Member Relationship Officer

2 months ago

Moline, United States Empeople Credit Union Full time
Job DescriptionJob Description

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Professionally greet members as they enter branch lobby, acting as a concierge of the Empeople experience. Welcome and acknowledge all members according to company standards, anticipate and address members’ service needs, assist individuals with disabilities, and thank members with genuine appreciation.
  • Search for opportunities to educate members about products and service-usage would benefit members and enhance their financial health. Educate members about Credit Union self-service technology: Digital Banking, Bill Payment, remote deposit capture (eDeposit), debit cards, e-statements, ATMs, and alerts.
  • Identify members who are good candidates for our Financial Wellness Programs and refer through the appropriate channel(s).
  • Handle all account servicing requests from members. Coordinate and carry out deposit and member services functions in accordance with policies, principles, and procedures.
  • Answer questions about products and services and resolve problems that are within your authority to resolve. Refer problems that are beyond the scope of responsibility or knowledge to the Branch Operations Manager, along with recommendations for solutions.
  • Responsible for daily credit union business including record retention, cash management, inventory, daily reconciliations and balancing, and branch security. Ensure all required paperwork and documentation is accurately completed, adhering to the Credit Union’s policies and procedures.
  • Operate cash recycler. Responsible for investigating and resolving all balancing offages and discrepancies.
  • Provide support to our remote team members by assisting with the completion of cash advances, packaging of checks and other sensitive member documents, and the instant issuance of debit and credit cards.
  • Represents Empeople with a professional image. Ensures that the office image is favorable, reflecting a sound and secure financial institution that employs prudent housekeeping procedures, safety measures, and provides a pleasant atmosphere for members, including privacy, confidentiality, and ease of use.
  • Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
  • Integrates the credit union philosophy and operating principles and diligently promotes the credit union's Core Values: We Care, We Serve, We Teach, and We Learn, into work habits, processes, and service delivery systems.
  • Comply with quality assurance expectations and standards.
  • Crosstrain and backup all areas of member services including our eServices and Phones teams.
  • Provide Notary services to members.
  • Perform other related duties as assigned.
  • Complies with all applicable laws, regulations, policies, and procedures, including but not limited to: Regulation CC, the Bank Secrecy Act, OFAC and USA Patriot Act, and the Customer Identification Act (CIP).
  • Maintains confidentiality of current, past, and potential members.

ADDITIONAL RESPONSIBILITIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

SUPERVISORY RESPONSIBILITIES:

None

QUALIFICATIONS:

Knowledge Of:

  • Customer Service
  • Credit Union policies and procedures

Ability To:

  • Operate a PC using the following software using Microsoft Office.
  • Operate the Credit Union’s financial software systems to access member accounts to perform transactions and account inquiries.
  • Identify and analyze member and employee needs and create solutions to satisfy these needs.
  • Communicate professionally and effectively verbally and in writing with co-workers, employees, and members.
  • Ability to work weekends.

REQUIRED EDUCATION AND EXPERIENCE:

High School diploma or GED and two years of related customer service experience.

License or Certificate:

  • Notary Public
  • Bondable
  • Acceptable Credit History
  • Meet SAFE Act requirements

COMPETENCIES:

  • Customer Service
  • Communication Skills
  • Mathematical Skills
  • Reasoning Ability

Compensation & Benefits:

  • Salary Range: $38,800 to $58,100
  • Health, Dental & Vision Benefits
  • Bonus opportunity
  • 401(k) with match and profit sharing
  • Flexible Time Off

  • Member Service Associate

    4 days ago

    Moline, United States YMCA Full time

    Job Type Part-timeDescriptionWe are looking for outgoing, energetic staff to work at our Front Desk. Summary: Provide quality member service to members and the community. Have a thorough understanding of office procedures and practices. He/she serves as a member of the membership services staff that is responsible for providing quality member service,...

  • Member Service Associate

    3 days ago

    Moline, United States YMCA Full time

    Job Type Part-timeDescriptionLooking for an opener 2-3 days a week from 4 AM - 8 AM Monday-Friday. We are looking for outgoing, energetic staff to work at our Front Desk. Summary: Provide quality member service to members and the community. Have a thorough understanding of office procedures and practices. He/she serves as a member of the membership services...

  • Member Service Associate

    1 week ago

    Moline, United States YMCA Full time

    Job Type Part-time Description We are looking for outgoing, energetic staff to work at our Front Desk.Summary: Provide quality member service to members and the community. Have a thorough understanding of office procedures and practices. He/she serves as a member of the membership services staff that is responsible for providing quality member service,...

  • Client Relationship Specialist

    1 week ago

    Moline, Illinois, United States Weitz and Luxenberg PC Full time

    Job Type: Full-time POSITION SUMMARY: As a vital member of our team, you will deliver exceptional customer service by welcoming clients, identifying their needs, and initiating proactive outreach. You will guide clients in choosing from a variety of account options and financial products. Your responsibilities will encompass the initiation, management, and...

  • Member Engagement Specialist

    1 week ago

    Moline, Illinois, United States Empeople Credit Union Full time

    Position OverviewKEY RESPONSIBILITIES:Accommodations may be provided to enable individuals with disabilities to fulfill the essential duties of this role.Greet members with professionalism as they enter the branch, serving as a representative of the Empeople experience. Acknowledge and welcome all members in accordance with company standards, proactively...

