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Front Office Manager
2 months ago
Are you a hospitality enthusiast looking to lead a team in a dynamic hotel environment? Hampton Inn & Suites Cincinnati/Kenwood in Cincinnati, OH is seeking a Front Office Manager to join our dedicated team. With a competitive salary of $15 - $17 hourly, you will oversee the front desk operations, ensuring exceptional guest experiences. As the Front Office Manager, you will be the face of our hotel, managing reservations, coordinating guest services, and supervising a team of talented individuals. Join us in providing top-notch customer service and creating a welcoming atmosphere for our guests. If you are a detail-oriented leader with a passion for hospitality, we welcome you to apply and be part of our thriving team.
Compensation:$15 - $17 hourly
Responsibilities:- Oversee front desk operations including check-in/check-out procedures, room reservations, and guest inquiries.
- Ensure exceptional customer service standards are met and maintained by the front desk staff.
- Manage and resolve guest concerns and complaints in a professional and efficient manner.
- Train, schedule, and supervise front desk staff to provide a smooth guest experience.
- Prepare daily reports, manage budgets, and maintain inventory of front office supplies.
- Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment.
- 3+ years of experience in the hospitality industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficient in hotel management software.
- US work authorization.
- Must be able to stand on your feet for 8 hours during a typical shift.
Please only apply if you meet each of these criteria.
About CompanyFounded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.
