Hotel Guest Service Representative- Must be able to work Weekends

1 week ago

Painesville, United States Total Management Group Full time
Job DescriptionJob DescriptionSalary:

Represents the hotel to the guest throughout all stages of the guest's stay. 

PT or FT

A hotel is seeking highly motivated professionals to join our  team, where guest service is our number one priority. As part of a growing company, we are looking for applicants with the desire to grow with us. We value individual strengths and talents and give our team the tools they need to be successful. We offer competitive wages, flexible scheduling, incentive programs and opportunity for growth. We have various shifts available, for full or part time team members; scheduling will be further discussed at the interview. Holidays, nights and weekends will be required as needed.

The Position -Guest Services Representative:

Your contributions to the team help make our guests feel welcomed from the moment they first encounter your genuine smile and helpful attitude, especially in our check in and check out hours. You will be a part of a fun work team that provides results.
General Duties & Responsibilities:

 

DUTIES AND RESPONSIBILITIES: 

  • Register guests and assigns rooms. Accommodates special requests whenever possible. 
  • Assists in preregistration and blocking of rooms for reservations. 
  • Thoroughly understand and adheres to proper credit and cash handling policies and procedures. 
  • Understands room status and room status tracking. 
  • Knows room locations, types of rooms available, and room rates. 
  • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. 
  • Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms. 
  • Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. 
  • Knows how to use front office equipment. 
  • Process guest check-outs. 
  • Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange, 
  • Uses proper telephone etiquette. 
  • Uses proper mail, package, and message handling procedures.  
  • Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel. 
  • Attends department meetings. 
  • Reports any unusual occurrences or requests to the manager or assistant manager. 
  • Knows all safety and emergency procedures, Is aware of accident prevention policies. 
  • Maintains the cleanliness and neatness of the front desk area. 
  • Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts. 
  • Ability to work a flexible schedule, including weekends and holidays
  • Ability to multi task
  • Disclosure

    We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, marital status, sexual orientation, age, medical condition, physical or mental disability, or service as a military veteran. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

 

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