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Intake Coordinator

2 months ago

Santa Ana, United States Developmental Pathways Inc. Full time
Job DescriptionJob Description

Thank you for considering Developmental Pathways

Developmental Pathways is seeking an experienced ABA INTAKE SPECIALIST to join and support our team. Our Administrative Support team members play a vital role in advancing our mission to make a difference in the lives of children with autism spectrum disorder and their families. This position requires language fluency in both English and Spanish. As the Intake Coordinator, you will be the first contact for patients looking for services, and you will be booking appointments with providers and making sure that their schedules are full.

Position Responsibilities
  • Receive and respond to client communications including, but not limited to, intake and onboarding of new patients
  • Responsible for establishing and fostering relationships with pediatric groups to create a pipeline of referrals
  • Schedule intake appointments and initial assessments
  • Review new referrals
  • Book new intake appointments
  • Reschedule cancellations/No call no shows as needed
  • Add demographic and payor details to metadata
  • Relay benefit information to the client
  • Add activity logs as needed
  • Check Medicaid Eligibility
  • Create tasks in Central Reach
  • Send a welcome email to client/parent
  • Termination notifications referring to the provider
  • Return client and staff voicemails and emails as needed
  • Collect and upload new information, such as diagnosis reports and insurance cards, as needed
  • Record all changes and communications to clients' accounts, as necessary
  • Adhere to federal HIPAA regulations, as well as any company policies & procedures

Qualifications

  • Must be fluent in Spanish and English
  • Professional written & verbal communication
  • Time management
  • Leadership & teamwork
  • Creativity & initiative
  • High attention to detail
  • Familiarity with Microsoft products
  • High school diploma or GED
  • Experience: 1-2 years of medical office experience (ABA experience is highly preferred)
  • Knowledge of HIPAA regulations

What is ABA?
Applied Behavior Analysis (ABA) is a branch of psychology that uses a scientific data-driven approach including behavioral procedures and techniques. The goals of ABA are:

  • Reducing challenging behaviors
  • Increasing socially significant behaviors
  • Developing or improving activities of daily living (ADLs)
What is Autism?
Autism Spectrum Disorder (ASD) is a neurodevelopmental disorder, which manifests itself during the first three years of life and will last the entire life cycle. The fundamental symptoms of autism are 1) Persistent deficiencies in communication and social interaction and 2) Restrictive and repetitive patterns of behavior, interests, or activities.

Job Type: Full-time
Salary: $21.00 - $23.00 per hour
Expected hours: Full-Time 9:00am-6:00pm
Location: Office (Orange County)

Developmental Pathways, Inc is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or Health insurance. #zr

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