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Inside Sales Representative I
1 month ago
At Rochester Electronics, we create an excellent employee experience focused on value, performance, motivation, recognition, and career growth. Many companies say their employees are their most important asset. At Rochester Electronics, we mean it
- Outstanding low-cost medical, dental, vision, and prescription drug coverage, Rochester pays 92% of the premiums on behalf of its full-time employees.
- Paid time off, including vacation, sick, and holiday
- Generous match 401K program
- Tuition reimbursement
- Flexible spending account
And so much more
General Summary
The Inside Sales Representative works as part of a team with Regional and Technical Sales Managers to drive an overall company sales strategy. The focus of this role is to retain existing client relationships and grow sales with the assigned customer base. The inside sales representative (ISR) uses telephone and/or electronic means to follow up on sales leads. The ISR optimizes revenue opportunities by developing an understanding of the customer’s needs and applying knowledge of Rochester’s organizational, technical, and product knowledge to offer customer solutions for products or manufacturing/services.
Responsibilities
- Partner with the regional sales manager for leads to increase sales of Rochester Electronics products and services to customers within the assigned customer base.
- Serves as the primary customer contact for existing accounts to maintain customer satisfaction and seek opportunities for sales growth.
- Owns the full inside sales cycle, including lead generation, qualifying business opportunities, creating sales proposals, negotiating, and closing the deal.
- Utilizes and maintains customer data in CRM (Customer Relationship Management) system to forecast new business opportunities and revenue.
- Develops business relationships with customer Procurement and Supply Chain functions to understand their business requirements better.
- Ensures customer satisfaction and resolves customer complaints in a swift and professional manner.
Qualifications
- An associate degree in business is preferred, although other majors will be considered.
- Additional years of experience beyond those required may be considered in lieu of a formal degree.
- Two (2) or more years experience in a sales or customer service role desired.
- Prior experience working in a high-tech or semiconductor product solutions background is preferred.
- Strong business development skills using telephone and email outreach to seek and develop new business opportunities and maintain customer relations.
- Excellent oral and written communication skills with the ability to persuade and influence others.
- Demonstrated background in developing customer relationships with key decision-makers.
- Flexibility and ability to undertake several tasks simultaneously and manage them to completion.
- Strong problem-solving and priority-setting skills, including the ability to maintain focus under pressure and work either independently or as part of a team.
- Strong organizational, attention to detail, and follow-up skills with a positive and enthusiastic attitude.
For the last 40 years, Rochester Electronics, in partnership with over 70 leading semiconductor manufacturers, has provided our valued customers with a continuous source of critical semiconductors. As an original manufacturer stocking distributor, Rochester has over 15 billion devices in stock encompassing more than 200,000-part numbers, providing the world’s most extensive range of end-of-life (EOL) and broadest range of active semiconductors. As a licensed semiconductor manufacturer, Rochester has manufactured over 20,000 device types. With over 12 billion die in stock, Rochester can manufacture over 70,000 device types.
Rochester Electronics is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, veteran status, or other characteristics protected by applicable law. Rochester Electronics is committed to a culturally diverse workforce.