Customer Service Specialist

4 weeks ago

Wolf Point, United States Nemont Full time
Job DescriptionJob DescriptionSalary: DOE

Job Summary:    Interviews customers, prepares orders for new services and changes.  Interacts with the subscriber/customer to achieve positive subscriber/customer relations.


 Essential Job Duties and Responsibilities

  • Talk  with customers  by  phone  or  in  person  and  receive  orders for  new installation, activation, discontinuance or change in service.
  • Answer customer inquiries as to type and availability of services offered.
  • Receive customer complaints, comments or information and asks detailed questions to determine exact nature of problems. Assess the information received and determine the proper action to be taken.
  • Complete contract forms, determine charges for requested services, collect deposits, and prepare change of address records.
  • Solicit sale of new or additional services and related products.
  • Answers incoming calls on a multi-line computer based telecommunications system.
  • Assesses the caller's inquiries and requests, then transfers the call accordingly.
  • Provides clerical backup as required.
  • Processes incoming and outgoing mail, which may include receiving and delivery.
  • Files and scans customer correspondence.
  • Educates customers on long distance carrier choices and selection process.
  • Performs all functions relating to daily cash collection and posting of end user payments.
  • Handles incoming end user billing calls and questions.  Must be able to answer questions in a clear and concise manner.
  • Assists with collection calls on delinquent accounts.
  • Maintains complete confidentiality of records; complies and adheres to Customer Proprietary Network Information (CPNI) regulations.
  • May be required to be on call evenings and weekends.


Additional Job Duties and Responsibilities

  • Perform other duties and responsibilities as required to fulfill job function or as assigned.


 Knowledge, Skills, and Abilities

  • Knowledge of company policies, procedures, products and services can be learned on the job.
  • Knowledge of terminology and functions of telecommunications services helpful.
  • Able to operate a personal computer and related software.
  • Able to communicate effectively and pleasantly with customers to explain and interpret problems customers may have with service, billing, etc.
  • Able  to  operate  various  office  equipment,  such  as  copy  machine,  fax  machine  and  multi-line telephone system.
  • Able to effectively present information and respond to questions from managers, customers, and the general public.
  • Able to enhance customer relations with a pleasant and efficient telephone manner.
  • Able to work with a variety of personalities to project favorable image.
  • Able to handle multiple priorities, work accurately, work under pressure, and pay close attention to details and schedules.
  • Able to calculate figures and amounts such  as  discounts, interest, commissions, proportions and percentages.
  • Able to learn terminology and functions of the telecommunications industry.
  • Able to exhibit professional appearance and dress.
  • Able to communicate effectively, both in writing and in speaking, with customers, co-workers, and various business contacts in a courteous and professional manner.
  • Able to motivate oneself and maintain close rapport with all staff to keep up-to-date on system activities.
  • Able to assist in keeping management informed of the concerns and opinions of subscribers and community members.
  • Familiarity with capital credits a plus.
  • Able to obtain and maintain a valid driver's license, have a good driving record and be insured under the Company's insurance policy.
  • Able to maintain confidentiality of customer and company records.
  • Able to work with regular supervision, following general guidelines.
  • Able to travel for educational and training purposes.
  • Able to work in a team environment and interface with other departments in a positive productive manner


 Education/Experience

Any combination equivalent to the following education and experience that would provide the required knowledge, skills and abilities would qualify.  A typical way to obtain the knowledge, skills, and abilities would be: High school diploma or general education degree (GED) with one to three months related experience and/or training, or equivalent combination of education and experience.


 Physical Demands

  • Sits at desk much of working day.
  • Stands and walks short distances in office.
  • Handles books, papers, and office equipment.
  • Stoops, stands, and bends when using files.
  • May be required to lift up to 40 pounds.


 Additional Information


This job description is not intended to be all-inclusive. The successful candidate will also perform other reasonably related business duties as assigned by the Customer Service Supervisor. Nemont reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.

  • Customer Service Teller

    4 weeks ago

    Wolf Point, United States Opportunity Bank of Montana Full time

    Job DescriptionJob DescriptionOpportunity Bank of Montana offers excellent pay, great career paths, and one of the best benefit packages around. We cover the entire cost of health/dental for our regular employees working 20 hours or more a week in fact, about an additional $4/hour value by itself! More importantly, our employees say our culture is what sets...

  • Secretary/Customer Service Specialist

    4 weeks ago

    Somers Point, New Jersey, United States The Jolly Washer Full time

    Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the The Jolly Washer with the position of Secretary/Customer Service Specialist - The Jolly Washer which was opened this. If this job matches your qualifications, please send your application directly through our latest Job site....

  • Customer Service Teller- Wolf Point

    4 weeks ago

    Wolf Point, United States Opportunity Bank of Montana Full time

    Opportunity Bank of Montana offers excellent pay, great career paths, and one of the best benefit packages around. We cover the entire cost of health/dental for our regular employees working 20 hours or more a week in fact, about an additional $4/hour value by itself! More importantly, our employees say our culture is what sets us apart. We are a company...

  • Customer Service Teller- Wolf Point

    4 weeks ago

    Wolf Point, United States Opportunity Bank of Montana Full time

    Opportunity Bank of Montana offers excellent pay, great career paths, and one of the best benefit packages around. We cover the entire cost of health/dental for our regular employees working 20 hours or more a week in fact, about an additional $4/hour value by itself! More importantly, our employees say our culture is what sets us apart. We are a company...

