Universal Banker- Team Lead

1 week ago

Evans, United States First Community Bancshares Full time
Position Summary

Greetscustomers and assesses needs to determine sales/service focus or referral toappropriate department. Capable of completingthe duties of a CSR and Teller. Provide management support with operations ofthe banking center.

Essential Duties andResponsibilities (Other duties may be assigned.)

  • Assess customerneeds for sales and/or services in a professional manner, determines best solutionand clearly communicates that solution to the customer. Answer questions regarding bank products andservices while recognizing sales and referral opportunities.
  • Stay apprised ofexisting bank products and services including implementation of new ones.
  • Open depositaccounts including checking and savings, certificates of deposit, safe depositbox leases, HSAs, IRAs, etc.
  • Perform specificservice transactions for customers including but not limited to reorderingchecks, making account name and address changes, granting access to safedeposit boxes, etc.
  • Handle customer service issues by conducting research, assumingownership of customer problems, and providing follow-up status to customers.
  • Greet customers to ensure smooth traffic flow within banking office inorder to provide efficient service.
  • Build customerrelationships by using bank developed techniques and processes to better servecustomers and the banking office team. Be proactive in daily customer and prospective customer contact, eitherby phone or in person to identify financial needs, and initiate and/orstrengthen relationships.
  • Ensure accurate and timely processing of basic tellertransactions such as accepting deposits and loan payments, verifying cash andendorsements, cashing checks within approval limit or obtaining authorizationas needed, issuing official checks, taking large commercial deposits, cashadvances, etc.
  • Balance daily work in accordance with established Bankpolicies and procedures.
  • Handle proportionate volume of work based on bankingoffice demands to include WebCapture.
  • Resolve customer issues and problems in a professionalmanner or refer to appropriate staff to guarantee customer satisfaction andretention.
  • Support team sales process by identifying and actingupon customer needs or by making the appropriate referral. Participate in team and individual salesgoals.
  • Follow bank policies and procedures, securityguidelines, and comply with all federal, state and local regulations.
  • Assisting in scheduling of PTO and lunch schedules forUniversal Bankers.
  • Assisting in Cash Control policies and procedures foroffice.
  • Managing DEL report and CIP items for review.
  • Liaison for branch operations including but notlimited to audits and QAC.
  • Provide management support with operations of bankingcenter.
  • Communicates staffing needs to manager and branchadministration for support.
  • Assist with monthly audits.
Qualifications
  • High school diploma or equivalent required.
  • Cash handling experience preferred.
  • Effective oral and written communication skills.
  • Excellent customer service and interpersonal skills.
  • Demonstrate willingness and desire to interact in ateam environment.
  • Ability to prioritize and multi-task.
  • Adaptability to change, including cross-training forCustomer Service Representative and Teller Supervisor functions.
  • Ability to compute basic to moderately complex mathcalculations.
  • Basic problem-solving and analytical skills.
  • Ability to interpretand follow a variety of instructions furnished in written, oral, diagram, orschedule form.
  • Proficiency in using personal computers and officeproducts (e.g., Word, Excel).


FIRST COMMUNITY BANK (SC) is an EEO employer - M/F/Vets/Disabled

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