Assistant General Manager

4 weeks ago

Mason, United States Kidstrong | L5 Be Brave Full time
Job DescriptionJob DescriptionBenefits:
  • Competitive salary
  • Health insurance
  • Paid time off
  • Training & development

Job Title: Assistant General Manager
Location: In Center, 5 days a week
Job Type: Full-time, Salaried, Exempt

About Us:

At L5 Be Brave (a Franchisee of KidStrong), we are dedicated to providing exceptional experiences and opportunities for growth to children and families through our KidStrong centers. As an Assistant General Manager, you will play a pivotal role in our center's success by leading initiatives in sales and customer service, center operations, team development/hiring, and coaching. Collaborating closely with your Manager, you will focus on becoming a subject matter expert in all four components to drive excellence and innovation in our centers.

Role Overview:

As an Assistant General Manager, you will have multifaceted responsibilities encompassing sales and customer service, center operations, team development/hiring, and coaching. Your role will be instrumental in ensuring the smooth operation of our center and delivering a world-class experience to our members.

Key Responsibilities:
  • Sales & Customer Service:
    • Follow up on leads and schedule trials, ensuring high conversion rates.
    • Coordinate and manage events such as camps, parties, Parents' Night Out (PNO), etc., including staffing, scheduling, communication, and administrative tasks.
    • Engage with the community to build partnerships and generate leads, leveraging social media and external events.
    • Execute effective communication with members to ensure they receive exceptional experiences and support.
  • Center Operations:
    • Conduct audits of ZenPlanner and Key Performance Indicators (KPI) to ensure data accuracy and identify areas for improvement.
    • Manage member accounts in ZenPlanner, including handling drops, declines, billing, and scheduling changes.
    • Conduct monthly facility walks to assess needs and address any maintenance or operational issues.
    • Oversee inventory management, including conducting regular counts and replenishing supplies as needed.
    • Coordinate the charging and distribution of rank jerseys to members.
  • Team Development/Hiring:
    • Participate in the hiring process for new team members, including conducting interviews and providing input on hiring decisions.
    • Facilitate the onboarding process for new hires and lead practical training sessions.
    • Assist with program rollout initiatives and collaborate on team meeting content.
    • Shadow quarterly evaluations and provide support to ensure coaching team members meet performance expectations.
    • Monitor completion of LearnUpon courses and report on weekly progress.
  • Coaching:
    • Serve as the subject matter expert in programming, coaching approximately 15 hours per week.
    • Provide feedback and guidance to the coaching team to ensure consistent delivery of high-quality programs.
    • Share programming wins and opportunities with the KidStrong Coaching Channel to foster continuous improvement.
Qualifications:


  • Previous experience in a leadership or managerial role, preferably in the fitness, recreation, or child development industry.
  • Strong communication, organizational, and interpersonal skills.
  • Demonstrated ability to drive sales and provide excellent customer service.
  • Proficiency in using software systems such as ZenPlanner and Hubspot is preferred.
  • Passion for working with children and families and dedication to promoting their well-being and development.
  • Ability to work a flexible schedule, including evenings, weekends and Holidays as needed.

Join us in making a difference in the lives of children and families by applying for the Assistant General Manager position today

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