Customs Specialist, Client Services

3 weeks ago

Rouses Point, United States Omnitrans Full time

If you are looking for a human work environment, where collaboration and continuous improvement are part of your day-to-day, and where you have a direct impact on the customer experience, you are at the right place


Metro Customs Brokers, a subsidiary of Omnitrans Inc., is looking for a Customs Brokerage Specialist, Client Services to join our US Customs Brokerage division.


Location : NY City area, Garden City Rouses Point, Buffalo


This person is the official point of contact with clients, coordinating customs clearance of shipments entering the United States through collection of documentation and information and through communication within the company’s departments and with different organizations.


Responsibilities

  • Maintain and develop first class client relations with the clients via phone and email regarding order shipments, discrepancies, billing, deliveries, etc.
  • Open files for new shipments. (Complete proper forms, enter data in the system)
  • Monitor status of shipment arrival for timely coordination of clearance
  • Ensure that all documents required to release goods have been received
  • Communicate with customs officials, other government agencies, customers and internal departments
  • Review the content of documents to validate compliance
  • Contact clients to obtain and to confirm information related to these documents such as; descriptions of goods, address discrepancies, shipping manifests, commercial invoices etc.
  • Communicate with customs and other government agencies to resolve shipment issues
  • Manage track and trace shipment status, via electronic monitoring and manual updates.
  • Provide regulatory and operational guidance to customers on the US import process
  • Communicate with internal departments (accounting, technical, logistics, etc.) to coordinate shipment or client-specific needs.
  • Assist and provide guidance to clients on job orders, billing, or operational questions.
  • Propose suggestions to the Supervisor/ Manager to improve communication and workflow at all levels of the operation and with importers;
  • Perform other general clerical duties as needed
  • Validate and ensure completeness of Client SOP’s for specific profile instructions.
  • Perform other general clerical duties.


What you Bring:

  • Completion of vocational or technical degree;
  • More than 3 year of experience in in customer service experience in a customs brokerage or logistics environment.
  • Strong attention to detail
  • Strong organizational and time management skills required, including the proven ability to work in a fast-paced environment with time-sensitive deadlines.
  • Customs clearance experience would be an asset.
  • Proficient computer skills required (MS Office) and can quickly learn the company software and specific programs.
  • Solid communication and interpersonal skills
  • Ability to build strong customer relationships and delivering customer-centric solutions


What we offer:

  • To be part of an international company with offices across Canada, the United States and China, which has been providing logistics and customs brokerage services for 45 years.
  • To work with a highly collaborative team and strong professionals in the industry.
  • Industry leading compensation package.
  • Have access to a complete insurance program.
  • 401K and contribution of the company.
  • A hybrid work environment with two days per week at the office.
  • A work environment that allows you to bring your ideas to life and develop your potential.
  • Work-life balance.


Hourly Range of pay

Rouses Point, NY: $21.00 - $26.5



Metro Customs Brokers is committed to creating and maintaining an accessible and inclusive work environment to eliminate discrimination based on age, skin color, origin, religion, sex, sexual orientation and any other characteristic.

  • Customs Specialist, Client Services

    3 weeks ago

    Rouses Point, United States Omnitrans Full time

    If you are looking for a human work environment, where collaboration and continuous improvement are part of your day-to-day, and where you have a direct impact on the customer experience, you are at the right place ! Metro Customs Brokers, a subsidiary of Omnitrans Inc., is looking for a Customs Brokerage Specialist, Client Services to join our US Customs...

  • Customs Specialist, Client Services

    2 weeks ago

    Rouses Point, United States Omnitrans Full time

    If you are looking for a human work environment, where collaboration and continuous improvement are part of your day-to-day, and where you have a direct impact on the customer experience, you are at the right place !Metro Customs Brokers, a subsidiary of Omnitrans Inc., is looking for a Customs Brokerage Specialist, Client Services to join our US Customs...

  • Secretary/Customer Service Specialist

    1 month ago

    Somers Point, New Jersey, United States The Jolly Washer Full time

    Welcome to the Latest Job Vacancies Site 2024 and at this time we would like to inform you of the Latest Job Vacancies from the The Jolly Washer with the position of Secretary/Customer Service Specialist - The Jolly Washer which was opened this. If this job matches your qualifications, please send your application directly through our latest Job site....

  • Customer Service Specialist

    1 month ago

    High Point, United States AdaptHealth, LLC Full time

    Develop and maintain working knowledge of current products and services offered by the company. Answer all calls and emails in a timely manner, in adherence to their goals. Document all call information according to standard operating procedures. Ans Customer Service Specialist, Customer Service, Specialist, Office, Insurance, Healthcare, Retail, Skills

  • Senior Customer Service Specialist

    3 weeks ago

    High Point, North Carolina, United States AdaptHealth LLC Full time

    Job Type Full-time Description Customer Service SpecialistCustomer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining,...

