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CMA Back Office Lead
3 months ago
Summary: Responsible for oversight and supervision of daily back office medical clinic operations. Works directly with the Office Manager to supervise and manage direct support team. Focusing on patient care, time management, optimizing teamwork, professionalism, and delivering excellent patient care.
Education:
- Registered MA, Certified MA or current LPN.
- Must have or be able to obtain CPR certification within 6 months.
Experience:
- 4 years experience working as a medical assistant
- 4 years experience working a leadership role, preferably in a medical office setting.
- Prior experience using computer software, preferably electronic medical records. Prior customer service experience preferred.
Essential Job Functions:
- Oversee the flow of the back office. This includes working with the office manager to provide coverage in the absence of team members.
- Trains new hires.
- Documents and reports lab results in a timely manner.
- Ensure smooth patient flow throughout the office by assisting in other areas when needed or as requested.
- Conscientious of work area to include keeping exam rooms and equipment cleaned, stocked, and in working condition.
- Accurately administers medication and injections per physician orders.
- Operate office equipment according to manufacturer guidelines to include but not limited to: EKG, autoclave, pulmonaide/nebulizer.
- Prepares patient and exam room appropriately for exams, procedures, etc. making sure appropriate supplies are available.
- Assist office manager with completion of annual evaluations, coaching and corrective action plans.
- Communicate with office manager regarding back office employee relations issues.
- Adheres to infection control guidelines.
- Maintains patient confidentiality at all times; adheres to all HIPAA guidelines.
- Communicates effectively to the patient at his/her level of understanding.
- Promotes positive public relations to patients, visitors, families, physicians, and others.
- Physical appearance and conduct are consistent with acceptable professional ethics and CPC standards.
- Assist physician with enforcing policies and procedures
- Will at all times conduct themselves in a way that adheres to CPC guidelines and standards. Will also ensure all other employees maintain similar standards.
- Performs other duties and responsibilities as assigned by supervisor.
Knowledge, Skills, and Abilities
- Knowledge of Electronic Medical Records
- Ability to type
- Ability to identify emergent medical situations
- Demonstrate positive customer service skills
- Ability to function in a fast-paced work environment, multi-tasking
- Attention to detail
Equipment Operated: Will use basic office equipment such as a computer, printer, copier, and fax machine. Will also use medical equipment such as EKG, autoclave, nebulizer, blood pressure cuff, etc.
Work Environment:
- Well lit medical office environment
Mental/Physical Requirements:
- Must be able to lift at least 10 lbs.
- Sitting 15% of the time
- Standing/walking 85% of the time
DISCLAIMER
The above information is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified. Examples listed do not preclude the performance of other duties similar in nature or in level of complexity.
Summary: Responsible for oversight and supervision of daily back office medical clinic operations. Works directly with the Office Manager to supervise and manage direct support team. Focusing on patient care, time management, optimizing teamwork, professionalism, and delivering excellent patient care.
Education:
- Registered MA, Certified MA or current LPN.
- Must have or be able to obtain CPR certification within 6 months.
Experience:
- 4 years experience working as a medical assistant
- 4 years experience working a leadership role, preferably in a medical office setting.
- Prior experience using computer software, preferably electronic medical records. Prior customer service experience preferred.
Essential Job Functions:
- Oversee the flow of the back office. This includes working with the office manager to provide coverage in the absence of team members.
- Trains new hires.
- Documents and reports lab results in a timely manner.
- Ensure smooth patient flow throughout the office by assisting in other areas when needed or as requested.
- Conscientious of work area to include keeping exam rooms and equipment cleaned, stocked, and in working condition.
- Accurately administers medication and injections per physician orders.
- Operate office equipment according to manufacturer guidelines to include but not limited to: EKG, autoclave, pulmonaide/nebulizer.
- Prepares patient and exam room appropriately for exams, procedures, etc. making sure appropriate supplies are available.
- Assist office manager with completion of annual evaluations, coaching and corrective action plans.
- Communicate with office manager regarding back office employee relations issues.
- Adheres to infection control guidelines.
- Maintains patient confidentiality at all times; adheres to all HIPAA guidelines.
- Communicates effectively to the patient at his/her level of understanding.
- Promotes positive public relations to patients, visitors, families, physicians, and others.
- Physical appearance and conduct are consistent with acceptable professional ethics and CPC standards.
- Assist physician with enforcing policies and procedures
- Will at all times conduct themselves in a way that adheres to CPC guidelines and standards. Will also ensure all other employees maintain similar standards.
- Performs other duties and responsibilities as assigned by supervisor.
Knowledge, Skills, and Abilities
- Knowledge of Electronic Medical Records
- Ability to type
- Ability to identify emergent medical situations
- Demonstrate positive customer service skills
- Ability to function in a fast-paced work environment, multi-tasking
- Attention to detail
Equipment Operated: Will use basic office equipment such as a computer, printer, copier, and fax machine. Will also use medical equipment such as EKG, autoclave, nebulizer, blood pressure cuff, etc.
Work Environment:
- Well lit medical office environment
Mental/Physical Requirements:
- Must be able to lift at least 10 lbs.
- Sitting 15% of the time
- Standing/walking 85% of the time
DISCLAIMER
The above information is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified. Examples listed do not preclude the performance of other duties similar in nature or in level of complexity.
