Bilingual Customer Service Representative

2 weeks ago

Saint Charles, United States FTL Finance Full time
Job DescriptionJob Description

The Bilingual Customer Service Representative is responsible for completing customer service and administrative duties that pertain to consumer financing.

FTL Finance is a nationwide consumer financing company on a mission to help HVAC and home improvement contractors grow their businesses. We believe financing should be easy and accessible for everyone, and we’re constantly innovating to make that vision a reality. 

Our team lives outside of the box and fosters a trusting, supportive culture where everyone feels valued as people first. We purposefully approach relationships with our customers, partners, and each other with a spirit of cooperation, sincerity, and fun.

Would you like to be part of our success?

Responsibilities: To perform this job successfully, an individual must be Spanish-speaking and able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Answer incoming calls and respond to consumer needs providing solutions in an efficient, accurate and friendly manner
  • Support the funding department with file preparation and verification
  • Process consumer payments
  • Consistently and accurately document consumer calls immediately following the call
  • Support the Collections Department with outbound payment reminder calls
  • Effectively complete the application process, UCC process and customer correspondence; accept additional administrative duties
  • Support the contractor account teams as needed

Competency:

To perform this job successfully, an individual should demonstrate the following competencies:

  • Achievement Focus: Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
  • Communication: Exhibits good listening and comprehension; Expresses ideas and thoughts both verbally and written; Expresses ideas and thoughts verbally; Keeps others adequately informed; Selects and uses appropriate communication methods
  • Cooperation: Displays positive outlook and pleasant manner; Establishes and maintains effective relations; Exhibits tact and consideration; Offers assistance and support to co-workers; Works actively to resolve conflicts; Works cooperatively in group situations
  • Customer Service: Displays courtesy and sensitivity; Manages difficult or emotional customer situations; Meets commitments; Responds promptly to customer needs; Solicits customer feedback to improve service
  • Dependability: Commits to doing the best job possible; Follows instructions, responds to management direction; Keeps commitments; Meets attendance and punctuality guidelines; Responds to requests for service and assistance; Takes responsibility for own actions
  • Quantity: Achieves established goals. Completes work in timely manner. Meets productivity standards. Strives to increase production. Works quickly.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: Associate's degree or equivalent from two-year college or technical school; or two to three years related experience and/or training; or equivalent combination of education and experience. Previous experience in customer service or an administrative role required.

At FTL Finance, we value diversity and the uniqueness of all people. We thrive in an inclusive environment, and we recruit, hire and promote without regard to race, gender, age, color, gender identity, gender expression, sexual orientation, ethnic or national origin, citizenship, religion, sexual preference, military or veteran status, marital status, family status, physical or mental disability - or any other legally protected categories as set forth in the applicable state, federal or local laws. This policy applies to all aspects of employment including training, compensation, benefits, and all other privileges of employment.

  • Customer Service Representative

    7 days ago

    Saint Charles, Missouri, United States Circle K Full time

    Store : 2702 Droste Rd, St Charles, Missouri 63301Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you...

  • Customer Service Representative

    2 hours ago

    Saint Charles, Missouri, United States Circle K Full time

    Store : 1750 O Fallon Rd, St Charles, Missouri 63304Availability - Shift/Days Flexible AvailabilityCustomer Service RepresentativeWe want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.As a Customer Service Representative, you...

  • Bilingual Customer Service Representative

    2 weeks ago

    City of Saint Peters, United States NRRM Full time

    Job DescriptionJob DescriptionCarShield is a Best Place to Work, as voted by Glassdoor and the St. Louis Business Journal. We are growing fast and looking to add key talent to the team. We offer a competitive base compensation and benefits package, including medical, dental, vision, life, 401k, and discounted tuition at Lindenwood University!We believe in...

  • Bilingual Customer Service Representative

    2 weeks ago

    City of Saint Peters, United States NRRM Full time

    Job DescriptionJob DescriptionCarShield is a Best Place to Work, as voted by Glassdoor and the St. Louis Business Journal. We are growing fast and looking to add key talent to the team. We offer a competitive base compensation and benefits package, including medical, dental, vision, life, 401k, and discounted tuition at Lindenwood University!We believe in...

  • Customer Service Representative

    2 days ago

    Saint Charles, United States GCH Employee Leasing Inc. Full time

    **_Customer Service Representative_** Bema Incorporated, a recognized leader in the flexible packaging industry, is looking for an experienced Customer Service Representative with a proven track record in supporting a fast-paced organization. Bema encourages innovation from its associates, employs the latest technology and has aggressive expansion...

  • Inside Customer Service Representative

    1 week ago

    Saint Charles, United States Healthcare Linen Services Group Full time

    **PURPOSE**: The Inside Customer Service Representative is responsible for managing communication between laundry operations and customers by providing proactive and professional customer service.**JOB SUMMARY**: Primarily responsible for ensuring that the company goals and objectives are met in a timely and accurate manner.**QUALIFICATIONS**: - Must be...