  • Customer Service Merchandiser Specialist

    4 weeks ago

    Stevens Point, United States FRITO LAY Full time

    Country: United States of America State: Wisconsin City: Stevens Point Zip Code: 54482 Job Category: Merchandiser Req ID: 437478 Is Full Time?: Yes Employment Type: Employee Pay Rate: $22 / hour Work Schedule: varies from week to week. Two days off per week. 40hr/wk Job Description **Registered Hiring Event Candidates Preferred** **Interviews will be held...

  • Client Service Associate

    3 weeks ago

    Crown Point, Indiana, United States Stifel Full time

    Summary The Client Services Associate (NR) assists one or more Financial Advisor(s) (FA(s)) with the opening and maintenance of client accounts and records, performs a wide variety of administrative support duties, including but not limited to, word processing, preparing mailings, filing, answering the phone, obtaining approvals for FA(s) communications and...

  • Client Service Associate

    4 weeks ago

    Crown Point, United States Stifel Full time

    Summary The Client Services Associate (NR) assists one or more Financial Advisor(s) (FA(s)) with the opening and maintenance of client accounts and records, performs a wide variety of administrative support duties, including but not limited to, word processing, preparing mailings, filing, answering the phone, obtaining approvals for FA(s) communications and...

  • Client Service Associate

    1 month ago

    Crown Point, United States Stifel Full time

    Summary The Client Services Associate (NR) assists one or more Financial Advisor(s) (FA(s)) with the opening and maintenance of client accounts and records, performs a wide variety of administrative support duties, including but not limited to, word processing, preparing mailings, filing, answering the phone, obtaining approvals for FA(s) communications and...

  • Lead, Customer Service Specialist

    1 month ago

    High Point, United States AdaptHealth LLC Full time

    Job Type Full-time Description AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients'...

  • Lead, Customer Service Specialist

    3 weeks ago

    High Point, United States AdaptHealth LLC Full time

    Job Type Full-time Description AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of...

  • Customer Service Tech

    3 weeks ago

    High Point, North Carolina, United States Graham Personnel Services Full time

    Our Archdale manufacturing client is growing and adding to their team Due to growth, they have multiple DIRECT HIRE career opportunities for Customer Service Tech (Industrial Equipment) They are in a niche industrial manufacturing industry of machin Customer Service, Service Tech, Equipment, Industrial, Technical, Mechanical, Retail, Staffing

  • Customer Service Rep

    1 day ago

    Stevens Point, United States AIG - American International Group, Inc. Full time

    The Resource Pool Department is a multi-functional team of cross-trained employees who assist and support the various service and assistance centers at Travel Guard. This may include selling and servicing our insurance products, setting up or providi Customer Service, Specialist, Department, Service, Retail

  • Logistics Processing Agent Team Lead

    1 month ago

    Rouses Point, United States Kitco Metals Inc. Full time $27 - $30

    Purpose:The purpose of this position is to manage the general workflow of the Metals Processing Area, and ensure the efficient day to day running of the metals operation. Responsibilities include but are not limited to, serving as subject matter expert (SME) and as such overseeing training, assisting in projects as well as addressing any questions or...

  • Logistics Processing Agent Team Lead

    1 month ago

    Rouses Point, United States Kitco Metals Inc Full time

    PURPOSE The purpose of this position is to manage the general workflow of the Metals Processing Area, and ensure the efficient day to day running of the metals operation. Responsibilities include but are not limited to, serving as subject matter expert (SME) and as such overseeing training, assisting in projects as well as addressing any questions or...

  • Customer Service Specialist

    1 month ago

    Wolf Point, United States Nemont Full time

    Job DescriptionJob DescriptionSalary: DOEJob Summary:    Interviews customers, prepares orders for new services and changes.  Interacts with the subscriber/customer to achieve positive subscriber/customer relations. Essential Job Duties and ResponsibilitiesTalk  with customers  by  phone  or  in  person  and  receive  orders for  new...

  • Administrative Clerk

    3 weeks ago

    Rouses Point, United States Omnitrans Full time

    Metro Customs Brokers, a subsidiary of Omnitrans Inc., is looking for an Administrative Clerk to join our US Customs Brokerage division in Rouses Point.This person will provide administrative support to the brokerage operation, ensuring we maintain our level of commitment to excellent customer service and compliance with US Customs regulations and...

  • Administrative Clerk

    1 month ago

    Rouses Point, United States Omnitrans Full time

    Metro Customs Brokers, a subsidiary of Omnitrans Inc., is looking for an Administrative Clerk to join our US Customs Brokerage division in Rouses Point.This person will provide administrative support to the brokerage operation, ensuring we maintain our level of commitment to excellent customer service and compliance with US Customs regulations and...

  • Administrative Clerk

    1 month ago

    Rouses Point, United States Omnitrans Full time

    Metro Customs Brokers, a subsidiary of Omnitrans Inc., is looking for an Administrative Clerk to join our US Customs Brokerage division in Rouses Point.This person will provide administrative support to the brokerage operation, ensuring we maintain our level of commitment to excellent customer service and compliance with US Customs regulations and...

  • Client Service Representative

    2 weeks ago

    High Point, United States Paychex Full time

    Overview Please send your resume to: mmercurepaychex.com Under a significant level of guidance and direction, provides customer service for one Paychex product. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and...