Inside Sales Clerk
1 month ago
SUMMARY: As an Inside Sales Clerk, the goal is to provide support, aid and help in resolving all customer needs as quickly and accurately as possible for a Food Distribution service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Create an exceptional, personalized service experience
Supply positive, fast, and complete support resolutions to customers via various access channels such as telephone, voicemail, email, Microsoft Teams, and online chat.
Supply support to both the sales team and customers
Communicate effectively and exercise sound judgement when interacting with customers
Excellent attention to detail and the ability to proactively solve issues for the customer
Answer all incoming concerns/needs from all customers
Handle transportation/routing on delivery questions
Process orders for customer pick-up
Provide customers with invoice copies upon request
Process credits requests
Maintain a customer account call list
Work regularly with a Customer Relationship Management Program (CRM)
Monitor orders before the cut-off time for next day delivery
Communicate regularly with your assigned sales representatives and customers.
Perform other duties as directed by your supervisor
Know the product catalog in order to assist customers with product suggestions and alternatives
Communicate problems with the proper internal departments
SKILLS REQUIRED:
Ability to quickly find and resolve customer inquiries
Dependable and punctual time management skills
Strong writing and math skills with attention to detail
Empathy and the ability to take initiative for the customer
Strong problem-solving skills with the ability to creatively resolve tricky situations
Ability to work in a fast-paced environment, subject to rapid change and uncertainty
Capability to type at minimum, 40 WPM
Strong telephone and digital communication skills
Ability to sit and work at a PC for extended periods
Proficient in Microsoft Office
QUALIFICATIONS & EXPERIENCE:
High school diploma or equivalent.
1+ years' experience in customer service support
1+ years’ food service experience
DESCRIPTION OF EMPLOYER: Founded in 1901, Feeser’s, Inc. is a family owned and operated full-line foodservice distributor located in Harrisburg, PA servicing the Mid-Atlantic region. Feeser’s provides an expansive offering of dry, refrigerated, and frozen products to a diverse customer base comprised of restaurants, healthcare facilities, educational facilities, and other institutions.
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