  • Market Relationship Banker

    3 days ago

    East Moline, Illinois, United States Old National Bank Full time

    Job SummaryWe are seeking a highly skilled Market Relationship Banker to join our team at Old National Bank. As a key member of our Community Banking Center, you will be responsible for developing and cultivating long-term client relationships by providing expert financial guidance and personalized solutions.Key ResponsibilitiesClient Relationship...

  • Assistant Vice President of Member Relations

    2 weeks ago

    Moline, Illinois, United States Empeople Credit Union Full time

    Job OverviewPOSITION SUMMARY:The Assistant Vice President of Member Relations plays a crucial role in leading a dedicated team of member service representatives who address financial inquiries, resolve complex account issues, and manage service requests through various communication channels, including phone, digital platforms, email, and in-person...

  • Member Services Representative I

    2 weeks ago

    Moline, Illinois, United States Vibrant Credit Union Full time

    Job OverviewPosition Summary: The Member Contact Center (MCC) Agent I serves as the initial point of contact for members seeking assistance from our support team. This position plays a crucial role in enhancing the overall member experience by providing outstanding customer service during each interaction.Key Responsibilities: Support members in managing...

  • Member Service Representative

    3 days ago

    Moline, Illinois, United States YMCA Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Member Service Associate. As a key member of our membership services staff, you will be responsible for providing exceptional service to our members and the community, while embodying the YMCA values of Caring, Honesty, Respect, and Responsibility.Key...

  • Police Officer

    1 week ago

    Moline, Illinois, United States City of Moline Full time

    Job SummaryWe are seeking a highly skilled and dedicated Police Officer to join our team at the City of Moline. As a Police Officer, you will be responsible for maintaining law and order, protecting life and property, and enforcing laws and ordinances within the city.Key ResponsibilitiesConduct preliminary and follow-up investigations as assigned or...

  • Police Officer

    4 days ago

    Moline, Illinois, United States City of Moline Full time

    Job SummaryWe are seeking a highly skilled and dedicated Police Officer to join our team at the City of Moline. As a Police Officer, you will be responsible for maintaining law and order, protecting life and property, and enforcing laws and ordinances within the city.Key ResponsibilitiesConduct preliminary and follow-up investigations as assigned or...

  • Business Loan Officer I

    2 weeks ago

    Moline, Illinois, United States CBI Bank & Trust Full time

    Business Loan Officer RoleOverview: The Business Loan Officer position requires a deep understanding of commercial financing, as well as the ability to source and promote loan products while fostering relationships with the bank's business clientele.Key Responsibilities:Oversee both secured and unsecured lending options and credit facilitiesProvide...

  • Medical Office Professional

    1 week ago

    Moline, Illinois, United States UnityPoint Health Full time

    Job SummaryWe are seeking a skilled and compassionate Clinical LPN to join our team at UnityPoint Health. As a Clinical LPN, you will play a vital role in providing high-quality patient care and supporting our healthcare team.ResponsibilitiesAssist providers and other clinical staff with obtaining basic vital information, preparing patients for examination,...

  • Chief Program Officer

    5 days ago

    Moline, Illinois, United States SAL Community Services Full time

    About the RoleWe are seeking a highly experienced and skilled Chief Program Officer to join our team at SAL Community Services. As a key member of our executive leadership team, you will be responsible for overseeing the strategic direction and implementation of our early education and care programs.Key ResponsibilitiesProvide senior leadership and...

  • Chief Safety and Sustainability Officer

    2 weeks ago

    Moline, Illinois, United States Knowhirematch Full time

    Position OverviewSenior Environmental Health and Safety DirectorLocation: Moline, ILCompensation: 175-225K + Comprehensive Benefits + Relocation Assistance + Signing BonusKey ResponsibilitiesDevelop and implement the divisional strategy for Safety and Sustainability, ensuring effective execution plans are in place.Lead a team of EHS and Occupational Health...

  • Account Representative

    4 months ago

    Moline, United States Chad Cruse - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewChad Cruse - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Account Representative - State Farm Agent Team Member, your knowledge of insurance products and industry trends equips you to...

  • Part-time Office Assistant-Disability Resources

    1 month ago

    Moline, United States Black Hawk College Full time

    Description of Duties DESCRIPTION OF ESSENTIAL DUTIES: a.Acts as a receptionist for the department; serves as first point of contact for visitors, staff, faculty and callers.b.Provides accurate and friendly customer service.c.Schedules and maintains appointments for the department and for the Manager of Disability Resources & Access.d.Provides...

  • Part-time Office Assistant-Disability Resources Coordinator

    3 days ago

    Moline, Illinois, United States Black Hawk College Full time

    Job SummaryThe Part-time Office Assistant-Disability Resources Coordinator will provide administrative support to the Disability Resources department at Black Hawk College. This role will serve as the first point of contact for visitors, staff, faculty, and callers, providing accurate and friendly customer service.Key ResponsibilitiesActs as a receptionist...

  • Office Support Specialist

    2 weeks ago

    Moline, Illinois, United States Three Point Solutions Full time

    Job OverviewPosition Title: Administrative Assistant IRole Summary:The Administrative Assistant I plays a vital role in providing administrative support to a designated department, primarily assisting a manager. This position encompasses various clerical tasks, including document processing, report generation, and data management.Key Responsibilities:Address...

  • Inside Sales Representative

    2 months ago

    Moline, United States MRA - The Management Association, Inc Full time

    Job DescriptionJob DescriptionBe the next FACE of MRA!Friendly. Accountable. Centered on Members. Engaged.That's the FACE Culture - and what we live and breathe here at MRA.MRA (The Management Association) is seeking an Inside Sales Representative who will play a crucial role in driving retention and revenue growth by building strong relationships with...