Service Department Clerk

4 months ago


McAllen, United States RGV Tire Pros Full time
Job DescriptionJob DescriptionExperience in creating repair orders for customers and communication with the service department.

Responsibilities
  • Promptly meets and greets customers
  • Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold
  • Obtains customer approval for service before delivering order to service personnel
  • Reviews completed repairs or services performed with customers and collects payment
  • Maintains cleanliness of showroom and re-stocks display as needed
  • Performs daily cash/sales procedures at close of business day
  • Complies with Company Quality Control Program, Company Safety Policy, OSHA and EPA regulations
Desired Qualifications
  • High School graduate or comparable vocational training
  • Knowledge of computerized sales and marketing software
  • Knowledge of auto/truck tire, lubrication and maintenance issues
  • Experience using Mitchell Repair, Activant, All-Data and vehicle service manuals to research and determine the resolution of malfunctions
  • Preferred Experience:
    • 2+ years experience in a retail environment, preferably auto/truck tire, lubrication and maintenance
    • 3+ years experience as a Service Advisor in an auto repair store, auto dealership or comparable professional environment.
    • Experience as a vehicle mechanic or lubrication technician




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