Tier 2 Data Support Lead

4 weeks ago


Fort Morgan, United States Viaero Wireless Full time
Job DescriptionJob Description

As a Viaero Tier 2 Data Support Lead, you will assist in overseeing day-to-day operations of the Tier 2 Support Team. In this role you would assist the supervisor, handle escalated requests, and ensure internal and external customers are receiving exceptional assistance and resolution to a variety of issues. You would also provide valuable feedback to our management regarding ways to improve customer service and troubleshooting processes. This person will work onsite in Fort Morgan, Colorado.

We're looking for a Lead to work Tuesday through Saturday from 10 am to 7 pm.

Our Data Support hours of operation are as follows:

  • Monday - Friday: 7 am to 7 pm
  • Saturday: 8 am to 5 pm (rotating Saturdays)
  • Sunday: 11am-5pm

Responsibilities and Duties:

  • Ensure Customer Service is timely and accurate.
  • Submit reports daily, weekly, and monthly for Tier 2 Data Support members.
  • Provide feedback to Data Support members to improve best practice and customer experiences.
  • Handle customer disputes and take calls from customers who need more specialized assistance. You may also initiate calls to customers who have unresolved issues.
  • Handle escalated calls.
  • Handle billing issues and answer questions about bills, features, services, promotions, usage, and rate plans.
  • Handle troubleshooting calls and Support Tickets.
  • Help train new Tier 2 Data Support members.
  • Help create Troubleshooting processes and training courses.
  • Ensure all shifts are covered (rotating on-call).
  • Other duties as assigned.

Qualifications:

Viaero's Data Support Lead needs to have:

  • Outstanding verbal communication and problem-solving skills.
  • Excellent phone etiquette.
  • Understanding of our plans, services, and the technical features of our products.
  • Fantastic, demonstrated customer service skills.
  • Ability to sit at a desk/computer station for extended periods of time.

The ideal candidate would possess an associate degree, but previous experience in customer service, collections, sales, IT, or call center experience may be substituted for the degree. Candidates MUST have at least a high school diploma or GED and be able to successfully pass all pre-employment checks.

What we offer:

  • Competitive pay
  • Growth opportunities
  • Comprehensive benefits package includes health insurance benefits (Medical, Vision and Dental), Short-term Disability, Life Insurance, free phone/service, tuition reimbursement, 401(k) with company match, vacation, sick leave and holiday pay.


  • Fort Morgan, United States Viaero Wireless Full time

    Tier 2 Technical Support Advisor Regular Full-Time Clerical Fort Morgan, Fort Morgan, CO, US 30+ days ago Requisition ID: 3326 Apply Salary Range: $16.50 To 17.50 Hourly Are you passionate about technology, whether it be gaming, building computers or just helping friends/family with the most recent phones? Then you will fit right in at Viaero as a Tier 2...


  • Fort Morgan, United States Viaero Wireless Full time

    Job DescriptionJob DescriptionAre you passionate about technology, whether it be gaming, building computers or just helping friends/family with the most recent phones? Then you will fit right in at Viaero as a Tier 2 Technical Support Advisor.We train our Tier 2 Technical Support Advisors to work onsite and be our in-house experts when it comes to resolving...


  • Fort Morgan, United States Viaero Wireless Full time

    Qualifications: Viaero's Data Support Lead needs to have: Outstanding verbal communication and problem-solving skills. Excellent phone etiquette. Understanding of our plans, services, and the technical features of our products. Fantastic, demonstrated customer service skills. Ability to sit at a desk/computer station for extended periods of time. The ideal...


  • Fort Belvoir, United States CACI Full time

    Tier 2 Deskside Support Technician Job Category: Engineering and Technical Support Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local - * As a **Deskside Support Technician (Tier 2), **you will act as a model of customer service excellence to all...


  • Fort Huachuca, United States Intecon Full time

    *Pipeline Position* ***Active DOD Security Clearance Required (Secret or Higher)*** Job Role: EKMS / KMI - Tier 2 Help Desk Technician Location: Onsite - Fort Huachuca, Arizona Job Type: Full Time Clearance: Active Secret Required Salary Range: $45-70K Job Posting Estimated Close Date: 5/1/2024 INTECON is seeking a full-time Tier 2 Help Desk Technician at...

  • Systems Administrator

    2 weeks ago


    Fort Meade, United States Constellation Technologies, Inc Full time

    About us: Mission Driven, Employee Focused At CTI, you'll be at the center of an award-winning corporate culture, breaking technological barriers and solving real-world problems for our federal government customers. We are committed to hiring the best of the best, and in return, we offer a world-class, truly unique employee experience that is rare within...