  • Senior Customer Service Specialist

    2 weeks ago

    High Point, North Carolina, United States AdaptHealth LLC Full time

    Job Type Full-time Description Customer Service SpecialistCustomer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining,...

  • Customer Service Merchandiser Specialist

    4 weeks ago

    Stevens Point, United States FRITO LAY Full time

    Country: United States of America State: Wisconsin City: Stevens Point Zip Code: 54482 Job Category: Merchandiser Req ID: 437478 Is Full Time?: Yes Employment Type: Employee Pay Rate: $22 / hour Work Schedule: varies from week to week. Two days off per week. 40hr/wk Job Description **Registered Hiring Event Candidates Preferred** **Interviews will be held...

  • Lead, Customer Service Specialist

    2 weeks ago

    High Point, United States AdaptHealth LLC Full time

    Job Type Full-time Description AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of...

  • Lead, Customer Service Specialist

    4 weeks ago

    High Point, United States AdaptHealth LLC Full time

    Job Type Full-time Description AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients'...

  • Operations Specialist

    5 days ago

    Wolf Point, United States CHS Full time

    CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world.  We serve agriculture customers and consumers across the United States and around the world.  Most of our 10,000 employees are in the United States, but...

  • Operations Specialist

    7 days ago

    Wolf Point, United States CHS Inc Full time

    CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 10,000 employees are in the United States, but today...

  • Customs Specialist, Client Services

    2 weeks ago

    Rouses Point, United States Omnitrans Full time

    If you are looking for a human work environment, where collaboration and continuous improvement are part of your day-to-day, and where you have a direct impact on the customer experience, you are at the right place ! Metro Customs Brokers, a subsidiary of Omnitrans Inc., is looking for a Customs Brokerage Specialist, Client Services to join our US Customs...

  • Customs Specialist, Client Services

    3 weeks ago

    Rouses Point, United States Omnitrans Full time

    If you are looking for a human work environment, where collaboration and continuous improvement are part of your day-to-day, and where you have a direct impact on the customer experience, you are at the right place !Metro Customs Brokers, a subsidiary of Omnitrans Inc., is looking for a Customs Brokerage Specialist, Client Services to join our US Customs...

  • Customs Specialist, Client Services

    1 week ago

    Rouses Point, United States Omnitrans Full time

    If you are looking for a human work environment, where collaboration and continuous improvement are part of your day-to-day, and where you have a direct impact on the customer experience, you are at the right place !Metro Customs Brokers, a subsidiary of Omnitrans Inc., is looking for a Customs Brokerage Specialist, Client Services to join our US Customs...

  • Operations Specialist

    5 days ago

    Wolf Point, United States CHS Inc Full time

    CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 10,000 employees are in the United States, but today...

  • Operations Specialist

    6 days ago

    Wolf Point, United States CHS Inc Full time

    CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our 10,000 employees are in the United States, but today...

  • Customer Service Advisor

    2 weeks ago

    Stevens Point, Wisconsin, United States SERVICE MOTOR COMPANY, INC. Full time

    **Customer Service Advisor - Equipment Dealership - Stevens Point, WI (Sign on Bonus Eligible)** + **Job Tracking ID**: + **Job Location**: Stevens Point, WI + **Job Level**: Entry Level (less than 2 years) + **Level of Education**: High School/GED + **Job Type**: Full-Time/Regular + **Date Updated**: February 08, 2022 + **Years of Experience**: Less Than 1...

  • Travel Nurse

    3 weeks ago

    Wolf Point, United States Coast Medical Service Full time

    Coast Medical Service is seeking an experienced Medical Surgical Registered Nurse for an exciting Travel Nursing job in Wolf Point, MT. Shift: 3x12 hr days Start Date: 07/01/2024 Duration: 8 weeks Pay: $2098 / Week Coast Medical Service is a nationwide travel nursing & allied healthcare staffing agency dedicated to providing an elite traveler experience for...

  • Travel Nurse

    2 weeks ago

    Wolf Point, United States Coast Medical Service Full time

    Coast Medical Service is seeking an experienced Medical Surgical Registered Nurse for an exciting Travel Nursing job in Wolf Point, MT. Shift: 3x12 hr flex Start Date: 07/01/2024 Duration: 8 weeks Pay: $2098 / Week Coast Medical Service is a nationwide travel nursing & allied healthcare staffing agency dedicated to providing an elite traveler experience for...

  • Travel Nurse

    4 days ago

    Wolf Point, United States Coast Medical Service Full time

    Coast Medical Service is seeking an experienced Medical Surgical Registered Nurse for an exciting Travel Nursing job in Wolf Point, MT. Shift: 3x12 hr flex Start Date: ASAP Duration: 8 weeks Pay: $2098 / Week Coast Medical Service is a nationwide travel nursing & allied healthcare staffing agency dedicated to providing an elite traveler experience for the...

  • Travel Nurse

    3 days ago

    Wolf Point, United States Coast Medical Service Full time

    Coast Medical Service is seeking an experienced Medical Surgical Registered Nurse for an exciting Travel Nursing job in Wolf Point, MT. Shift: 3x12 hr days Start Date: ASAP Duration: 13 weeks Pay: $2206 / Week Coast Medical Service is a nationwide travel nursing & allied healthcare staffing agency dedicated to providing an elite traveler experience for the...