Customer Service Representative 1

3 weeks ago

Hillsboro, United States Merchants National Bank Full time
Job DescriptionJob Description

Opens new accounts, refers, and cross-sells the company's products and services. Participates with branch management in maintaining a customer-focused environment and developing new ideas to increase business that will help achieve customer relationship objectives.

  • Opens new accounts for bank products and services and expands existing customer relationships through cross-selling or referring products and services to the appropriate areas.
  • Assists customers in person or by phone with Bank products and services to develop new business and to retain or expand existing business.
  • Maintain and balance cash drawer, balance and service automatic teller machine, and assist with night deposits.
  • Works with branch management to implement activities to ensure branch profit goals are achieved.
  • Assists the branch management team in coaching and training the teller staff to help develop skills and achieve branch sales goals. Works with branch tellers on warm hand-off procedures.
  • Assists branch personnel with operational duties and on teller line as needed.
  • Other duties as assigned.

Minimum Requirements:

  • High School Diploma, or equivalent;
  • Prior Banking experience required;
  • Ability to effectively utilize a computer and other standard office equipment;
  • Skilled in effectively communication orally and in writing;
  • Capable of performing basic math problems;
  • Must maintain a friendly, courteous and professional demeanor;
  • Customer service and cash handling skills required.

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