  • Desktop Tier III Lead

    4 weeks ago


    Fort Meade, United States Global Enterprise Services, LLC Full time

    Job DescriptionJob DescriptionThe Solutions Engineer/Desktop Tier III Lead works with a large federal agency’s Network Infrastructure Team working to solicit requirements, research, and evaluate problems to develop solutions and architectures to support the customer requirements. Lead Desktop Tier III support Education and Experience:Bachelor’s Degree...


  • Fort Meade, United States Base-2 Solutions, LLC Full time

    Base-2 Solutions is looking for a Data Scientist Level 2.  Education Required  Bachelor’s degree plus 3 years of relevant experience. Associate’s degree plus 5 years of relevant experience may be considered for individuals with in-depth experience that is clearly related to the position. Degree must be in Mathematics, Applied Mathematics, Statistics,...


  • Fort Worth, Texas, United States Tier One Holdings LLC Full time

    Lead Security Technician - DFW Area Tier One Technology is rapidly becoming the go-to company for security-based technologies throughout the United States. With our growth, we are currently hiring motivated individuals for our Access Control Technician position. The basic responsibilities of a Tier One Lead Security Technician include directing and managing...

  • IT-Help Desk Tier 2/3

    2 weeks ago


    Fort Lauderdale, Florida, United States TEKsystems Full time

    IT-Help Desk Tier2/3 at one of the nation's largest concrete contractors The company is looking for an IT-Help Desk Tier2/3 position, which is mainly focused on providing 80% phone support and 20% deskside assistance. This role requires strong customer service skills along with a solid hardware/software support background. Job Duties: Participates in all...


  • Fort Myers, United States Junopi LLC Full time

    Job DescriptionJob DescriptionWe are a small IT company looking to add a support technician for onsite & remote customer support. We specialize in supporting small businesses ranging from 2 - 200 employees. Our goal is to provide personalized service and support to all of our clients regardless of the nature of their support requests.Responsibilities:Provide...


  • Fort Meade, United States Base-2 Solutions, LLC Full time

    ​Base-2 Solutions is looking for a system/network administrator that provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for...

  • IT-Help Desk Tier 2/3

    4 weeks ago


    Fort Lauderdale, United States TEKsystems Full time

    Description: One of the nation's largest concrete contractors is seeking a IT-Help Desk Tier2/ 3. This will be 80% phone support and 20% deskside. They must have strong customer service skills and a strong hardware/software support. Job Duties  Participates as a team member in all aspects of Technical Systems (Help Desk) support.  Resolves all tiers of...


  • Fort Worth, United States Yesway Full time

    Who We Are: Yesway is an award-winning convenience store operator established in 2015 and headquartered in Fort Worth, Texas. With 435 stores across nine states in the Midwest and Southwest, Yesway is renowned for its iconic food service offerings, diverse grocery selections, and private-label products, including the renowned Allsup’s deep-fried...


  • Fort Worth, United States Yesway Full time

    Who We Are: Yesway is an award-winning convenience store operator established in 2015 and headquartered in Fort Worth, Texas. With 435 stores across nine states in the Midwest and Southwest, Yesway is renowned for its iconic food service offerings, diverse grocery selections, and private-label products, including the renowned Allsup’s deep-fried burrito....

  • System Administrator

    4 weeks ago


    Fort Meade, United States Stratum Networks Full time

    Stratum Networks is a rapidly growing information assurance and cybersecurity solutions company that provides high-end network and security consulting to Department of Defense and Intelligence Community clients. We are looking for a talented and passionate System Administrator II who would support one of our clients located in the Annapolis Junction, MD...


  • Fort Worth, United States Hispanic Technology Executive Council Full time

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates...


  • Fort Wayne, United States Northern Data Systems Full time

    Description: Sharetec is looking for a Hardware Device Support Manager to join our Customer Success team! At Sharetec, we believe in the talent of our workforce. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Not only do our customers rely...


  • Fort Worth, United States Yesway Full time

    Yesway, headquartered in Fort Worth, Texas, was ranked #2 in year-over year relative store growth on the Convenience Store News “2020 Top Growth Chains” list, as well as being named 2022 convenience store of the year. Yesway’s fast growing portfolio currently consists of over 400 stores located in Iowa, Texas, New Mexico, Oklahoma, Kansas, Missouri,...


  • Fort Worth, United States Yesway Full time

    Yesway, headquartered in Fort Worth, Texas, was ranked #2 in year-over year relative store growth on the Convenience Store News “2020 Top Growth Chains” list, as well as being named 2022 convenience store of the year. Yesway’s fast growing portfolio currently consists of over 400 stores located in Iowa, Texas, New Mexico, Oklahoma, Kansas, Missouri,...