainstream financial services. More...

  • Universal Banker/Teller

    24 hours ago

    Jefferson City, Missouri, United States First Mid Bank & Trust Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Universal Banker/Teller to join our team at First Mid Bank & Trust. As a key member of our banking team, you will be responsible for providing exceptional customer service, handling cash transactions, and promoting banking products and services.Key ResponsibilitiesCustomer Service: Create a...

  • Universal Banker

    3 months ago

    Orange City, United States Ambank Company Full time

    Job DescriptionJob DescriptionSalary: Universal Banker - American State Bank - Orange City locationABOUT AMERICAN STATE BANKFor over 45 years we have been committed to providing our customers with high-quality products and exceptional customer service. Our growth and success has been driven by employees who have a passion to serve our customers and our...

  • Universal Banker

    3 months ago

    Switz City, United States Teachers Credit Union Full time

    Universal Banker We are searching for an experienced Part-Time Universal Banker at our Gary Branch. Gary, Indiana Essential Function Responsible for providing high quality service on a wide variety of general financial services. This role is also responsible for the sales and servicing of all credit union products and services, while focusing on building...

  • Universal Banker

    4 weeks ago

    Oklahoma City, Oklahoma, United States BancFirst Corporation Full time

    BancFirst CorporationUniversal Banker Oklahoma City, OK LOCATION Onsite positionBancFirst, Oklahoma City1111 N. Lincoln Blvd.Oklahoma City, OK 73101 POSITION SUMMARY This role is an excellent opportunity for an individual who likes working with customers to help recommend products and services that meet their needs, and is driven by results and enjoys...

  • Universal Banker

    3 weeks ago

    Kansas City, United States CrossFirst Bank Full time

    Overview The Universal Banker provides extraordinary service and assistance to our Clients, the Bank's Relationship Banking team, and other Business lines of CrossFirst Bank. This position requires a high level of accuracy to comply with regulatory requirements and minimize risk. Responsibilities Open personal checking, savings, CDs, and IRA accounts;...

  • Bilingual Universal Banker

    1 month ago

    Oklahoma City, United States BancFirst Full time

    Bilingual Universal Banker Oklahoma City, OK Onsite Position 790 N MacArthur, Oklahoma City, OK 73132 Full Time: M-F, Saturdays as scheduled POSITION SUMMARY This role is an excellent opportunity for an individual who likes working with customers to help recommend products and services that meet their needs, and is driven by results and enjoys selling....

  • Universal Banker Float

    3 weeks ago

    Michigan City, United States Horizon Bank Full time

    Job Overview The Universal Banker Float is responsible for traveling to various local branches as assigned and processing customer transactions, completing customer initiated account maintenance and all other tasks associated with customer requests. Originate new deposit accounts and consumer loans. Responsible for initiating, enhancing and maintaining...

  • Universal Banker

    4 weeks ago

    Oklahoma City, United States Liberty National Bank Full time

    Job DetailsLevel Experienced Job Location Liberty National Bank South Penn - Oklahoma City, OK Position Type Full Time Education Level High School Travel Percentage None Job Shift Monday - Friday rotating Saturdays Job Category Banking Overview The Universal Banker position combines the duties of the Teller and Customer Service Representative. Assisting...

  • Universal Banker

    3 months ago

    Garden City, United States Washington Trust Bank Full time

    Description Location: State Street Branch - 7309 W. State Street, Garden City, ID 83714 Schedule: Monday - Thursday, 8:15am - 5:15pm and Fridays 8:15am - 6:15pm. Schedule may vary, must be flexible. Regular, reliable attendance required. "The culture here at WTB really is like no other company. I'm lucky to be able to be a part of such a family oriented...

  • Universal Banker

    3 months ago

    Garden City, United States Washington Trust Bank Full time

    Location: State Street Branch - 7309 W. State Street, Garden City, ID 83714 Schedule: Monday - Thursday, 8:15am - 5:15pm and Fridays 8:15am - 6:15pm. Schedule may vary, must be flexible. Regular, reliable attendance required. "The culture here at WTB really is like no other company. I'm lucky to be able to be a part of such a family oriented organization,...

  • Universal Banker

    3 weeks ago

    City Centre, Naples, FL, United States, 34102 First Horizon Bank Full time

    Location: 599 9th Street N, Naples Fl 34102 A successful Universal Banker is versatile, flexible, and talented. You are the associate that can do almost anything within the banking center.  You'll process transactions, handle accounts, and seek sales opportunities. You will be trained to educate clients on our products, services, and benefits. This...

  • Universal Banker

    4 days ago

    Kansas City, Missouri, United States CrossFirst Bank Full time

    About the RoleThe Universal Banker provides exceptional service and support to our clients, the Bank's Relationship Banking team, and other business lines of CrossFirst Bank. This position requires a high level of accuracy to ensure compliance with regulatory requirements and minimize risk.Key ResponsibilitiesClient Service: Provide personalized banking...

  • Universal Banker

    2 days ago

    Kansas City, Missouri, United States CrossFirst Bank Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Universal Banker to join our team at CrossFirst Bank. As a key member of our Relationship Banking team, you will be responsible for providing exceptional service and support to our clients, while also assisting with account openings, transactions, and maintenance.Key ResponsibilitiesClient...

  • Universal Banker

    3 months ago

    Jersey City, United States M&T Bank Full time

    Overview: Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers. Supports daily operations of the branch as a Teller and meets customer service and sales needs as required by the assigned branch. Holds customer appointments scheduled by customers and/or branch team as...