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Patient Recruiter

3 months ago

Irving, United States ALLIANCE CLINICAL LLC Full time
Job DescriptionJob Description

SUMMARY: The Patient Recruiter is responsible for growing our research database by screening and qualifying potential subjects for study trials. This position requires excellent verbal skills with the ability to communicate with the general public at all intellectual ranges.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1) Comply with all company policies, procedures, and conduct.

2) Strictly adhere to confidentiality and compliance standards.

3) Recruit study patients for upcoming research studies via database information.

4) Schedule patient appointments.

5) Answer incoming telephone calls.

6) Direct all calls to appropriate area/extensions.

7) Participate in offsite recruitment events as directed.

8) Communicate effectively and courteously with study patients regarding study objectives and ongoing instructions.

9) Collaborate with others as a team player.

10) Meet all study protocol requirements and deadlines.

11) Other tasks and responsibilities as requested to facilitate business needs.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE:

1) High school diploma or GED.

2) Bilingual is a plus.

3) Prior experience in a medical setting and/or sales, preferred.

4) Must possess excellent verbal and written communication skills.

5) Excellent customer service skills with internal and external stakeholders.

6) A proven ability to multi-task in a rapidly changing environment.

7) Previous call center experience is a plus.