Business Analyst

***EXTERNAL APPLICANTS ONLY***

CDE Lightband, the municipal power provider for the City of Clarksville, offers electric, television, Internet, and phone service to customers within the city limits. CDE Lightband serves over 85,000 metered homes and businesses with electric service and over 31,000 customers with broadband services over our Fiber to the Premise Network.

Are you a detail-oriented professional passionate about analyzing data and driving business improvements? We seek a highly skilled Business Analyst to join our Business & Energy Solutions team at CDE Lightband. As a vital member of our organization, you will be crucial in optimizing our operations, enhancing customer satisfaction, and supporting strategic decision-making. If you have a keen analytical mind, outstanding communication skills, and a desire to make a tangible impact in the utility sector, we would like to invite you to apply for this exciting opportunity.

Business Analyst

Team/Division:

Business & Energy Solutions

Reports To:

Business & Energy Solutions Manager

Job Status:

Full - Time

Work Schedule:

Business Hours

Pay Status:

Salary

FLSA Status:

Exempt

Pay Grade:

12

Created/Updated:

July 2024

Job Summary

Using data analytics, data visualization, data modeling, and predictive analytic techniques and technologies, the incumbent will identify trends to help other departments, managers, and executives make business decisions to modernize, automate, and improve organizational processes. This is done by mining complex data using BI software and tools, comparing data to industry trends, and creating visualizations that communicate findings to others in the organization. Incumbents plan, coordinate, and implement the creation of data models, flow diagrams, mappings, and dictionaries and will maintain all documentation therein. Responsibilities may include coordinating and monitoring the work of external contractors and developing and/or approving new projects and plans.

Essential Duties and Responsibilities

• Have a working knowledge of the strengths and limitations of various data storage, transformation, and distribution mechanisms. As a function of data quality (including availability), identify the appropriate data sources, manipulation tools, and techniques for a particular analytics use case. Collaborate with data scientists and business units to help solve their analytical needs.
• Perform analysis to support various initiatives that have an analytical need impacting CDE Lightband's load balancing, rate schedules, weather forecasting, customer view, and products and services; Conduct ad-hoc analyses including modeling, forecasting, and reporting
• Develop, manage, and deploy best-practice data collection, data governance, storage, and manipulation techniques (extract, transform, and load) that ultimately enable business units to unlock additional value from company-held data from multiple data sources; test report functionality and engage clients for acceptance testing.
• Provide project management for various projects, including collecting and analyzing application or program requirements; developing and/or approving project plans; assessing user needs; identifying appropriate tools to meet user needs; coordinating activities with external contractors; and/or performing related activities
• Partnering and collaborating with teams and business partners both internally and externally to the Utility to provide data, reporting, and information; Preparing information in a presentable format so that it is easily understood and relatable for all to understand and gather data as needed; presenting findings to key stakeholders
• Performs other duties as assigned of a similar nature or to assist as needed

Education: Bachelor's degree in Information Technology, Data Management, Computer Science, Electrical Engineering, Business or related field.

Experience: 1-2 years in an electric utility type of employment - programming and analytical tools - is preferred. An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job is also considered.

Certification & License: Valid driver's license, CPR/AED, or ability to obtain upon hire

Other Requirements: Exempt position could require work during non-business hours

Knowledge, Skills, and Abilities

• Knowledgeable in coordinating project management principles.
• Knowledgeable of basic statistical methods like regression, clustering, and decision trees.
• Knowledgeable with multiple data stores - both relational and non-relational databases.
• Knowledgeable of electric utility and fiber optic broadband systems
• Working knowledge of basic computer and related software applications
• Working knowledge of data validation or analysis that utilizes data manipulation and processing techniques to ensure (connected) datasets are high quality and useable for analysis/reporting purposes.
• Skilled with visualization tools
• Ability to accept responsibility and account for his/her actions
• Ability to perform work accurately and thoroughly
• Ability to communicate clearly and concisely, both in written and through the spoken word.
• Ability to communicate in writing clearly and concisely
• Ability to make critical decisions while following company procedures
• Ability to allocate authority and/or task responsibility to appropriate people.
• Ability to influence others to perform their jobs effectively and to be responsible for making decisions Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems
• Ability to find a solution for or to deal proactively with work-related problems.
• Ability to organize and direct a project to completion
• Ability to pay attention to the minute details of a project or task
• Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel
• Ability to identify and correct conditions that affect employee safety
• Ability to show consideration for and maintain good relations with others
• Ability to comprehend complex technical topics and specialized information
• Ability to utilize the available time to organize and complete work within given deadlines.
• Skilled in being organized or following a systematic method of performing a task

Physical Demands

Fingering (fine dexterity)

F

Lifting/Carrying

Other:

Handling (grasping, holding)

F

Under 10 lbs

O

Use of headset

C

Repetitive Motion

F

11-20 lbs

R

Ability to identify colors independent of another

N

Reaching

O

21-50 lbs

R

Climb

R

51-100 lbs

N

Crawl

N

Over 100 lbs

N

Extended Periods of

Sitting

F

Kneel

O

Pushing/Pulling

Squat

O

Under 10 lbs

O

Speaking Clearly to be understood on the telephone & hearing a response

C

Sit

C

11-20 lbs

R

Stand

F

21-50 lbs

R

Bend

F

51-100 lbs

N

Walk

C

Over 100 lbs

N

Legend: N = Never; R = Rarely; O = Occasional (1% - 33%); F = Frequent (34% - 66%); C = Constant (over 66%)

Working Conditions

• Indoors & Outdoors Weather Conditions; including extreme outdoor weather conditions
• Potential to work outside normal working hours on occasion
• May be subject to mechanical parts, electrical currents, dust, gases, poor ventilation, chemicals, and extreme temperatures
• May be required to climb extreme heights with proper safety PPE; Potential to climb a ladder at an allowable extended height

The above job description is intended to represent only the key areas of responsibility; specific position assignments will vary depending on the department's business needs.

All employees pursuing their job duties should demonstrate the behaviors of the Code of Ethics and the CDE Lightband Mission & Vision.

EEO Compliant. TN Drug-Free Workplace. E-Verify & i9 Participant. Equal Opportunity Employer.