  • Customer Service Representative Level II

    2 weeks ago

    Saint Charles, United States Propper International Sales Full time

    Job DescriptionJob DescriptionCustomer Service Representative - Level IIHiring Urgently!! Offering a $200 sign on Bonus!Monday - Friday 8a-5p, On-SiteON-SITE: St. Charles, MOWhat can Propper offer you?We are offering a full time, on-site position with a reasonably flexible schedule, located at our headquarters office in St. Charles, MO. This Customer Service...

  • Aviation Customer Service Representative

    7 days ago

    Lake Charles, United States Freeman Holdings Group Full time

    Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits package including medical, dental, vision, paid time off, matching 401K, and bonuses along with competitive pay? Then you will love being a valued part...

  • Service Representative

    1 month ago

    Saint Charles, United States St. Charles CDJR Full time

    Job DescriptionJob DescriptionService BDC Representative Here at St. Charles Chrysler Dodge Jeep and Ram, we are currently looking for 2 Service BDC Representatives, either full-time or part-time, to join our team!In our Service BDC office, we take care of getting our customers scheduled for the appropriate services needed.On a daily basis, the...

  • Customer Service Representative

    7 days ago

    St Charles, United States Work With Your Handz Full time

    Sparks Fly: Join Our Team as a Customer Service Rockstar in the Electrical Trade Explore career opportunities with us! Join our established electrical services team in St. Louis. With a legacy of 30+ years, we prioritize delivering excellence to our residential and commercial clients. Become a valued team member, where your contributions are acknowledged and...

  • Customer Service Representative

    2 weeks ago

    Saint Petersburg, United States Allium LLC Full time

    USA Staffing is now hiring for Customer Service professionals for an on-site position (no remote opportunities) in St. Petersburg, FL. This is a full-time, temp to hire position, with a daytime schedule, Monday through Friday.  Qualified candidates should possess a minimum of 3 years customer service with the ability to learn product support that can be...

  • Customer Service Representative

    2 weeks ago

    Saint Petersburg, United States Allium LLC Full time

    Job DescriptionJob DescriptionUSA Staffing is now hiring for Customer Service professionals for an on-site position (no remote opportunities) in St. Petersburg, FL. This is a full-time, temp to hire position, with a daytime schedule, Monday through Friday.  Qualified candidates should possess a minimum of 3 years customer service with the ability to learn...

  • Insurance Customer Service Representative

    2 weeks ago

    Port Saint Lucie, United States GreatFlorida Insurance Full time

    Job DescriptionJob DescriptionWE ARE UNDER NEW MANAGEMENT SINCE OCTOBER OF 2022!!Our office is under NEW MANAGEMENT since October of 2022 and we are looking at expanding! We are seeking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will...

  • Customer Service Representative

    5 days ago

    Lake Charles, United States U-Haul Full time

    Location: 1011 Hwy 14, Lake Charles, Louisiana 70601 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    5 days ago

    St Charles, United States Associate Staffing Full time

    Responsibilities: Process customer claims efficiently and accurately. Handle incoming calls from customers, providing assistance and resolving inquiries. Respond to customer emails promptly and professionally. Maintain a high level of customer satisfaction through effective communication and problem-solving. Collaborate with team members to ensure...

  • Customer Service Representative

    2 weeks ago

    Saint Louis, United States Quiet Village Landscaping Full time

    Job DescriptionJob DescriptionSalary: Quiet Village Landscaping is looking for a full-time Customer Service Representative with excellent communication skills to join our team! At Quiet Village, we pride ourselves on creating outdoor oasis' with sustainability in mind. Creating this outdoor oasis starts with our customer service dream team and our expert...

  • Customer Service Representative

    1 week ago

    Saint Louis, United States Quiet Village Landscaping Full time

    Job DescriptionJob DescriptionSalary: $20/hourQuiet Village Landscaping is looking for a full-time Customer Service Representative with excellent communication skills to join our team! At Quiet Village, we pride ourselves on creating outdoor oasis' with sustainability in mind. Creating this outdoor oasis starts with our customer service dream team and...

  • Customer Service Representative

    2 weeks ago

    St Charles, United States Mosquito Authority Full time

    Do you love engaging with people and being part of a supportive team? Do you strive to provide high quality customer service to every customer you meet? Then this is the ideal position for you! As a Customer Service Representative at Mosquito Authority, you will play an integral role in maintaining loyal customer relationships. Our Customer Service...

  • Call Center

    5 days ago

    Saint Petersburg, United States GA Foods Full time

    Job DescriptionJob DescriptionJob detailsSalary$16.75Potential extra earnings: Up to $2/hour Job Type/ScheduleFull-time, M-F,100% On-siteJob DescriptionFor over Fifty years, GA Foods has been creating and delivering high-quality nutritious and well-balanced meals to seniors, children, the military, and emergency response. GA Foods sets ourselves apart with...

  • Customer Service Representative

    2 weeks ago

    Charles Town, United States The Specialty Companies Full time

    Job DescriptionJob DescriptionWe are looking for a Rockstar Customer Service Rep who loves to be organized!  You know who you are!  This person provides telephone and in-person assistance to our valued clients. He or she provides exceptional service to our customers by answering inquiries about our products and services and/or resolving issues or concerns...